11-15-2012 05:41 PM
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  1. KoukiFC3S's Avatar
    1 live 1 Gmail not linked. I've drained the battery 2 times and filled charged it 2 times. It had until tomorrow to fix its self or its getting punted. As for the tone well sorry for that but its from speaking to brain dead people on the phone from Nokia and att. The Lumia specialist at nokia said all phones get hot after 3 minutes of use and being that it has a large screen I shoulder expect a good battery life ?
    Try removing the Gmail temporarily. It killed my battery.
    11-15-2012 09:38 AM
  2. joeynox's Avatar
    Lol it gets better. Att rep just called me to followed up with my complaint and said if I return my cyan to a store and exchange for any color other than cyan I have to pay $ 35 restocking fee because I'm switching colors even if they don't have cyan !! Lol omg
    holyxiaoxin likes this.
    11-15-2012 09:46 AM
  3. raymondromero's Avatar
    Lol it gets better. Att rep just called me to followed up with my complaint and said if I return my cyan to a store and exchange for any color other than cyan I have to pay $ 35 restocking fee because I'm switching colors !!! Lol omg
    wow, the icing on the cake. i feel for ya man.

    i'm having the same issues, ready to get rid of this thing due to battery life and bluetooth not working properly in my car (WP8 Pairing Issues with Car's Bluetooth - Microsoft Community)

    i've done the hard reset as well as fully draining the battery and fully charging again, no change in battery life for me. i've had this thing for nearly a week now (got it Friday on launch day) so i feel like it has been through more than enough charge cycles to fix itself by this point, especially with how quickly the battery dies.

    anyhow, good luck to you. i think i'll try for another 920 first and then if i still have issues i'm gonna jump ship.

    edit - forgot to mention:
    -all background tasks are disabled except for Weather.
    -Wifi and Bluetooth are off
    -NFC is off
    -High sensitivity is off
    11-15-2012 09:50 AM
  4. gbx5's Avatar
    Lol it gets better. Att rep just called me to followed up with my complaint and said if I return my cyan to a store and exchange for any color other than cyan I have to pay $ 35 restocking fee because I'm switching colors even if they don't have cyan !! Lol omg
    How about you actually try the factory reset and report back?
    ibbyj likes this.
    11-15-2012 09:51 AM
  5. metalchick719's Avatar
    Lol it gets better. Att rep just called me to followed up with my complaint and said if I return my cyan to a store and exchange for any color other than cyan I have to pay $ 35 restocking fee because I'm switching colors even if they don't have cyan !! Lol omg
    They're making you pay an extra $35 because you're switching your cyan to a different color?!?! Well, that does it for me... AT&T IS run by crooks. :@ Ridiculous!
    11-15-2012 09:51 AM
  6. joeynox's Avatar
    I plan on doing the reset later. The att rep that called me was a return call from when I got cut off earlier with them. But yes the stores font carry the cyan model so if I go to a for store and swap for a nee phone which won't be a cyan because they font have them I have to pay $35 . Wow
    Last edited by joeynox; 11-15-2012 at 10:00 AM.
    11-15-2012 09:55 AM
  7. Mike20PR's Avatar
    Dont use brightness auto. That made a dramatic change in my battery life

    Sent from my Nokia Lumia 920 using Board Express
    11-15-2012 10:01 AM
  8. giantenemybird's Avatar
    Lol it gets better. Att rep just called me to followed up with my complaint and said if I return my cyan to a store and exchange for any color other than cyan I have to pay $ 35 restocking fee because I'm switching colors even if they don't have cyan !! Lol omg
    Talk to a manager. They can waive that restocking fee in that case. Former AT&T employee here.
    11-15-2012 10:21 AM
  9. ibbyj's Avatar
    When you do the reset, don't restore from back up.. It may drag a battery sucking problem to the reset version... If that makes sense.

    After a reset my battery life improved very rapidly. about two charging cycles.
    11-15-2012 10:26 AM
  10. JMBasquiat's Avatar
    It takes a couple of days (even weeks) for the battery to be trained and reach its full capacity. You haven't done that yet, hence the short battery life. This is simply the way Lithium batteries work, and if you think your iPhone/Android won't do the same, you're sadly mistaken.

    In any case, good luck with your next phone.
    11-15-2012 10:30 AM
  11. Landsharkk's Avatar
    Slight thread hijack.

    For those that did a full reset, when you loaded back to your home screen did you still have all of the AT&T and Nokia apps installed?

