05-19-2014 04:06 AM
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  1. rednax_de's Avatar
    Hi all,

    I received my Lumia 920 yesterday.
    I changed the settings, downloaded few apps, installed my accounts...
    Next morning I woke up and the phone is dead - black screen.

    I can't turn it on - doesnt matther which button I press if I press it long or short.
    The Lumia is plugged in for more then 30minutes so it shouldn't be a drained battery

    Any ideas?

    Thanks in advance
    11-24-2012 04:02 AM
  2. KoukiFC3S's Avatar
    Have you tried holding volume down + power for 10 seconds?
    11-24-2012 04:07 AM
  3. dtiapril's Avatar
    try holding volume down and the power button together for several seconds which performs a reset, hopefully that will wake it up. Otherwise go back to the store I guess...
    IceCrush and GShenanigan like this.
    11-24-2012 04:08 AM
  4. rednax_de's Avatar
    Thanks to both of you it's back online.

    The battery still has 66% but the time and date is now completely wrong

    Looks strange to me - I will observe it further.

    Is that error known from other users?
    11-24-2012 04:14 AM
  5. dtiapril's Avatar
    I've done one reset before and it sent my date and time all wrong aswell so I'm not sure why that happens but at least your phone is awake again :)
    11-24-2012 04:21 AM
  6. KoukiFC3S's Avatar
    When my phone freezes and reboots, my time is all messed up too.
    11-24-2012 04:52 AM
  7. rednax_de's Avatar
    Is there no setting do adjust time and date based on internet or cellular network?
    11-24-2012 05:06 AM
  8. Bbin's Avatar
    Skype installed?
    11-24-2012 05:48 AM
  9. rednax_de's Avatar
    Yes it is.
    11-24-2012 05:55 AM
  10. Bbin's Avatar
    Microsoft reps have told that Skype BETA is highly unstable at this time. Uninstall it, if you really don't need it at this time. Maybe the reboots will quit, if not, get it replaced when you can.
    11-24-2012 07:05 AM
  11. rednax_de's Avatar
    Ok thanks for the tip
    11-24-2012 07:15 AM
  12. abhishek8605's Avatar
    Hi all,I received my Lumia 920 yesterday.I changed the settings, downloaded few apps, installed my accounts...Next morning I woke up and the phone is dead - black screen.I can't turn it on - doesnt matther which button I press if I press it long or short.The Lumia is plugged in for more then 30minutes so it shouldn't be a drained batteryAny ideas?Thanks in advance
    I'm having the same problem, the phone just shuts off on its own and when I do a soft reset the date changes to 1st September. How do I stop it from doing this? I don't have Skype installed.
    11-25-2012 05:02 AM
  13. Persephone Hell's Avatar
    Same issues here. I've bought it in Italy and I live in another country (so no guarantees). Twice in Nokia technical assistance with no results. Trying to solve it by myself.
    ABSURD!!!
    12-19-2012 06:48 PM
  14. nh512's Avatar
    Eternally thankful that i found this thread. I had a massive panic when my 920 froze then turned to black screen. Sorted. And now i know what to do if it occurs again.
    12-25-2012 10:38 PM
  15. nh512's Avatar
    Hold volume button down and power button for 10 seconds. :)
    12-25-2012 10:40 PM
  16. david90531's Avatar
    Microsoft reps have told that Skype BETA is highly unstable at this time. Uninstall it, if you really don't need it at this time. Maybe the reboots will quit, if not, get it replaced when you can.
    Are you saying that Skype should be uninstalled for the better at this point? Probably will reduce some freezes, well so far I only had two freeze.
    I wonder when they're gonna update the WP8 app, the Win8 version got a bunch of updates already (though still not perfect either)
    12-25-2012 10:41 PM
  17. hallam555's Avatar
    Me too, i held all of my buttons down and date time and messages went wrong. This is poor. Thought only android had crashing issues!
    12-25-2012 10:45 PM
  18. Don Dallen's Avatar
    I have this issue too plus the lumia have rebooted three times without any warning. I have tried several things like the suggested to remove all apps not made for WP 8.0 & nothing works. There already is a major WP8 upgrade out, but only for ATT users for now. I live in Europe and Nokia have been so nice to tell us we won't get this upgrade it until sometime in February.

    I'm deeply disappointed in Nokia...one would have thought they would gone the extra mile considering this was probably their last chance for a serious comeback. Will try to return it as i cannot trust it to be there when i need it, if had not read this i wouldn't have known so many are seeing this.

    Never Nokia again.
    12-27-2012 11:40 AM
  19. striker1064's Avatar
    This has happened several times to me as well... I don't know what else to do other than keep switching the phone out until I get one that doesn't do it. Already switched out the first, on the second phone, but that one is doing the same thing so now waiting on the third one to arrive...
    12-27-2012 02:38 PM
  20. MerlotC's Avatar
    I never had any reboot issues myself but it is a known issue for some that have not gotten the new Portico update so it is most likely not a hardware problem but rather some incompatible apps.
    12-27-2012 03:05 PM
  21. Nabkawe5's Avatar
    Sir, after Portico update your phone will not have this issue (or it will be severely limited )
    the cause of this is mainly related to Wlan+bluetooth and NFC drivers which are being worked on around the clock at Microsoft .
    12-27-2012 03:37 PM
  22. Dinky89484's Avatar
    Sir, after Portico update your phone will not have this issue (or it will be severely limited )
    the cause of this is mainly related to Wlan+bluetooth and NFC drivers which are being worked on around the clock at Microsoft .
    I had the Portico update and just had a black screen phone freeze last night. None of the buttons worked and the Unit didn't power on. I had to do a soft reset by holding the volume down button and the power button for a few seconds.
    12-27-2012 04:11 PM
  23. Red87's Avatar
    After I bricked my 920 and reflashed it, its been a week and no restarts or anything; I used to get 1-2 every day, sometimes 3 or more. I am really curious what the cause is but hopefully us in the EU get the Portico update soon.
    12-27-2012 05:13 PM
  24. Don Dallen's Avatar
    I had the Portico update and just had a black screen phone freeze last night. None of the buttons worked and the Unit didn't power on. I had to do a soft reset by holding the volume down button and the power button for a few seconds.
    That was interesting and post #21 as well, hopefully MS will find the root of all this very soon....i do have both wireless/bluetooth on at all times so this is maybe why i see it a little bit more. Hopefully updates to apps are going to start arriving because too many are old and not made for WP 8.
    12-28-2012 06:17 AM
  25. John Korondy's Avatar
    I found a solution! Finally... You need the Nokia Software Updater for Retail to flash the latest available firmware to your Nokia phone. The new firmware (version 1232.5957.1308.0001) has stopped the brick mode in its tracks. There are a lot of sites advertising this software, but all that I found require registration or the downloading some additional software. You can download the working retail version 2.0.6 here -- without registration and without any additional garbage software. It will update itself to 3.0.4 (or the most current version). I have run it on Windows 8 and Windows 7, connected to my unlocked Lumia 920 (RM-821_apac_philippines_388) and it works great. Firmware updated and it hasn't shut down since!

    UPDATED 7/27/2013: I uploaded the new Nokia Software Updater version 3.0.8. Flashing new firmware has helped thousands so far. Simple, hassle-free download and detailed instructions can be found here.
    Last edited by John Korondy; 07-27-2013 at 12:46 AM. Reason: Software updated.
    Devamps likes this.
    05-05-2013 10:34 AM
30 12

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