Get ready for beta!

Prepare for Halo Wars 2 Blitz Mode beta: Everything you need to know!

One Windows

Microsoft is building a new Windows 10 Shell for PC, Mobile and Xbox

On the Inside

Everything you need to know about the Xbox Insider Program

Beautiful compromises

Surface Studio review: you'll want one, even if you don't need one

3-in-1

Is this the Surface Phone? Microsoft awarded patents for foldable devices

Windows Central Offers

MCSE Certification bundle is just $39

Even more improvements

All the changes found in Windows 10 build 15007!

Games as a Service

What does the cancellation of Scalebound mean for future Xbox exclusives?

Windows Central Offers

Save $90 on these FRESHeBUDS Pro Magnetic Bluetooth Earbuds

Returning for 2017

We're back with an new episode of #AskDanWindows

Lifetime Subscription

VPNSecure is currently 91% off

Our favorite things

The Best of CES 2017 Awards

Infinity Edge in your hand

The XPS 13 2-in-1 is the Dell convertible we've always wanted

Project Valerie

Razer just made a laptop with three — THREE! — 17-inch 4K displays. 😱

Great design from Palo Alto

HP's CES 2017 releases are truly gorgeous PCs

Intel and Google's big day

CES 2017 Day Two: New laptops, new phones, and old ideas made new

Take five is better than ever

The updated Lenovo ThinkPad X1 packs Kaby Lake chips and zero bloatware

Everything we know about the next Xbox: Project Scorpio

UWPowered

'Game Mode' for Windows 10 will power Xbox One and Scorpio games too

Buyer's guide

Best accessories for Microsoft Surface Book

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 15 of 15
Like Tree2Likes
  • 3 Post By chatafrata
  • 1 Post By Drago Valesharu
  1. GSOgymrat's Avatar
    Member

    Posts
    541 Posts
    Global Posts
    670 Global Posts
       #1  
    I tried to connect my Lumia 920 to my Windows 8 desktop computer with the USB cable. It opened the Windows phone app but then displayed an error message "your phone is having troubles" and a recommendation I restart my phone. I restarted the phone and got the same message. I check for updates on both my phone and my PC, restarted both and got the same response. I tried connecting my 920 to my Surface tablet and got the same response and error message. I noticed my phone screen doesn't change when it is connected with the USB cable and still displays live tiles. I am not sure what else to try. Any suggestions or anyone experience a similar problem?
  2. #2  
    IME nothing about the phone will change when you plug it in other than the charging indicator will go on. The phone is still usable while transferring data back and forth. That said, that's an interesting error. Try a different cable? Different port?
  3. GSOgymrat's Avatar
    Member

    Posts
    541 Posts
    Global Posts
    670 Global Posts
       #3  
    Quote Originally Posted by lordofthereef View Post
    IME nothing about the phone will change when you plug it in other than the charging indicator will go on. The phone is still usable while transferring data back and forth. That said, that's an interesting error. Try a different cable? Different port?
    I did try two different ports on my desktop and I also tried two different USB cables. I looked on the desktop and under computer it lists the phone but says the device as stopped responding when I try to access it. The error message says "Your Windows Phone isn't playing nicely with your PC. Restarting your phone should persuade it to work better." I guess the people at Microsoft are trying to add some personality to their error messages.
  4. chatafrata's Avatar
    Member

    Posts
    10 Posts
    #4  
    Same issue here, but here are some suggestions "Your phone is having troubles". They didn't work for me but they have for some.

    Thanks
  5. emptyy's Avatar
    Member

    Posts
    50 Posts
    #5  
    Check the phone connecting setting, maybe you disabled the driver mode.
  6. GSOgymrat's Avatar
    Member

    Posts
    541 Posts
    Global Posts
    670 Global Posts
       #6  
    Where do I find the phone connecting setting?
  7. GSOgymrat's Avatar
    Member

    Posts
    541 Posts
    Global Posts
    670 Global Posts
       #7  
    I'm extremely frustrated. I have tried connecting the 920 to a Windows 8 PC, a Windows 7 PC and the Surface and get the same error message and inability to connect to the phone. I have uninstalled the device on the PC, uninstalled and reinstalled the Windows Phone app, tried different cables, turned the phone on and off. The issue appears to be with the phone, not the computer. The only success I have had is resetting the phone. However when I add apps it stops connecting. I think one of the apps I am downloading is messing something up but I don't know which one. I have spent hours trying to figure this out. I am beginning to consider returning the 920 and getting another brand of phone.
  8. woodway's Avatar
    Member

    Posts
    1 Posts
    #8  
    Go to the control panel and try disabling the Windows Firewall. If your phone connects you can then re-enable the firewall.
  9. wamsille's Avatar
    Banned

    Posts
    544 Posts
    Global Posts
    693 Global Posts
    #9  
    Your phone is having troubles...

    That sounds like an error message the Carl's Jr. vending machine gave in Idiocracy to the lady trying to get her fries.
  10. chatafrata's Avatar
    Member

    Posts
    10 Posts
    #10  
    I have been talking to the windows phone support about this issue and what worked for me was turning off the cloud sharing service, on the xbox music app, reset my phone then connect. Bam, worked. The support said I will have to disable that option if I would like to connect for now. It seems like they might be aware of this issue with some phone.
  11. GSOgymrat's Avatar
    Member

    Posts
    541 Posts
    Global Posts
    670 Global Posts
       #11  
    Quote Originally Posted by chatafrata View Post
    I have been talking to the windows phone support about this issue and what worked for me was turning off the cloud sharing service, on the xbox music app, reset my phone then connect. Bam, worked. The support said I will have to disable that option if I would like to connect for now. It seems like they might be aware of this issue with some phone.
    YOU are the MAN! (or woman)

    I had tried setting firewalls, virus protection, reinstalling apps, resetting the phone multiple times. I called AT&T and they couldn't fix it. AT&T conference called me with Nokia and they couldn't fix it. Nokia said they were going to have to have a more advanced technical support specialist contact me in 48 hours. AT&T recommended I swap the phone for a new one. I got a new phone and it didn't solve the problem. But your solution worked! Thank you!
  12. gary gatter's Avatar
    Member

    Posts
    5 Posts
    Global Posts
    6 Global Posts
    #12  
    OMG!

    I've had my Lumia 920 for almost 2 weeks, the first week was spent trying to get it connected to my PC, always had that "Your phone is having troubles" error. Tried everything, 3 different PCs, different usb cables. Even had my Lumia swapped for a new one. Still could net get it to connect. That is until today, when I went into Xbox Music and turned off cloud sharing, turned my phone on and off and straight away it connected to my PC. You are my hero.
  13. azasadny's Avatar
    Member

    Posts
    76 Posts
    #13  
    This is interesting because my wife and daughter have the HTC Inspire Android phones that I cannot get to connect with any of the 10 PC's (running Win7, Win8, Windows Server 2008R2 and WinXP) that I've tried it with. They wouldn't connect to my Mazda's bluetooth either. My L920 connects to every PC immediately and connect to my car's bluetooth without any issues. Good luck in your troubleshooting!
  14. #14  
    Sorry for necroposting
    But that might help someone!

    All I had to do to get rid of that nasty error was taking out my microSD card!
    That should work for people who has all the correct drivers and tryed everything.

    UPD
    Yes. And formatting the SD (with my phone) fixed the connection problem for good
    Last edited by Drago Valesharu; 03-09-2013 at 04:24 PM.
    capnsteve67 likes this.
  15. capnsteve67's Avatar
    Member

    Posts
    1 Posts
    #15  
    Removing SD Card worked for me as well.

Similar Threads

  1. "Success your phone is updated!" after every backup
    By ggabriele3 in forum Nokia Lumia 900
    Replies: 1
    Last Post: 04-18-2012, 10:48 PM
  2. Quote: Windows Phone is Superior; Why Hasnt it Taken Off?
    By madhouse1616 in forum Windows Phone 7
    Replies: 207
    Last Post: 01-09-2012, 05:27 PM
  3. How much Reserved Space do you have for your phone?
    By Grubish360 in forum Windows Phone 7
    Replies: 4
    Last Post: 08-07-2011, 04:06 PM
  4. Replies: 13
    Last Post: 06-19-2011, 02:16 AM
  5. What is your favorite or most used feature on your phone?
    By IamNabil in forum Windows Phone 7
    Replies: 10
    Last Post: 01-02-2011, 04:01 AM

Posting Permissions