- 11-16-2012, 04:05 PM #1
We just received our yellow lumia 920 via fedex, it was an upgrade to an existing line on AT&T. However, after turning the phone on we get no phone signal (and yes the SIM is installed). Is there a step missing that isn't obvious to me?
On a side note, the SIM slot on the phone was installed backwards when we opened the box (to where the SIM card holder wouldn't even push into the phone all the way), thought that was kind of odd. We had to remove it then flip it for it to fit right. I figure this is a sign they were rushing to get these phones out the door.
- 11-16-2012, 04:11 PM #2
Call the customer care and they will activate it. If your previous phone uses the Micro SIM, just replace it. But I would still suggest you call the CC so that they can push the right settings for the SIM and the Device.
BTW... Congrats on the Yellow Lumia 920. Looks like you are one of the first guys to receive it from an online-order. How do you like it so far...
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