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  1. lstrike's Avatar
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    #26  
    Actually Apple I can speak for. I recently was a part of the iPhone 5 phones with scratches group. From the factory I was sent around 5 phones with scratches right out of the box. The customer service rep was the same throughout the process and was super nice. At one point they sent me to a local store so I could choose one in hopes that I would find a clean one. Long story short 7 later I settled on one. When the rep followed up I told him that I was just going to keep what I had. He said it wouldn't do and he wanted me completely satisfied. I was sent another phone this one was perfect.

    Here is the awesome part. He gave me a call and told me to go to the Apple store because he was giving me 100$ to shop on accessories or anything else I wanted. I couldn't really make up my mind so I settled on a refurb iPod nano 6th Gen. Low and behold they ran out. I told the rep I would keep a look out. Well I didn't have to as he called me back and said they were in stock and to pick a color. I picked slate and he told me he would take care of the rest.

    About a half hour later I was called and told they wouldn't sent me a refurb and told me to have a look at the new nano 16gb. I said great black please and the proceeded to ship it out! That thing was another 50 bucks! I received emails and fed ex replies throughout and two days later iPod in hand. I was shocked. Personally I have always had good customer service experiences with Apple. Should I have had to go through all that? Probably not but it was cool they stood behind their product and making things right.

    Now before anyone screams fanboi, I have also had great experiences with Nokia and an typing this on my red 920. I also have a Nokia 808 and a Nexus 4 I was lucky enough to get an order through last week. Googles customer service blow's by the way...love the Nexus but holy cow what a terrible experience.
    lordofthereef and Klevis like this.
  2. BrutalSC's Avatar
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    #27  
    Yeah, Apple also handles customer service great.
  3. #28  
    And yet, when my first 920 was frozen on the Nokia screen, they expected me to ship it to them, wait a week, and they would ship another one back. Thank God AT&T assisted me.
  4. mkr10001
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    #29  
    I complained to nokia about my terrible ordeal with my lumia 800 battery and getting messed about by three.....they sent me a play 360 speaker but when THEY messed up my repair...they ignored my phone calls..... scumbags
  5. Genesyn's Avatar
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    #30  
    Nokia kicked *** for me when I had an issue with my Lumia 900. Their twitter team got me hooked up with a super fast exchange, didn't even have to go through AT&T for it. That's a big part of what made me want to go Nokia again for WP8.
    Klevis likes this.
  6. #31  
    Quote Originally Posted by lstrike View Post

    Now before anyone screams fanboi
    Anyone who claims you are a fanboy for stating you had good customer service with Apple is simply a fanboy themselves (of something other than Apple). Look at BBB (and other) ratings of Apple. They are amazing.
    brmiller1976 likes this.
  7. SoloXCRacer's Avatar
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    #32  
    At 9 lbs, it's probably a couple of phones, accessories, and the head of the Mobile division director at Best Buy.
    Thanked by:
    Reflexx, 11B1P, Xsever and 6 others like this.
  8. ezcats's Avatar
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    #33  
    Comment of the day!

    Wish I could afford the 920 :( Played with it at the ATT store...awesome camera. Yes its a bit thick, but it just looks so cool!
  9. aximtreo's Avatar
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    #34  
    During my working career, I was most fortunate to work for Philips, Siemens and Carl Zeiss. Traveling to those European sites gave me a shock to see how each of these companies handled customer service. Nokia seems no different. I guess it's just the European mentality. I know people will have had horror stories about something from any company; the three I listed are no exceptions. It's just that I experienced first hand how I wanted to be treated as a customer.
    Thanked by:
    Klevis 
    lordofthereef likes this.
  10. DallasFann's Avatar
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    #35  
    Maybe you'll get the JBL speaker.
  11. lsmachado's Avatar
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       #36  
    Quote Originally Posted by SoloXCRacer View Post
    At 9 lbs, it's probably a couple of phones, accessories, and the head of the Mobile division director at Best Buy.
    Too funny. Love your comment. I'll keep the stuff, but the head will be sent back,lol.
    Klevis likes this.
  12. ibbyj's Avatar
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    #37  
    Quote Originally Posted by aximtreo View Post
    During my working career, I was most fortunate to work for Philips, Siemens and Carl Zeiss. Traveling to those European sites gave me a shock to see how each of these companies handled customer service. Nokia seems no different. I guess it's just the European mentality. I know people will have had horror stories about something from any company; the three I listed are no exceptions. It's just that I experienced first hand how I wanted to be treated as a customer.


