One Windows

Microsoft is building a new Windows 10 Shell for PC, Mobile and Xbox

On the Inside

Everything you need to know about the Xbox Insider Program

Beautiful compromises

Surface Studio review: you'll want one, even if you don't need one

3-in-1

Is this the Surface Phone? Microsoft awarded patents for foldable devices

Windows Central Offers

MCSE Certification bundle is just $39

Even more improvements

All the changes found in Windows 10 build 15007!

Games as a Service

What does the cancellation of Scalebound mean for future Xbox exclusives?

Windows Central Offers

Save $90 on these FRESHeBUDS Pro Magnetic Bluetooth Earbuds

Returning for 2017

We're back with an new episode of #AskDanWindows

Lifetime Subscription

VPNSecure is currently 91% off

Our favorite things

The Best of CES 2017 Awards

Infinity Edge in your hand

The XPS 13 2-in-1 is the Dell convertible we've always wanted

Project Valerie

Razer just made a laptop with three — THREE! — 17-inch 4K displays. 😱

Great design from Palo Alto

HP's CES 2017 releases are truly gorgeous PCs

Intel and Google's big day

CES 2017 Day Two: New laptops, new phones, and old ideas made new

Take five is better than ever

The updated Lenovo ThinkPad X1 packs Kaby Lake chips and zero bloatware

Everything we know about the next Xbox: Project Scorpio

UWPowered

'Game Mode' for Windows 10 will power Xbox One and Scorpio games too

Buyer's guide

Best accessories for Microsoft Surface Book

Oh, what a year!

Windows Central Best of 2016 Awards

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 13 of 13
  1. happynoodleboy's Avatar
    Member

    Posts
    82 Posts
    Global Posts
    93 Global Posts
       #1  
    My Lumia 920 froze and is unresponsive after opening words with friends. None of the buttons work and holding the power button down does nothing. What can I do since I can't pull the battery?
  2. happynoodleboy's Avatar
    Member

    Posts
    82 Posts
    Global Posts
    93 Global Posts
       #2  
    Nevermind. Fixed.
  3. MerlotC's Avatar
    Member

    Posts
    167 Posts
    Global Posts
    168 Global Posts
    #3  
    Only time my has frozen was also once with Words. Must be a bug in that app.
  4. #4  
    Pretty "common" issue it would seem. I am on five freezes and one reboot thus far.
  5. 112212reader's Avatar
    Member

    Posts
    1 Posts
    #5  
    Hi All,

    I have the same problem you have today. I was trying to take pictures and suddenly the phone reboot and stuck on nokia screen for 5 hours no matter what I did. Finally I was able to push the down volume and power button at the same time like one of the readers said for many times. Now my Nokia 920 finally came back. This is a very bad experience. I hope Nokia or Microsoft can fix the problem asap. This is not a problem any one wants to have.
  6. Rico's Avatar
    Member

    Posts
    386 Posts
    Global Posts
    387 Global Posts
    #6  
    Happened to me last night seconds before I got into my car from work. I was walking out of range from my Bluetooth speaker at work when it shut down and got stuck at the Nokia screen. To make matters worse, my Galaxy Nexus was dead. I was thinking the phone had bricked when I found that I could restart it. I'm really curious why Nokia decoded against the power button powering the device off when it's frozen like most every other device with a non-user replaceable battery.
  7. mikejets89's Avatar
    Member

    Posts
    78 Posts
    #7  
    same thing happened last night that the second time it happen to this week
  8. deuxani's Avatar
    Member

    Posts
    106 Posts
    Global Posts
    110 Global Posts
    #8  
    Yep... something went wrong between the Bluetooth connection in my car and my Phone and as a result the backbutton didn't work anymore. When going to the Bluetooth settings the Phone froze.... nothing worked. Power + Volume down fixed it again :)
  9. larspassic's Avatar
    Member

    Posts
    33 Posts
    #9  
    I also had this same problem with Words with Friends. Phone froze and wouldn't respond. Had to reboot the phone.
  10. Etyrnus's Avatar
    Member

    Posts
    384 Posts
    Global Posts
    682 Global Posts
    #10  
    Words with friends has been locking up almorst every WP8, not just the Nokias. The app itself is the problem. Also, let Nokia Care know about any issues, lets try to help them narrow down and fix stuff. I've told them specifics on my lockups, to help steer them in the right direction. And it seems like the push notifications might be one cause.
  11. timriley's Avatar
    Member

    Posts
    34 Posts
    #11  
    I purchased 2 Lumia920s on the same day (from different stores - both Rogers dealers in Canada) a week ago. At first I thought the first Lumia920 which was locking up about 1x/day was just suffering problems from apps. Turns out (after troubleshooting) that it froze up even after a complete factory-hard reset with no apps installed. Nokia Support recommended returning it to point of sale, which I did. The second Lumia920 has been completely free of lockups and freezing since day1 (same apps installed) and going strong at day8 now. So I think there are definitely some defective Lumia920's out there. If you have the option to return/exchange the phone, see if the Lumia920 still freezes after a factory hard-reset and if it does, return it asap. There are definitely some good Lumia920's out there so it's worth trying an exchange. My friend has an AT&T Lumia920 and has not experienced a single lock-up 2 weeks in and has a ton of apps running.
  12. misstyrion's Avatar
    Member

    Posts
    29 Posts
    Global Posts
    30 Global Posts
    #12  
    My screen has been frozen on the AT&T restart screen. Any suggestions? Do I just wait it out?
  13. Josh Rennie's Avatar
    Member

    Posts
    2 Posts
    #13  
    I've had my 920 just over a week now and so far had 9 or 10 freezes. mainly when playing games though. hot pursuit and tetris blitz seems to be the worst. also when playing blitz my phone gets extremely hot which probably explains the freezing and crashing. not a great experience so far with my phone.

Similar Threads

  1. Does Nokia lumia 920 support usb mass storage?
    By Vitogalaxy in forum Windows Phone 8
    Replies: 4
    Last Post: 06-07-2013, 09:12 AM
  2. Anybody disappointed that the Lumia 920 doesn't have a 4.8" screen?
    By saintforlife in forum Upcoming & Rumored Windows Phones
    Replies: 59
    Last Post: 02-27-2013, 03:48 PM
  3. Why no Cyan Blue Lumia 920?
    By experiment 626 in forum Nokia Lumia 920
    Replies: 69
    Last Post: 10-04-2012, 05:42 PM
  4. predict unlocked prices for the nokia lumia 920 and lumia 820
    By geekmaster in forum Upcoming & Rumored Windows Phones
    Replies: 9
    Last Post: 09-19-2012, 04:32 PM
  5. Reasons to get the Samsung Ativ S over Nokia Lumia 920?
    By saintforlife in forum Upcoming & Rumored Windows Phones
    Replies: 16
    Last Post: 09-03-2012, 08:57 PM

Posting Permissions