Get ready for beta!

Prepare for Halo Wars 2 Blitz Mode beta: Everything you need to know!

One Windows

Microsoft is building a new Windows 10 Shell for PC, Mobile and Xbox

On the Inside

Everything you need to know about the Xbox Insider Program

Beautiful compromises

Surface Studio review: you'll want one, even if you don't need one

3-in-1

Is this the Surface Phone? Microsoft awarded patents for foldable devices

Windows Central Offers

MCSE Certification bundle is just $39

Even more improvements

All the changes found in Windows 10 build 15007!

Games as a Service

What does the cancellation of Scalebound mean for future Xbox exclusives?

Windows Central Offers

Save $90 on these FRESHeBUDS Pro Magnetic Bluetooth Earbuds

Returning for 2017

We're back with an new episode of #AskDanWindows

Lifetime Subscription

VPNSecure is currently 91% off

Our favorite things

The Best of CES 2017 Awards

Infinity Edge in your hand

The XPS 13 2-in-1 is the Dell convertible we've always wanted

Project Valerie

Razer just made a laptop with three — THREE! — 17-inch 4K displays. 😱

Great design from Palo Alto

HP's CES 2017 releases are truly gorgeous PCs

Intel and Google's big day

CES 2017 Day Two: New laptops, new phones, and old ideas made new

Take five is better than ever

The updated Lenovo ThinkPad X1 packs Kaby Lake chips and zero bloatware

Everything we know about the next Xbox: Project Scorpio

UWPowered

'Game Mode' for Windows 10 will power Xbox One and Scorpio games too

Buyer's guide

Best accessories for Microsoft Surface Book

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Page 2 of 5 FirstFirst 12345 LastLast
Results 26 to 50 of 101
Like Tree19Likes
  1. Simon Tupper's Avatar
    Member

    Posts
    784 Posts
       #26  
    Quote Originally Posted by big_slim750 View Post
    I actually have a couple VERY minor scratches on my screen. They're hard to see, but knowing they're there is enough for it to bother me a bit.
    I don't mind about small scratches as long as I don't see it when the device is open... but this one... I see it.
  2. thekonger's Avatar
    Member

    Posts
    277 Posts
    Global Posts
    317 Global Posts
    #27  
    No need to apologize Simon, it was an attempt at levity, and not your fault either way. The point of my post remains the same: my screen is flawless after about two weeks of use. I contend if people are experiencing scratches it is probably a production issue with the GG2 or whatever is covering it (as some people are saying).

    I am tempted to drag the edge of a paper clip across mine to prove how strong it is but I don't want to knock on the devil's door; he might just answer. All I can say is after normal wear and tear my 920 looks out-of-the-box new. If you are experiencing issues, I say it is a production issue with that batch. The 920 is a better phone than my 3GS and Evo Shift by far in terms of quality.
    TheDvlsAdvc8 likes this.
  3. Simon Tupper's Avatar
    Member

    Posts
    784 Posts
       #28  
    Quote Originally Posted by thekonger View Post
    No need to apologize Simon, it was an attempt at levity, and not your fault either way. The point of my post remains the same: my screen is flawless after about two weeks of use. I contend if people are experiencing scratches it is probably a production issue with the GG2 or whatever is covering it (as some people are saying).

    I am tempted to drag the edge of a paper clip across mine to prove how strong it is but I don't want to knock on the devil's door; he might just answer. All I can say is after normal wear and tear my 920 looks out-of-the-box new. If you are experiencing issues, I say it is a production issue with that batch. The 920 is a better phone than my 3GS and Evo Shift by far in terms of quality.
    The build quality is awesome, no doubt. I was just shocked. I will bring it to the Rogers Plus store tomorrow and see what they can do, it will probably cost me 130$ or so... I'm not expecting a free replacement of the screen (if that is even possible)
  4. thekonger's Avatar
    Member

    Posts
    277 Posts
    Global Posts
    317 Global Posts
    #29  
    Simon, contact someone from Nokia, and keep pressing. They should stand behind their phone. I have not used a screen protector since my old Treo many years ago; modern screens are too tough (although my Evo Shift has some scratches after 2 years, I was still impressed with the quality). I just don't understand how the screen could scratch unless it was a production issue, which might be possible considering the rushed and disorganized launch.

