TeamRadicus
New member
Re: AT&T will give you a credit for the price difference on the 920 due to their Black Friday sale
Polite is definitely the way to go:
info: You are now chatting with 'Peggy MacLean'
Me: Hello - happy pre-Thanksgiving!
Peggy MacLean: Hello, Ms. X
Peggy MacLean: Thank you for chatting with AT&T today. I can help you with your bill. As a valued customer, I will ensure that you are getting the best value for your money with AT&T.
Me: I wanted to ask about an email I received advertising the Lumia 920 for $49 on Black Friday - I got one from my local store for $99 :-(
Peggy MacLean: I am sorry to hear the price dropped for the phone , I can help with this. Please allow me a moment to access your account.
Me: Thank you
Peggy MacLean: Please allow me a moment to fine the order .
Me: Thanks
Peggy MacLean: Did you activate service at a retail location ?
Me: Yes - No MoPac in Austin TX
Peggy MacLean: I sincerely apologize for the delay. I assure you that it is my goal to resolve all your issues as quickly as possible.
Me: No problem - thanks for your help
Peggy MacLean: I am applying a $50.00 credit toward the account, it will just take a few moment to apply.
Me: Thanks
Peggy MacLean: Your balance was $147.80 and your new balance is $97.80 on 12/01/2012 .
Peggy MacLean: Is there anything else I can help you with today ?
Me: Super- thank you very much for your help, and have a happy Thanksgiving!
Peggy MacLean: Your welcome. Happy Thanksgiving
Peggy MacLean: We value your business and thank you for visiting AT&T. You may click the close button to end your session.
Me: Thanks - bye!
Polite is definitely the way to go:
info: You are now chatting with 'Peggy MacLean'
Me: Hello - happy pre-Thanksgiving!
Peggy MacLean: Hello, Ms. X
Peggy MacLean: Thank you for chatting with AT&T today. I can help you with your bill. As a valued customer, I will ensure that you are getting the best value for your money with AT&T.
Me: I wanted to ask about an email I received advertising the Lumia 920 for $49 on Black Friday - I got one from my local store for $99 :-(
Peggy MacLean: I am sorry to hear the price dropped for the phone , I can help with this. Please allow me a moment to access your account.
Me: Thank you
Peggy MacLean: Please allow me a moment to fine the order .
Me: Thanks
Peggy MacLean: Did you activate service at a retail location ?
Me: Yes - No MoPac in Austin TX
Peggy MacLean: I sincerely apologize for the delay. I assure you that it is my goal to resolve all your issues as quickly as possible.
Me: No problem - thanks for your help
Peggy MacLean: I am applying a $50.00 credit toward the account, it will just take a few moment to apply.
Me: Thanks
Peggy MacLean: Your balance was $147.80 and your new balance is $97.80 on 12/01/2012 .
Peggy MacLean: Is there anything else I can help you with today ?
Me: Super- thank you very much for your help, and have a happy Thanksgiving!
Peggy MacLean: Your welcome. Happy Thanksgiving
Peggy MacLean: We value your business and thank you for visiting AT&T. You may click the close button to end your session.
Me: Thanks - bye!