One Windows

Microsoft is building a new Windows 10 Shell for PC, Mobile and Xbox

On the Inside

Everything you need to know about the Xbox Insider Program

Beautiful compromises

Surface Studio review: you'll want one, even if you don't need one

3-in-1

Is this the Surface Phone? Microsoft awarded patents for foldable devices

Windows Central Offers

MCSE Certification bundle is just $39

Even more improvements

All the changes found in Windows 10 build 15007!

Games as a Service

What does the cancellation of Scalebound mean for future Xbox exclusives?

Windows Central Offers

Save $90 on these FRESHeBUDS Pro Magnetic Bluetooth Earbuds

Returning for 2017

We're back with an new episode of #AskDanWindows

Lifetime Subscription

VPNSecure is currently 91% off

Our favorite things

The Best of CES 2017 Awards

Infinity Edge in your hand

The XPS 13 2-in-1 is the Dell convertible we've always wanted

Project Valerie

Razer just made a laptop with three — THREE! — 17-inch 4K displays. 😱

Great design from Palo Alto

HP's CES 2017 releases are truly gorgeous PCs

Intel and Google's big day

CES 2017 Day Two: New laptops, new phones, and old ideas made new

Take five is better than ever

The updated Lenovo ThinkPad X1 packs Kaby Lake chips and zero bloatware

Everything we know about the next Xbox: Project Scorpio

UWPowered

'Game Mode' for Windows 10 will power Xbox One and Scorpio games too

Buyer's guide

Best accessories for Microsoft Surface Book

Oh, what a year!

Windows Central Best of 2016 Awards

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 18 of 18
  1. alikokce's Avatar
    Member

    Posts
    25 Posts
       #1  
    Hello,

    I have a question about backing up and restoring. I need to reset my phone because of battery issues and I know to backup stuff so I can restore them after reset. So, from Settings>BackUp> all done. But from where can I reach these backup files and how to restore them back to my phone after the reset?

    Thank you.
  2. dkp23's Avatar
    Member

    Posts
    1,494 Posts
    Global Posts
    1,529 Global Posts
    #2  
    When you reset your phone, on the part where they ask you to sign into your account linked to your phone, it will ask to restore after that.

    Also, you must sign in there if you want to restore, if you skip and think about signing in later, it will not ask you to restore. So do it there.

    FYI, your apps will redownload after the restore and some of the settings will remain intact, there are a number of settings that dont though. Make sure you backup your pictures videos through skydrive or onto your pc in addition to your music, those will not get restored.
  3. #3  
    go to settings-backup-what gets backed up? scroll to bottom of page and hit link Restore a backup to my phone
    alikokce likes this.
  4. cddigi's Avatar
    Member

    Posts
    134 Posts
    #4  
    Yep, like dkp23 said, all your apps start automatically downloading and all your text messages show back up. No photos or videos are put back on the phone, those stay on SkyDrive. When I restored from backup though, I had some programs that just had some generic app name. Those were updates to the Maps, Drive, and such. They won't download from the queue, you have to go back and update those apps manually from the Store. Also, your lock screen comes back but your home screen does not. So take screenshots of your home screen.
    alikokce likes this.
  5. alikokce's Avatar
    Member

    Posts
    25 Posts
       #5  
    ok, thanks y'all. I am in the process doing it right now... went to about>reset> waiting....
  6. alikokce's Avatar
    Member

    Posts
    25 Posts
       #6  
    ok....still looks like stuck at the cog wheels screen and I cant fix it, the reason why I have a mac. All those files I need to download under "fix bricked 920" are ".exe". Now what? :(((
  7. dkp23's Avatar
    Member

    Posts
    1,494 Posts
    Global Posts
    1,529 Global Posts
    #7  
    Quote Originally Posted by alikokce View Post
    ok....still looks like stuck at the cog wheels screen and I cant fix it, the reason why I have a mac. All those files I need to download under "fix bricked 920" are ".exe". Now what? :(((
    How long you've been on the cogs screen? should be a bit before it starts up.
  8. alikokce's Avatar
    Member