    I'm curious to know if there are apps baked into the OS image.
    11-15-2012 10:31 AM
  12. LazyLemming's Avatar
    The L920 definitely improves over time. I too had absolutely TERRIBLE battery life and heating problems the first couple of days with my phone and now it's absolutely great, I never have to worry if it's going to make it through a day.

    If it doesn't get better soon, I would definitely recommend exchanging it, it's quite possible to have a defective battery. Also I would recommend going to an actual AT&T store. Sales people are typically much more accommodating in person. Anyone with a brain would see that 1. It's silly to charge a restock for changing colors and 2. It's even sillier when you're out on the color you have. Even if it's a computer system thing, a manager will likely find a way to fix/waive it for you.
    11-15-2012 10:47 AM
  13. InnocuousScreenname's Avatar
    Slight thread hijack.

    For those that did a full reset, when you loaded back to your home screen did you still have all of the AT&T and Nokia apps installed?

    I'm curious to know if there are apps baked into the OS image.
    Yeah, they're baked into the OS.

    My battery had serious calibration issues. I did a full discharge...and a little more detail about that:

    I mean true full discharge...when your phone does an auto-shutdown, and says "goodbye", try to turn it on again. Because my battery calibration was out of sorts, the phone shut down when the OS thought I was out of charge, but when I pressed the power button, it turned back on. Keep discharging your battery until the power button does not turn on the phone.

    After that, a full charge, and a hard reset, and I'm golden. I'm at 85% and I'm ten hours off the charger.

    Five of those hours, I was in bed, and the phone went down to 96% in standby. The rest is typical usage over five hours (surfing the web, a few text messages, and tinkering with the phone because I love it.)
    Landsharkk likes this.
    11-15-2012 10:47 AM
  14. Winfonejunkie's Avatar
    these threads are shocking for me. I have been getting great battery life so far lasting 20-22 hours with moderate use. I unplug my phone at 5:00AM and with moderate use I end up with 22% battery left around 9p
    cgooge14 likes this.
    11-15-2012 10:50 AM
  15. cdd543's Avatar
    I'm swapping my red due to a signal cycling issue--retail didn't have any red and color swap was a restocking fee. They are ordering one for me and will call me when it's in so I can do the swap. Pretty easy really--said I would have it 24-48 hours at the latest.
    11-15-2012 10:51 AM
  16. larrynj's Avatar
    Att won't send a new home until they receive the current phone. I tried already.
    That must be a new procedure. I've had many phones over the years with issues. They have always sent me a new one with a return shipping label in the box for the one with a problem.
    11-15-2012 10:53 AM
  17. raymondromero's Avatar
    When you do the reset, don't restore from back up.. It may drag a battery sucking problem to the reset version... If that makes sense.

    After a reset my battery life improved very rapidly. about two charging cycles.
    i'll try this tonight and report back in this thread with the results. when i did the reset before, i had restored from backup.
    11-15-2012 01:22 PM
  18. Ebaneeezor's Avatar
    Att won't send a new home until they receive the current phone. I tried already. I'm gonna do the factory reset later
    Factory reset squared me away with battery. but seriously brother, dont sacrifice what you want over a temporary emotion. Either way, 1 month will pass whether you return it or not. Either goto a corporate store or call and ask to speak with a manager, they will square you away one way or another - Or email Elop, I hear hes awesome at taking care of nokia customers.
    11-15-2012 01:34 PM
  19. Reginald Atkins's Avatar
    I had battery issues the first two days but a few drain downs and re-charges and it seems to be working itself out, However, I use Nokia Drive.. don't want to delete it but then again I don't want it running until I need it. How can I tell if it's background running?
    11-15-2012 01:40 PM
  20. Ebaneeezor's Avatar
    I had battery issues the first two days but a few drain downs and re-charges and it seems to be working itself out, However, I use Nokia Drive.. don't want to delete it but then again I don't want it running until I need it. How can I tell if it's background running?
    Press and hold Back button to see if its currently running. If it is, you will see a small page displayed here. to shut it off start tapping the back button it will end/stop apps currently running. Another place to look is in settings/applications page/background tasks
    11-15-2012 01:59 PM
  21. cgooge14's Avatar
    Got mine Friday when they came out and battery life has steadily improved. I turned off NFC and stopped Nokia Drive in the background like other have suggested. Took it off of charge at 9am and here at 6:40pm I have 43% left...way better than the first couple of days.
    11-15-2012 05:41 PM
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