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Windows Central Podcast 37: Windows 10 Mobile is still dead

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

2015 machine in 2017?

Surface 3 still holds its own in 2017

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  1. lstrike's Avatar
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    #26  
    Actually Apple I can speak for. I recently was a part of the iPhone 5 phones with scratches group. From the factory I was sent around 5 phones with scratches right out of the box. The customer service rep was the same throughout the process and was super nice. At one point they sent me to a local store so I could choose one in hopes that I would find a clean one. Long story short 7 later I settled on one. When the rep followed up I told him that I was just going to keep what I had. He said it wouldn't do and he wanted me completely satisfied. I was sent another phone this one was perfect.

    Here is the awesome part. He gave me a call and told me to go to the Apple store because he was giving me 100$ to shop on accessories or anything else I wanted. I couldn't really make up my mind so I settled on a refurb iPod nano 6th Gen. Low and behold they ran out. I told the rep I would keep a look out. Well I didn't have to as he called me back and said they were in stock and to pick a color. I picked slate and he told me he would take care of the rest.

    About a half hour later I was called and told they wouldn't sent me a refurb and told me to have a look at the new nano 16gb. I said great black please and the proceeded to ship it out! That thing was another 50 bucks! I received emails and fed ex replies throughout and two days later iPod in hand. I was shocked. Personally I have always had good customer service experiences with Apple. Should I have had to go through all that? Probably not but it was cool they stood behind their product and making things right.

    Now before anyone screams fanboi, I have also had great experiences with Nokia and an typing this on my red 920. I also have a Nokia 808 and a Nexus 4 I was lucky enough to get an order through last week. Googles customer service blow's by the way...love the Nexus but holy cow what a terrible experience.
    lordofthereef and Klevis like this.
  2. BrutalSC's Avatar
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    #27  
    Yeah, Apple also handles customer service great.
  3. Alex Rodriguez Jr.'s Avatar
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    #28  
    And yet, when my first 920 was frozen on the Nokia screen, they expected me to ship it to them, wait a week, and they would ship another one back. Thank God AT&T assisted me.
  4. mkr10001
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    #29  
    I complained to nokia about my terrible ordeal with my lumia 800 battery and getting messed about by three.....they sent me a play 360 speaker but when THEY messed up my repair...they ignored my phone calls..... scumbags
  5. Genesyn's Avatar
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    #30  
    Nokia kicked *** for me when I had an issue with my Lumia 900. Their twitter team got me hooked up with a super fast exchange, didn't even have to go through AT&T for it. That's a big part of what made me want to go Nokia again for WP8.
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  6. lordofthereef's Avatar
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    #31  
    Quote Originally Posted by lstrike View Post

    Now before anyone screams fanboi
    Anyone who claims you are a fanboy for stating you had good customer service with Apple is simply a fanboy themselves (of something other than Apple). Look at BBB (and other) ratings of Apple. They are amazing.
    brmiller1976 likes this.
  7. SoloXCRacer's Avatar
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    #32  
    At 9 lbs, it's probably a couple of phones, accessories, and the head of the Mobile division director at Best Buy.
  8. ezcats's Avatar
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    #33  
    Comment of the day!

    Wish I could afford the 920 :( Played with it at the ATT store...awesome camera. Yes its a bit thick, but it just looks so cool!
  9. aximtreo's Avatar
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    #34  
    During my working career, I was most fortunate to work for Philips, Siemens and Carl Zeiss. Traveling to those European sites gave me a shock to see how each of these companies handled customer service. Nokia seems no different. I guess it's just the European mentality. I know people will have had horror stories about something from any company; the three I listed are no exceptions. It's just that I experienced first hand how I wanted to be treated as a customer.
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  10. DallasFann's Avatar
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    #35  
    Maybe you'll get the JBL speaker.
  11. lsmachado's Avatar
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       #36  
    Quote Originally Posted by SoloXCRacer View Post
    At 9 lbs, it's probably a couple of phones, accessories, and the head of the Mobile division director at Best Buy.
    Too funny. Love your comment. I'll keep the stuff, but the head will be sent back,lol.
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  12. ibbyj's Avatar
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    #37  
    Quote Originally Posted by aximtreo View Post
    During my working career, I was most fortunate to work for Philips, Siemens and Carl Zeiss. Traveling to those European sites gave me a shock to see how each of these companies handled customer service. Nokia seems no different. I guess it's just the European mentality. I know people will have had horror stories about something from any company; the three I listed are no exceptions. It's just that I experienced first hand how I wanted to be treated as a customer.