    Posts
    25 Posts
       #8  
    I waited like an hour or so and got bored with it, tried to restart the phone and now stuck on Nokia writing......Have no clue what to do... :(
  9. alikokce's Avatar
    Member

    Posts
    25 Posts
       #9  
    Quote Originally Posted by dkp23 View Post
    How long you've been on the cogs screen? should be a bit before it starts up.
    I waited like an hour or so and got bored with it, tried to restart the phone and now stuck on Nokia writing......Have no clue what to do... :(
  10. dkp23's Avatar
    Member

    Posts
    1,494 Posts
    Global Posts
    1,529 Global Posts
    #10  
    Ya an hour too long. Bricked
  11. alikokce's Avatar
    Member

    Posts
    25 Posts
       #11  
    any idea how to fix it with mac?
  12. rdubmu's Avatar
    Member

    Posts
    3,177 Posts
    Global Posts
    3,502 Global Posts
    #12  
    Quote Originally Posted by alikokce View Post
    any idea how to fix it with mac?
    I had the same problem, I took my phone to the microsoft store, they told me that my phone was bricked. YOU ARE SOL, I would exchange the phone or call nokia support.
  13. Alex_A's Avatar
    Member

    Posts
    15 Posts
    #13  
    Quote Originally Posted by alikokce View Post
    I waited like an hour or so and got bored with it, tried to restart the phone and now stuck on Nokia writing......Have no clue what to do... :(
    for me it took more than 12 hours, and so has it done for many others so its not broken until you have given it a day



    guys, when prompted to login after a hard-reset, will it restore all contacts and programs from my backup or can you choose to only download your contacts?

    i would like to restore just some programs and do it in through the live page.
  14. #14  
    Thank You.. Your suggestion was really helpful..
  15. Jonnny4's Avatar
    Member

    Posts
    104 Posts
    Global Posts
    152 Global Posts
    #15  
    Hey guys, I want to do a fresh install and restore my texts and call logs but nothing else, is this possible? If I don't restore from a previous backup is it possible to get the texts and call logs? Or would I have to delete all my apps, accounts and settings, wait for it to backup and then reset?
  16. frendz07's Avatar
    Member

    Posts
    7 Posts
    #16  
    am not able to sign in during intiall start up , and forced to " skip it"
    but latter when i sign in it doesnt ask for restoring backupp , what to do??
  17. kwambe5's Avatar
    Member

    Posts
    57 Posts
    #17  
    Time to do the brick restore process stickied at the top of the Lumia 920 forum. I have done it twice now and it works every time!
    Edit: was reading the forums on my phone and did not realize there was more to the thread and posted prematurely.
  18. robertwt7's Avatar
    Member

    Posts
    4 Posts
    #18  
    Hey guys, if i reset my phone to factory settings from about >> reset your phone, will my phone go back to amber? I'm at lumia black windowsphohe 8.1 anyway

Similar Threads

  1. Replies: 34
    Last Post: 02-07-2013, 07:44 PM
  2. Auto fwd text messages to email w/ 920
    By frageelay in forum Nokia Lumia 920
    Replies: 2
    Last Post: 11-14-2012, 09:29 PM
  3. How can I unlock my phone and back up apps??? HD7
    By tbonenga in forum Software Development and Hacking
    Replies: 1
    Last Post: 03-09-2012, 04:14 PM
  4. Backing up Mango, changing memory, restoring everything?
    By pbankey in forum HTC Arrive / 7 Pro
    Replies: 1
    Last Post: 07-27-2011, 06:50 PM
  5. restore from back up?
    By fernandez21 in forum Windows Phone 7
    Replies: 6
    Last Post: 04-28-2011, 07:46 AM

Posting Permissions