Today I wasted almost 4 hours for unlocking my Lumia 920. So I think it is better I write a guide, it may save you some time if you are about to unlock your Rogers Lumia 920.
Prepare:
1. A Rogers wireless account (or Fido account, see caution below). The Rogers unlock team can only charge Rogers wireless account, not cable TV account, not internet account.
A Fido account will work as well. But be careful, most of the customer relationship representative don't know Fido account works for unlock team. They may not accept Fido account. Or you have to spend lots of time to explain. To save your word, it is better to have a Rogers wireless account.
If you don't have any Rogers account, either ask your friend who has one, or go grab a pay-as-you-go package and top up $50. Note: when you top up $50, you are actually paying $56.50 (or whatever including tax). So if a Rogers representative ask you to top up extra $10 to the account for the tax purpose, DO NOT DO IT.
2. Write down your IMEI number, or have the Lumia 920 box ready.
3. One non-Rogers/Fido micro-SIM. Any micro-SIM from Bell, Telus, Wind, Mobilicity, even AT&T. Just no Rogers, no Fido. Put the SIM card into your Lumia 920 and boot it up, let it stay at the unlock PIN screen.
Procedure:
1. Call Rogers Customer Support. 1-888-764-3771. Wait for the prompt and press 0, 4.
2. When someone picks up the phone, ask for unlocking device, or customer relationship department. Don't waste time on this step. The representative will give you bull****, like why you pay off your phone instead of sticking with the contract, blah blah blah. If they do say so, just tell them you are going to cancel your service.
3. After got to the customer relationship, they will ask for your IMEI and Rogers wireless account number. Don't let them charge the account. Your account should be charged by the unlock team. After you give them the information, you will be transferred to the unlock team. Be patient, I waited half an hour before actually getting transferred.
4. Just tell the same story to the unlock team. They will give you an unlock code. Just turn on your Lumia 920 screen and input the code. If the cellphone says "PIN accepted", then it is done.
Remember, at this time, your phone is unlocked, but probably you still see "no service" sign, or no data connection. Go to Settings => Cellular and add an APN.
Estimate time to go through all of these: one hour (If your call is not hanged up by one of the representatives)
Good luck.
Prepare:
1. A Rogers wireless account (or Fido account, see caution below). The Rogers unlock team can only charge Rogers wireless account, not cable TV account, not internet account.
A Fido account will work as well. But be careful, most of the customer relationship representative don't know Fido account works for unlock team. They may not accept Fido account. Or you have to spend lots of time to explain. To save your word, it is better to have a Rogers wireless account.
If you don't have any Rogers account, either ask your friend who has one, or go grab a pay-as-you-go package and top up $50. Note: when you top up $50, you are actually paying $56.50 (or whatever including tax). So if a Rogers representative ask you to top up extra $10 to the account for the tax purpose, DO NOT DO IT.
2. Write down your IMEI number, or have the Lumia 920 box ready.
3. One non-Rogers/Fido micro-SIM. Any micro-SIM from Bell, Telus, Wind, Mobilicity, even AT&T. Just no Rogers, no Fido. Put the SIM card into your Lumia 920 and boot it up, let it stay at the unlock PIN screen.
Procedure:
1. Call Rogers Customer Support. 1-888-764-3771. Wait for the prompt and press 0, 4.
2. When someone picks up the phone, ask for unlocking device, or customer relationship department. Don't waste time on this step. The representative will give you bull****, like why you pay off your phone instead of sticking with the contract, blah blah blah. If they do say so, just tell them you are going to cancel your service.
3. After got to the customer relationship, they will ask for your IMEI and Rogers wireless account number. Don't let them charge the account. Your account should be charged by the unlock team. After you give them the information, you will be transferred to the unlock team. Be patient, I waited half an hour before actually getting transferred.
4. Just tell the same story to the unlock team. They will give you an unlock code. Just turn on your Lumia 920 screen and input the code. If the cellphone says "PIN accepted", then it is done.
Remember, at this time, your phone is unlocked, but probably you still see "no service" sign, or no data connection. Go to Settings => Cellular and add an APN.
Estimate time to go through all of these: one hour (If your call is not hanged up by one of the representatives)
Good luck.