Ok this is just some amazing luck with customer service reps or at&t is starting to care about their customer's you decide.
I am a happy owner of a red Nokia lumia 920. (only issues are battery is so-so and want a camera update)
So I get my phone(Nov 15, 2012 and then 1 week later(Nov 21) I call att customer service to order my free wireless charging plate. The rep keeps me on the phone for 1 hour and 30 minutes due to difficulties in placing the order and getting a confirmation from her manager for the order. Due to this wait time, they give me a = $25 Credit
Then 1 day later(Nov 22) I call att again just to make sure the order is on its way because the att website shows that I have no order pending. Customer service rep says he will call me on monday(Today) to let me know what the situation is. On this same day I order the Lumia 820 for my second line(Wife)
On friday(Nov 23) i find out the lumia 920 is being sold for half off and even with a $100 gift card at Walmart. I call att and the rep gives me a double activation fee credit of = $72 Credit
Then today I get the call back from the rep who made the arrangement with me on Nov 22; He says holy cow, when we spoke last is said back order on wireless charging pad negative 1 and today it said negative 2,500... He then asks what can we do for you?? I say listen, I was promised this accessory free of charge and I am a long time enterprise customer with 2 date plan lines and always on time with payments to att. I said i see it selling it online, can you reimburse me the price and ill just buy it on ebay. He says yes we can, he asks me the amount i say I see it for 60.00 wih $5 shipping. So he credits me $65.00 and tax untop for no reason it all. In the end I get a credit for = $78.75
WOW in total i received $175.75 I hope others faired aswell as I have, I just thought I should share. AT&T really surprised me with this customer service care. :excited:
I am a happy owner of a red Nokia lumia 920. (only issues are battery is so-so and want a camera update)
So I get my phone(Nov 15, 2012 and then 1 week later(Nov 21) I call att customer service to order my free wireless charging plate. The rep keeps me on the phone for 1 hour and 30 minutes due to difficulties in placing the order and getting a confirmation from her manager for the order. Due to this wait time, they give me a = $25 Credit
Then 1 day later(Nov 22) I call att again just to make sure the order is on its way because the att website shows that I have no order pending. Customer service rep says he will call me on monday(Today) to let me know what the situation is. On this same day I order the Lumia 820 for my second line(Wife)
On friday(Nov 23) i find out the lumia 920 is being sold for half off and even with a $100 gift card at Walmart. I call att and the rep gives me a double activation fee credit of = $72 Credit
Then today I get the call back from the rep who made the arrangement with me on Nov 22; He says holy cow, when we spoke last is said back order on wireless charging pad negative 1 and today it said negative 2,500... He then asks what can we do for you?? I say listen, I was promised this accessory free of charge and I am a long time enterprise customer with 2 date plan lines and always on time with payments to att. I said i see it selling it online, can you reimburse me the price and ill just buy it on ebay. He says yes we can, he asks me the amount i say I see it for 60.00 wih $5 shipping. So he credits me $65.00 and tax untop for no reason it all. In the end I get a credit for = $78.75
WOW in total i received $175.75 I hope others faired aswell as I have, I just thought I should share. AT&T really surprised me with this customer service care. :excited: