- 11-27-2012, 10:52 AM #28
- 11-27-2012, 02:33 PM #30
11-28-2012, 09:26 PM #35
- 1 Posts
I'm unable to get the recovery process to begin. Here is what happens....
I press the volume down and power button and then press retry on the recovery tool.
I immediately release both buttons and press the volume up button and hold it. I'm always returned to the screen with the lightning bolt and gear.
Any ideas or tips? Anyone else running into the same problem?
11-29-2012, 01:25 AM #39
- 7 Posts
Thank you so much. This saved my phone. For those wondering, I've been experiencing random freezes when on calls and using bluetooth. After flashing my phone, I've experienced the freeze at least once. It's only been a couple days, so I'm sure I'll experience it more.
Tried doing a factory reset, it was taking too long (20+ minutes) so I restarted during factory reset and bricked my phone. AT&T wouldn't help me because I had dropped my phone once, and there was a small chip in it. I'm very confident the drop did not cause the issues I am having, but their policy is not to exchange phones that have been dropped.
Anyway, phone is back up and running.
11-29-2012, 03:28 AM #40
- 257 Posts
- 11-29-2012, 06:08 PM #41
Could you please help me download the correct firmware?
I have a german device, unlocked and white. The Firmware "name"(?) seems RM-821_eu_euro2_248 and the firmware "number" is: 1232.2109.1242.1001.
Last edited by JohnDoes; 11-30-2012 at 03:14 AM.
- 11-29-2012, 09:25 PM #42
worked great, thank you! By the way for anyone using Windows 8...if you don't see the "C:\ProgramData\Nokia\Packages\Products\rm-820\" folder...
go to your file explorer.
click View at the top bar.
Check "hidden files" and C:\ProgramData\ folder should show under Computer\C:
I went nuts trying to figure this out so I hope this helps anyone trying to find it, kudos.
- 11-29-2012, 09:33 PM #43
go the start menu (metro) and type "update"
You should now get some results if you don't make sure that "settings" is clicked on the right menu.
Click on "Install Optional Updates"
I simply updated my whole list and then reinstalled the VC++ 2010 and 2005.
Try again. Tell me if that works.
Also, like I said in another comment, if you can't see the c:/program data folder go to "view" on the File Explorer and check "Hidden Files" to show the folder under C:
Hope that works and saves you a headache.
11-30-2012, 08:06 AM #45
- 18 Posts
I have tried this several times and still can't get it to work. Bricked my phone last night after a reset. I noticed that the drivers for my phone aren't installed on my PC however which might explain why it isn't working. Does anyone know where I can get the drivers? I'm on Orange by the way, which release should I be using. I'm not actually on a EE sim I'm still with Orange. Cheers
11-30-2012, 12:41 PM #47
- 24 Posts
I factory reset bricked my phone as well. I followed these steps and it thankfully resolved the issue. I was provided these steps from a CSR and it also successfully reset the phone as well without bricking it:
1. Make sure the charger is disconnected.
2. Switch the power Off.
3. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.
(To exit press the Volume Down + Power Key and hold them for 10 seconds).
Then input Keys in the following order:
1. Volume up
2. Volume down
4. Volume down
Since the last reset via hardware buttons, I've successfully factory reset the phone through the "About" screen twice now.
12-01-2012, 10:00 AM #49
- 35 Posts
Here is my experience.
Bricked after a hard reset, I had to do something. I'm in Belgium, where the phone will be available only in two months and I bought it in Germany where they ran out, so I couldn't even exchange it.
Took me a while to do the manoeuvre (despite the clarity of the explanation) but I finally got it and have to thank you! I'm not sure about the firmwire I used but everything seems to work fine, even better than before. The battery life might be slightly better but time will tell. Nonetheless, two points to report.
First I had a little problem with facebook. I recently changed my account and the old one appeared during the backup. Then when I tried to delete it, I simply couldn't. The solution is to delete it on pc via your live account, then sync your live account via outlook on your phone and there won't be any error message showing no more.
Secondly, I don't see any nokia apps in the market place. I have them installed, but what about the updates? Even before it bricked, I had to update manually via the marketplace, despite the options I've settled it wasn't automatic. Actually, I've never had any updates showing up in the marketplace, I always had to look after them myself. Thus, how things gonne be now?
Anyway, thanks a lot, you did save my a*s!
edit: I mean, I know you're supposed to see updates on the "home page" marketplace, but I had to search for the app like I wanted to download it and then click oo update
12-01-2012, 04:23 PM #50
- 258 Posts
After installing the new bunch of updates and playing words with friends last night my phone bricked..I can not return it to AT&T cause i have it for more than 14 days. I forgot that some apps were causing this and i read somewhere that Words with Friends is one of those. Thanks to you i fix my phone. If i reset the phone now from the about section , it will bricked again? Do you think that the update that Microsoft is planning to release next month will fix all this problems?
In a little bit different topic but staying on the flashing conversation.What about if you install the global version on an AT&T device. Will it make it unlocked. I was checking the files when i was downloading them and in the AT&T version there is one that says NPW8_WP8_ATT_US_simlock etc. I guess that the file that keeps the phone locked to AT&T. But if you go the Global version the file says NPW8_simlock_open_WP8 etc. What about if you download both files and replaced the AT&T one with the Global and flash your phone. Does it make it unlocked. Or download the whole Global files and install them in the AT&T phone. I mean this is like flashing a different ROM and some of us are familiar with flashing ROMS. Similar method is the one that we use to flash the T-mobile HTC HD7 with the Custom ROMS made with the european version of the phone. Thanks again and i'm pretty sure that this is the first step into hacking this phone to install Custom Roms
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