11-20-2012, 12:25 PM #102
- 73 Posts
Had no luck by chat, was told I'd have to return to the store and return the phone and "rebuy it" for the lower price, ridiculous but he was nice about it. I said thanks and immediately called where I got an enterprise CSR that quickly refunded the $52.70 or whatever it was.
11-20-2012, 12:37 PM #105
- 5 Posts
Just got off the phone with AT&T billing (live chat on website does not have access to account according to the chat representative) and got credit for two phones, one being in store and the other being an online order. The charger that was ordered with the online order should arrive today as well (no idea on the in store current where-abouts as no tracking information is available).
Double wammo of success!
Forgot to mention. Just call 611 and go through billing. Took less than 10 minutes in total mainly because I was reading and had to re-hear the auto options to route through :P
11-20-2012, 12:40 PM #106
- 57 Posts
Here is my experince:
Called At&T and asked them if they could refund me the price difference... plain and simple NO. Infact, the rep raised her voice a bit because she was founding it ridiculous.
So after a while, called AT&T again and this time spoke with a supervisor After convincing here, that it was legit and AT&T reps themselves were honoring the price match... she credit 50$ to my current billing statement.
Moral here, please fight for you 50 dollars, don't let it go. They will honor it.
11-20-2012, 12:40 PM #107
- 35 Posts
11-20-2012, 12:46 PM #109
- 47 Posts
I purchased 2 920s (my wife and I)...
They offered me %50 back for a total of $50...
I nicely mentioned to the chat agent that I was disappointed in that since there were so many people getting the full amount back online...
They then gave me the full refund...
I am waiting for it to show up but they promised it would in a few minutes...
11-20-2012, 12:48 PM #110
- 6 Posts
Nice! I'm on chat now... I've had issues with the free wireless charging plate order that was made on the 10th. I had 2 different reps tell me that it would arrive soon. Then had the 2nd rep tell me I should have it by this past Saturday and told me the order number was the shipping number with UPS, which was totally WRONG! So I through that in their face to get my $50 credit. Probably not necessary but it was worth the extra shot!
11-20-2012, 12:49 PM #111
- 24 Posts
Worked for Me!! Also dropped one of my Upgrade Fees (I didn't even ask for this, she just said, hey, I may be able to drop one of your upgrade fees!) Say what u want about AT&T but I've had them for 10+ years and they've always taken care of me...
11-20-2012, 12:49 PM #112
- 30 Posts
Update: First time denied in chat and was told to talk to store. When and talked via chat again stating it would be a bit of an inconvience to go out on black friday to the store for a price match. CSR agreed and credited me back the 50 dollars for being a long term customer. :)
- 11-20-2012, 12:51 PM #113
Success here, for a quick and easy $100, though wireless billing chat.
David Aaron Parker: Thank you for chatting with AT&T, Mr. X! I can see that you are inquiring about the price of Lumia 920. Did you make an upgrade lately?
ME: Yes, I just switched over to AT&T and bought two new Lumia 920s at a corporate owned store less than 14 days ago.
ME: And I see that there is going to be a "Black Friday" deal of $49 on those phonees
David Aaron Parker: How much did you pay for the each device?
ME: was wondering if I would be able to get some sort of price match instead of going down to the corporate store to return and repurchase this weekend
ME: $99 each device
David Aaron Parker: Thank you.
David Aaron Parker: You will receive an adjustment of $50 each device equivalent to $100 in total. Let me process the adjustment request for you.
ME: Excellent, David. THank you!
David Aaron Parker: I am just waiting for the system's response.
David Aaron Parker: I was able to complete the adjustment request. your current balance now is $58.24. You will see the update online within 24 to 72 hours. You can also download a free application in att.com for the self service option called MyAtt app. Do you have any other concerns that I may assist you with?
ME: Nope. Have a great day and happy holidays.
David Aaron Parker: You are welcome. I am glad that I was able to complete your request. It is my deepest pleasure to give assistance to you. Happy holiday as well Mr. X!
David Aaron Parker: We value your business and thank you for visiting AT&T. You may click the close button to end your session.
11-20-2012, 01:08 PM #119
- 10 Posts
In my first chat the agent said I would need to talk to my local store and he couldn't do anything. I tried again a few hours later and she said that even though the sale isn't going to be in my state, she would make a credit as a one-time courtesy. I got $56.25 credited. Thanks for the motivation to go for this!
11-20-2012, 01:08 PM #121
- 2 Posts
I went through Billing and this is how I asked...
"I just purchased my Lumia 920 on Saturday and I came across an ad for the same phone for $49.99 instead of 99.99 and I'm wondering if I can get a credit for the difference?"
They pulled up my account and lowered my next bill $50... good find!
11-20-2012, 01:08 PM #122
- 6 Posts
Polite is definitely the way to go:
info: You are now chatting with 'Peggy MacLean'
Me: Hello - happy pre-Thanksgiving!
Peggy MacLean: Hello, Ms. X
Peggy MacLean: Thank you for chatting with AT&T today. I can help you with your bill. As a valued customer, I will ensure that you are getting the best value for your money with AT&T.
Me: I wanted to ask about an email I received advertising the Lumia 920 for $49 on Black Friday - I got one from my local store for $99 :-(
Peggy MacLean: I am sorry to hear the price dropped for the phone , I can help with this. Please allow me a moment to access your account.
Me: Thank you
Peggy MacLean: Please allow me a moment to fine the order .
Peggy MacLean: Did you activate service at a retail location ?
Me: Yes - No MoPac in Austin TX
Peggy MacLean: I sincerely apologize for the delay. I assure you that it is my goal to resolve all your issues as quickly as possible.
Me: No problem - thanks for your help
Peggy MacLean: I am applying a $50.00 credit toward the account, it will just take a few moment to apply.
Peggy MacLean: Your balance was $147.80 and your new balance is $97.80 on 12/01/2012 .
Peggy MacLean: Is there anything else I can help you with today ?
Me: Super- thank you very much for your help, and have a happy Thanksgiving!
Peggy MacLean: Your welcome. Happy Thanksgiving
Peggy MacLean: We value your business and thank you for visiting AT&T. You may click the close button to end your session.
Me: Thanks - bye!
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