- 11-18-2012, 07:49 AM #1
Ok all here is my story.
WP7 user since launch in 2010
Pre ordered a N920 4G from EE in white based on the fact they said I could have it for £50 on a 12 month contract @ £51 per month = total year cost £662 (not bad)
Waited and waited and no stock - then they put the price up to £200 claiming they got the 12 month contract price wrong (Not happy so cancelled pre order)
Went to P4U who said they could do the N920 4G on EE on 12 month plan for £120 = total year cost £732 (ok more than EE but at least they had one in stock)
Turned up to P4U the following day after reserving it and they unbelievably said the price had gone up that morning to £200 !!!! - to be fair to the girl in the shop she did show me the update they had had that morning on their company intranet !
I wont sign up for 2 years so I just bought the last white N920 4G there and then for £459 (not a bad price I thought)
My intention was to go to EE and get a 4G sim only plan which they had previously advertised for £26 p/m for 1gb.
However when I went to get one I am told they had to pull their sim only plans at the last minute and they are expected anytime soon. - this is verified by numerous stories web articles.
Worse again EE have just sent me a DM on twitter stating the plans will be ready by Christmas !!!!!
So the bottom line is this - I now have a White N920 locked to EE (as white is exclusive to them) which I can not connect to the network potentially until Christmas and that is even if I believe them !!!
Has anyone got any ideas ? I was thinking of going to EE and taking out a 12 month contract with any phone. Putting the SIM card in the N920 and selling the phone I get on Ebay. No doubt this will end up costing me more overall but cant think of anything else !
Totally unbelievable situation !
- 11-18-2012, 08:00 AM #2
My story is similar to yours. Ended up getting black 920 on PAYG £399 deal with free charging plate and WESC headphones then transferring my current Orange £10 a month contract to the phone.
When 4G prices come down to a more sensible level with market competition, will upgrade, hopefully on a SIM only month to month contract.
- 11-18-2012, 08:10 AM #3
XBilly...If you want a REALLY good sim only contract, go Virgin Mobile on their £17 a month one. 1200 mins, unlimited texts and internet..Tethering supported too..Cheaper than Three at £25 and you don't need to unlock the phone either as Virgin Mobile goes off T-Mobiles backhaul which is EE :)
11-18-2012, 09:11 AM #6
- 283 Posts
Feeling your pain there. I find it depressing that the press and billboards are full of white EE Lumia 920's but can you buy one in ANY EE store? No. Can they tell you when it'll arrive? No. Its a pathetic situation by all parties. I decided against a white one this morning via P4U locally as I noticed a curious knocking from the handset... akin to the reports of some loose battery housings in the 920. starting to wonder if P4U have a batch across the UK that are having problems... There is alot of bad press out there for the P4U lumia situation. Im holding out for a white EE one and dealing directly with EE instore....
- 11-18-2012, 02:09 PM #7
Those PAYG deals sound very good but i am not sure if tmo / virgin sims work in the white 920 as white is EE exclusive.
Ive already tried an orange sim and it doesn't work.
My 920 hardware is 100% perfect it is such a nice device. I just wish i could connect it to a network
The saga continues.
Went to EE and took out a GS3 4g Lte version as i can sell it on ebay for approx £350. So my year 1 cost is about the same.
Left the shop and was getting a sim error in both the N920 & GS3.
Took it back to be told the sim card phone number was reserved so i needed a new sim.
Left the shop with a new sim and guess what ??? Still not working in either phone !!!
EE clearly don't know their a#se from their elbow at moment.
Not sure what my advice is after this experience - but i am off to EE tomorrow again but this time in not leaving without a connected phone !!!!!!
- 11-18-2012, 02:24 PM #8
Here's my saga....
Purchased the 920 from P4U on the 7th on EE £41/month 1GB (not heavy user of Mobile data due to WiFi) and paid £50 for my Lumia...
Only preordered with P4U as I got that Nokia NFC Speaker free which retails at £120 on eBay! Plus the free wireless charger offer....
Phone arrived the 10th BUT to this day I still can't use the phone.... Why you're probably asking?!?
Well, P4U did a massive ****-up and put me on a TMo Fully Monty plan.... Which would have been great IF I had received a TMo SIM... But I got an EE SIM, so I couldn't use it....
As of Friday just gone, I'm still waiting for P4U and EE to sort this fiasco out.... They've cancelled my original plan (which they ****ed up) and now have to wait for a new SIM to get on to the EE network... But then have to wait 48hrs once I've received the SIM for the account to be activated!
All fun and games on this front, can't wait to see what they're gonna offer in compensation (or a "gesture of good will" as they phrased it)
But, have toyed with the cam, its features on my WiFi and I find the phone's worth the wait :D
- 11-18-2012, 03:15 PM #11
P4U have a terrible reputation. I also considered getting a contract with them for the 360 speaker but "apparently" i wasn't in the first 500.
If the N920 wasn't so nice i would have given this up a long time ago and im a WP enthusiast.
It is clear that someone somewhere has f**ked up big time.
It might be Nokias supply issues.
It might be EE as they have rushed to be first in 4g market.
It might be P4U (for just being typical P4U)
Or most likely a combination of all three.
And they wonder why WP market share sucks ???????
I often wonder if the top bods at MS and Nokia (such as Belfour & co) know about this stuff ?
I think both companies are so big the communication sucks so the top bosses know nothing of these issues !!!
11-18-2012, 04:12 PM #12
- 34 Posts
I was wary of P4U but spontaneously went into their store and asked about the 920 and it couldn't have gone more smoothly.
