- 11-16-2012, 04:05 PM #1
I've been talking to a co-worker about Nokia and WP7 for two years now. so much so that he went out and bought 5000 shares anyway it is time for his upgrade so he went to the AT&T store bought a white L920 with a red case "he wanted a red phone" they set up his contacts from his BB to the L920 gave it to him showed him the On/off button and that was it....I showed him how to use it today. loves it by the way.. But really AT&T that is not how you sell phones. Is this the Norm with them?
- 11-16-2012, 04:10 PM #2
11-16-2012, 04:22 PM #3
- 656 Posts
When I bought the phone the reps didn't even know they had it. They only went back after I mentioned that this is is launch day. But I find this to basically be the norm, at least in locations I have visited. I probably should have just gone to the Microsoft store and made a direct comparison with Apple; they have the best customer service in the industry IMO.
11-16-2012, 06:21 PM #6
- 147 Posts
As a former AT&T employee, I can tell you that AT&T doesn't adequately train their employees on new products. Honestly, so much **** comes out at a rapid pace, that combined with pressure to push u-verse, it's difficult to keep up. I knew my ****, but that's because I learned it all on my own time, and I'm a phone nerd.
11-16-2012, 08:52 PM #7
- 68 Posts
Sent using Board Express on my Yellow Nokia Lumia 920.
- 11-16-2012, 09:41 PM #8
MOST people don't know what they're talking about in store. Oridus was like me when I worked for Sprint & AT&T... Phone geek, cared about the customers' needs, wanted to get them into a good phone. Other reps, well... not so much. When the Inspire and Atrix came out, we had reps in my store saying that the phones were LTE upgradable. When I called them out on it, I was told "Who cares? By the time LTE comes here, they can't return the phone". Short sighted, incompetent workers...
Honestly though, I blame the carriers on this not the workers. Back 6-7 years ago, a good salesman could EASILY make $100K+, if he knew the product and knew sales. Now, with the carriers cutting commissions and upping quotas so much, you're lucky to make $40k in a high cost of living area like NYC or NJ. So you don't get REAL sales people anymore, you get the idiots who don't care and don't know how to build a customer base.
- 11-16-2012, 10:37 PM #9
11-16-2012, 10:42 PM #10
- 656 Posts
- 11-16-2012, 11:01 PM #11
Lighting rooms on fire
Smoking various drugs in the rooms and halls. Yes, VARIOUS.
Throwing things *through* windows
Urinating on doors/halls/floors
verbally assaulting hotel staff
Several of these happened during my time in training. By the time training was over, quite a few people were fired. These were NY and NJ reps, and I swear these people were just the dregs of society.
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