    Hope I don't experience any issues but like I have stated, my 920 is smooth as glass. Good luck man.
  5. palandri's Avatar
    Retired Moderator

    Posts
    7,591 Posts
    Global Posts
    9,915 Global Posts
    #30  
    Quote Originally Posted by Simon Tupper View Post
    No...
    Wow. I am shocked. That's a bad scratch. That shouldn't happen with Gorilla Glass.
    Simon Tupper likes this.
  6. #31  
    You might be able to get it replaced and say that it scratched way easily. That is bizarre. Really is. You aren;t a surfer or beach bum are you? ;)
  7. AgentBetlog's Avatar
    Member

    Posts
    23 Posts
    Global Posts
    25 Global Posts
    #32  
    Wow, sorry to see that man. I hope you get it sorted out. I know how it feels.
  8. Simon Tupper's Avatar
    Member

    Posts
    784 Posts
       #33  
    Quote Originally Posted by lordofthereef View Post
    You might be able to get it replaced and say that it scratched way easily. That is bizarre. Really is. You aren;t a surfer or beach bum are you? ;)
    No haha I live in Canada, there is no beach and it's almost winter.. hahaha

    I will try to find a way through without paying for a replacement
  9. Simon Tupper's Avatar
    Member

    Posts
    784 Posts
       #34  
    Quote Originally Posted by palandri View Post
    Wow. I am shocked. That's a bad scratch. That shouldn't happen with Gorilla Glass.
    Exactly what I thought
    palandri likes this.
  10. brmiller1976's Avatar
    Member

    Posts
    2,092 Posts
    Global Posts
    2,580 Global Posts
    #35  
    If you have a scratched screen, you should take it back for an exchange.
  11. mikewp's Avatar
    Member

    Posts
    140 Posts
    Global Posts
    150 Global Posts
    #36  
    I'm not buying it and I don't believe "production issues" with the glass nor the coating. I absolutely torture 920 as well as the 800 I have. There's the one video where the guys smacks a 920 with a 2x4 and sends 30 feet or so crashing into a parking lot. barely did anything to the phone. These scratches aren't happening by just being pulled out of jeans pockets or dragged across an open book. They ought to have some kind of a test at all the stores for anyone that brings their phone back for a scratched screen. Try and scratch it with a knife or something and if it doesn't scratch hand the phone back with a smile and a "nice try".
  12. Simon Tupper's Avatar
    Member

    Posts
    784 Posts
       #37  
    Quote Originally Posted by mikewp View Post
    I'm not buying it and I don't believe "production issues" with the glass nor the coating. I absolutely torture 920 as well as the 800 I have. There's the one video where the guys smacks a 920 with a 2x4 and sends 30 feet or so crashing into a parking lot. barely did anything to the phone. These scratches aren't happening by just being pulled out of jeans pockets or dragged across an open book. They ought to have some kind of a test at all the stores for anyone that brings their phone back for a scratched screen. Try and scratch it with a knife or something and if it doesn't scratch hand the phone back with a smile and a "nice try".
    Yeah of course... I will scratch my own Lumia 920 for fun and then maybe have to pay 130$ to have it replaced... just like that.

    Cuz I like throwing money out of the window.
  13. mikewp's Avatar
    Member

    Posts
    140 Posts
    Global Posts
    150 Global Posts
    #38  
    No, people are saying take the phone into the store for a free replacement because the screen was scratched by taking the phones out of jeans or some other circumstance that doesn't make sense. The stores ought to have some kind of scratch test beforehand.

    I'm just saying that these screens are tough and I don't believe it is a production issue. It SUCKS your screen is scratched. It would **** me off royally. Wait until you get your first scratch or dent in your brand new car. Anyway, something happened. Got it, you can't fathom what it is, but the phone got dragged against something hard and it's your bad luck.
  14. Simon Tupper's Avatar
    Member

    Posts
    784 Posts
       #39  
    He probably missed the part were I said that I don't know how it happened, so it's probably not it my pocket that it happened but I didn't drop it and I can't remember having it in my pocket with my keys. Gorilla Glass is supposed to be tough, so maybe you don't believe me, but it's not like that really matters... I was looking for similar stories as mine.
  15. Simon Tupper's Avatar
    Member

    Posts
    784 Posts
       #40  
    forget about my last post your answer is satisfying haha
  16. #41  
    The culprit on most jeans is the rivets for mini pocket right above the regular pockets.
  17. Simon Tupper's Avatar
    Member