I wanted a yellow one which they had in stock, on exactly the tariff I had in mind, sim installed there and then. I was connected and out of the store with my new phone within 20 minutes.
11-18-2012, 05:08 PM #13
- 42 Posts
My EE/N920 experience. Got in there early, preordered white one on the 30th Oct. Received an email from them saying they needed more info. (I am a Orange user upgrading). Spoke to EE next day, they didnt have me on their systems yet and I had to talk to Orange.
Rang Orange, they werent really sure why I was calling them and that it was an EE issue.
Rang EE the next day, said they were having trouble migrating Orange users to EE, and they would contact me again.
Week later I tweeted them, EE rang back the next day. Told me they had an intermittant fault with migrating Orange customers to their systems. They would get back to me!
Week later, just had a DM on twitter from EE, saying the supply situation with the N920 would be clearer on Monday (19/11). I'm starting to loose the will to live with them. I would be amazed if I get to see my new N920 this side of Christmas!1
- 11-18-2012, 05:15 PM #15
11-18-2012, 08:22 PM #16
- 13 Posts
Thought I'd share my experience.
I was going to wait for the grey to be released but after playing with one, couldn't resist so called all my local stores to find a 920 in stock.
eventually found a black in P4U for £459 and decided to go ahead.
on. My way to p4u I came across an ee store, remembering he £399 + charger + headphones deal I popped in.
to cut a long story short, he had the phone but no sim cars, and said he'd sell me the phone and I hold pop in to the other ee store across town to pick up a ism for £10
oh and he didn't know anything about a free charger.
either way £399 was the best price, so I took my phone and headphones to the other store, only to find out that they didn't have any Sims ether.
I tried earphone warehouse, p4u, nowhere has pay and go ee Sims.
im a little disappointed at the lack of free wireless charger, can anyone confirm the details of this offer, are there any t&c's or a link to it in writing?
!I may nip in to the ee store next to my office tomorrow and ask them what their opinion is and if they Ave an knowledge of the deal.
I still have my receipt showing no charger, maybe I could get them to give me one instead? Anyone else had problems getting their free charger?
- 11-19-2012, 02:35 AM #17
Owen - i bought the p4U for £459 and i have to request my charger from Nokia. There is a promotion sticker with a unique code on the side with a nokia web address.
That said my mate bought an 820 on O2 and he was given his charger there and then.
So i think it is a nokia promotion but it must be up to the retailers to decide how they distribute it.
I would keep on top of EE if i were you they seem like a total mess at the moment.
They are getting one un happy customer today that's for sure ! Ha ha
11-19-2012, 08:11 AM #18
- 11 Posts
I had major problems getting my free charger... read about it here... EE, L920 for £399, where can i get one?. In the store I went to the EE rep didn't really have a clue.
For the original poster - I did what another poster said - Lumia 920 @EE (+ free charger + free headphones) on Orange PAYG £399 (+ £10 top up on sim). Virgin Sim only month on month contract for £12 or something w/unlimited internet. Done.
- 11-19-2012, 09:32 AM #19
Well I did an experiment over the weekend. I bought mine from an EE store so I went and ordered a load of sims which I know go off T-Mobile/Orange/EE just to see if they work.
T-Mobile - Works Fine
Orange UK - Works Fine
Chitter Chatter - Works Fine
Virgin Mobile - Works Fine
It's the best way.
Considering Virgin Mobile allow tethering too, can't really go wrong with it!.
11-19-2012, 10:56 AM #20
- 62 Posts
Irrespective of any possible stock issues on nokia's part, the lack of information from EE has been woeful. Fed up with always chasing them for info.
Time to do what us English are good at, a stiffly-worded letter ;)
- 11-19-2012, 02:27 PM #22
Ok everyone my saga is now over. It did take me another three hours today though !
Went to EE they gave me yet another SIM card which worked in the GS3.
I put it in the Lumia and it didn't !
Put it back in the GS3 and it didn't work again
The guy in the shop was baffled & we were beginning to think the Lumia was faulty.
Then some guy at EE HQ reckoned that because I bought it from P4U and I put in an EE sim card it wont work and it it actually corrupts the sim !
This sounded like **** and bull to me but as I was now on my third SIM demonstrating this behaviour so I had no choice but to accept.
EE told me to go back to P4U and tell them to give one of their EE sims SIM and do a SIM swap via the EE activation line.
I thought yeah right - I know what reception I will get at P4U if I ask this but the guy at EE knows the guy in P4U and phoned ahead for me !
The service at P4U was really good they (they were even prepared to swap my Lumia & yes they had stock) but first they put in one of their EE Sims and it worked.
They did a SIM swap via EE activations and hey presto my Lumia is 4g and ready to go.
P4U also said what EE were saying about corrupt SIM cards was wrong but it does seem very strange that the only card that worked was a EE card from P4U.
I know have 4g at work and at home !
- 11-19-2012, 02:51 PM #24
I got the PAYG deal and called Orange to port my account and number to the PAYG SIM in the phone. Was told the usual wait for 24 hours to port. Nothing happened so ended up going into an EE store where they put in a new SIM and made the account/number swop on site. 2 hours later I was ready to go. Think the PAYG SIM sold with the phone will not accept a new account or work on pay monthly.
11-20-2012, 04:09 AM #25
- 2 Posts
My problem is similar. I've documented the whole ordeal on my blog.
At this point it seems my problem is related to the SIM card and Windows Phone 8. I imagine Microsoft, Nokia and HTC are working on this, but I've not found an official statement anywhere, from anyone.
Given how frustratingly pointless EE support is, I've contacted the community admin on the EE site, who said yesterday that she'd passed my "issue" onto her support team. I have yet to hear back.
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