    I can see this. I used to work for IKEA, and they easily were the best company I have worked for. They treated their employees with a lot of respect, and offered a lot of training.
    Klevis likes this.
  13. ninnghizzida's Avatar
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    #38  
    Quote Originally Posted by SoloXCRacer View Post
    At 9 lbs, it's probably a couple of phones, accessories, and the head of the Mobile division director at Best Buy.
    This comment made my day, too funny.
  14. Klevis's Avatar
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    #39  
    Quote Originally Posted by awesomeindeed View Post
    Simply awesome. Nokia might have been (and still may be) near the brink of going out of business (hopefully WP8 will change that), but they never forgot about great customer service. Lots of companies could learn from their ways.
    I think Nokia''s dawnfall is overhyped. Clearly they are a wounded giant and not as powerful as before, but remember that at this day Nokia spends almost 8 billion $ in R&D, which is even higher than Google's and just a little lower than Microsoft's. They also have 100.000 employees.
  15. 11B1P's Avatar
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    #40  
    Quote Originally Posted by lsmachado View Post
    Lol. I can't wait till I get home from work today! I will let everyone know what all is in the box. The suspense is killing me.
    dude, you better put up some pics, or we'll be looking to have "your" head! Jk ;)
  16. brmiller1976's Avatar
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    #41  
    Apple, with 65% gross margins, can afford outstanding customer service. Same with premium automakers like Rolls or Porsche. It's more impressive when a company like Nokia delivers "above and beyond," IMO. It's like getting BMW performance and service at Volkswagen pricing.
  17. marantaz's Avatar
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    #42  
    That is great. I ordered my 822 from Walmart (free!), after having a HTC Trophy for almost 2 years (and I really like my Trophy!). I was leaning 8X, but the Nokia apps and the great support and customer service I kept hearing about had me thinking twice; then I held the 822 at a Verizon store and that was the end of HTC. I hope I don't have any problems with my phone, but IF I do, it's good to know Nokia stands behind its products.
  18. rmichael75's Avatar
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    #43  
    When are you going home.. Man.. you work forever :)..

    We are more exicted than you to see what you got.. We need pictures.. ofcourse not pic of the head...
  19. o1legacygt's Avatar
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    #44  
    I really wish Nokia would have taught At&t some customer service as well. :) Excited to see what Nokia sent along with the phone.

    Take care
  20. flapadlr_Nok900's Avatar
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    #45  
    Is this like the end of Pulp Fiction? What's in the package!? :)
  21. rmichael75's Avatar
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    #46  
    i keep refreshing this .. just like pple are refreshing the ATT order status.. Both has no change yet:)
  22. MDak280's Avatar
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    #47  
    I'm thinking your surprise might be the JBL Speaker, that's the only accessory I can think of that would weigh around that much :p
  23. lsmachado's Avatar
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       #48  
    Sorry, everyone. I'm still at work. Will be home in about an hour and will let you know the contents of the package.
  24. Squatting Hen's Avatar
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    #49  
    Quote Originally Posted by lsmachado View Post
    Sorry, everyone. I'm still at work. Will be home in about an hour and will let you know the contents of the package.
    Dude, you psyched me out. I saw you replied and was hopeful! HA.
  25. pjs37's Avatar
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    #50  
    Yeah so far it seems Nokia's CS side of things is quite impressive.
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