    Posts
    784 Posts
       #42  
    Quote Originally Posted by ishredthecello View Post
    The culprit on most jeans is the rivets for mini pocket right above the regular pockets.
    I thought of that but it's kind of unlikely, no?
  18. mikewp's Avatar
    Member

    Posts
    140 Posts
    Global Posts
    150 Global Posts
    #43  
    ;-)
  19. Simon Tupper's Avatar
    Member

    Posts
    784 Posts
       #44  
    anyway, I'll see Rogers tomorrow and keep you guys updated
  20. #45  
    I can related to this! I kept my yellow Lumia 920 on my desk at work with screen facing the table. Accidentally gave it a few swirls while I was on phone with a client and next thing I know is even my smoothest desk gave it scrathes on the screen! They aren't deep but they are literally rotational marks on the screen that won't go away with wiping. I can't see it till there is direct light falling on them.
    palandri likes this.
  21. palandri's Avatar
    Retired Moderator

    Posts
    7,591 Posts
    Global Posts
    9,915 Global Posts
    #46  
    Quote Originally Posted by rockstarzzz View Post
    I can related to this! I kept my yellow Lumia 920 on my desk at work with screen facing the table. Accidentally gave it a few swirls while I was on phone with a client and next thing I know is even my smoothest desk gave it scrathes on the screen! They aren't deep but they are literally rotational marks on the screen that won't go away with wiping. I can't see it till there is direct light falling on them.
    How can that possible be gorilla glass if that happened to you? I don't get it.
  22. CDG
    CDG is offline
    CDG's Avatar
    Member

    Posts
    304 Posts
    Global Posts
    2,003 Global Posts
    #47  
    Quote Originally Posted by palandri View Post
    How can that possible be gorilla glass if that happened to you? I don't get it.
    I am not too convinced that Gorilla Glass does not scratch. I have a few unexplained surface scratched on my 900 which I believe had the same GG. As I mentioned in the other post. I baby all my phones so it isn't something that I did consciously wrong. Mine happened within a couple of months of owning it. ,:(

    Sent from my Lumia 820 using Board Express
    palandri likes this.
  23. #48  
    Quote Originally Posted by palandri View Post
    How can that possible be gorilla glass if that happened to you? I don't get it.
    Non entirely sure. I am about to leave work and be home in like an hour. So I will try and take a pic with my Pureview 808 with massive flash so you can see those rotational scratched surface. I was gutted that all I did was spin my phone screen down on desk and I did that to my shiny new toy! :(

    The next thing I did was text my brother who got his phone last night and told him "Ignore that youtube hammer test video I sent you this morning. It may not be entirely true. Keep your screen safe"
    palandri likes this.
  24. palandri's Avatar
    Retired Moderator

    Posts
    7,591 Posts
    Global Posts
    9,915 Global Posts
    #49  
    Quote Originally Posted by charlyee View Post
    I am not too convinced that Gorilla Glass does not scratch. I have a few unexplained surface scratched on my 900 which I believe had the same GG. As I mentioned in the other post. I baby all my phones so it isn't something that I did consciously wrong. Mine happened within a couple of months of owning it. ,:(

    Sent from my Lumia 820 using Board Express
    I agree. It should only be scratch resistant, but people are getting these mysterious scratches during careful usage. Then I think about my wife jamming her N8 and now her 808 in her purse with her keys on the screen and she hasn't had a nick or a scratch on either phone. Maybe the company making the gorilla glass for Nokia now is sending out a subpar product. That's the only thing I can think of.
  25. MikadoWu's Avatar
    Member

    Posts
    73 Posts
    #50  
    Call Nokia 888-665-4228 - _ I am willing to bet that they like to see this.
Page 2 of 5 FirstFirst 12345 LastLast

Similar Threads

  1. Lumia 920 Screen Scratches
    By Charles E Packard in forum Nokia Lumia 920
    Replies: 171
    Last Post: 09-06-2014, 08:22 AM
  2. Replies: 87
    Last Post: 03-21-2013, 06:18 AM
  3. Replies: 0
    Last Post: 11-19-2012, 07:05 AM
  4. Lumia 920, Retina screen?
    By rookoo in forum Nokia Lumia 920
    Replies: 12
    Last Post: 10-23-2012, 10:32 AM
  5. How the Lumia 920 wins and fails compared to the iPhone 5.
    By Simon Tupper in forum Upcoming & Rumored Windows Phones
    Replies: 23
    Last Post: 10-04-2012, 06:32 PM

Posting Permissions