    I can see this. I used to work for IKEA, and they easily were the best company I have worked for. They treated their employees with a lot of respect, and offered a lot of training.
    -Chances are, I'm guessing.
    Klevis likes this.
  13. ninnghizzida's Avatar
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    #38  
    Quote Originally Posted by SoloXCRacer View Post
    At 9 lbs, it's probably a couple of phones, accessories, and the head of the Mobile division director at Best Buy.
    This comment made my day, too funny.
    Ageless, still I am.
  14. Klevis's Avatar
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    #39  
    Quote Originally Posted by awesomeindeed View Post
    Simply awesome. Nokia might have been (and still may be) near the brink of going out of business (hopefully WP8 will change that), but they never forgot about great customer service. Lots of companies could learn from their ways.
    I think Nokia''s dawnfall is overhyped. Clearly they are a wounded giant and not as powerful as before, but remember that at this day Nokia spends almost 8 billion $ in R&D, which is even higher than Google's and just a little lower than Microsoft's. They also have 100.000 employees.
  15. 11B1P's Avatar
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    #40  
    Quote Originally Posted by lsmachado View Post
    Lol. I can't wait till I get home from work today! I will let everyone know what all is in the box. The suspense is killing me.
    dude, you better put up some pics, or we'll be looking to have "your" head! Jk ;)
  16. brmiller1976's Avatar
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    #41  
    Apple, with 65% gross margins, can afford outstanding customer service. Same with premium automakers like Rolls or Porsche. It's more impressive when a company like Nokia delivers "above and beyond," IMO. It's like getting BMW performance and service at Volkswagen pricing.
  17. marantaz's Avatar
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    #42  
    That is great. I ordered my 822 from Walmart (free!), after having a HTC Trophy for almost 2 years (and I really like my Trophy!). I was leaning 8X, but the Nokia apps and the great support and customer service I kept hearing about had me thinking twice; then I held the 822 at a Verizon store and that was the end of HTC. I hope I don't have any problems with my phone, but IF I do, it's good to know Nokia stands behind its products.
  18. rmichael75's Avatar
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    #43  
    When are you going home.. Man.. you work forever :)..

    We are more exicted than you to see what you got.. We need pictures.. ofcourse not pic of the head...
  19. o1legacygt's Avatar
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    #44  
    I really wish Nokia would have taught At&t some customer service as well. :) Excited to see what Nokia sent along with the phone.

    Take care
  20. #45  
    Is this like the end of Pulp Fiction? What's in the package!? :)
  21. rmichael75's Avatar
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    #46  
    i keep refreshing this .. just like pple are refreshing the ATT order status.. Both has no change yet:)
  22. MDak280's Avatar
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    #47  
    I'm thinking your surprise might be the JBL Speaker, that's the only accessory I can think of that would weigh around that much :p
  23. lsmachado's Avatar
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       #48  
    Sorry, everyone. I'm still at work. Will be home in about an hour and will let you know the contents of the package.
  24. Squatting Hen's Avatar
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    #49  
    Quote Originally Posted by lsmachado View Post
    Sorry, everyone. I'm still at work. Will be home in about an hour and will let you know the contents of the package.
    Dude, you psyched me out. I saw you replied and was hopeful! HA.
  25. pjs37's Avatar
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    #50  
    Yeah so far it seems Nokia's CS side of things is quite impressive.
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