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Windows Central Podcast 37: Windows 10 Mobile is still dead

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface table meets Windows 10

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Cream o' the crop

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Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

2015 machine in 2017?

Surface 3 still holds its own in 2017

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  1. alikokce's Avatar
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       #1  
    Hello,

    I have a question about backing up and restoring. I need to reset my phone because of battery issues and I know to backup stuff so I can restore them after reset. So, from Settings>BackUp> all done. But from where can I reach these backup files and how to restore them back to my phone after the reset?

    Thank you.
  2. dkp23's Avatar
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    #2  
    When you reset your phone, on the part where they ask you to sign into your account linked to your phone, it will ask to restore after that.

    Also, you must sign in there if you want to restore, if you skip and think about signing in later, it will not ask you to restore. So do it there.

    FYI, your apps will redownload after the restore and some of the settings will remain intact, there are a number of settings that dont though. Make sure you backup your pictures videos through skydrive or onto your pc in addition to your music, those will not get restored.
  3. angelic stormtrooper's Avatar
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    #3  
    go to settings-backup-what gets backed up? scroll to bottom of page and hit link Restore a backup to my phone
    alikokce likes this.
  4. cddigi's Avatar
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    #4  
    Yep, like dkp23 said, all your apps start automatically downloading and all your text messages show back up. No photos or videos are put back on the phone, those stay on SkyDrive. When I restored from backup though, I had some programs that just had some generic app name. Those were updates to the Maps, Drive, and such. They won't download from the queue, you have to go back and update those apps manually from the Store. Also, your lock screen comes back but your home screen does not. So take screenshots of your home screen.
    alikokce likes this.
  5. alikokce's Avatar
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       #5  
    ok, thanks y'all. I am in the process doing it right now... went to about>reset> waiting....
  6. alikokce's Avatar
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       #6  
    ok....still looks like stuck at the cog wheels screen and I cant fix it, the reason why I have a mac. All those files I need to download under "fix bricked 920" are ".exe". Now what? :(((
  7. dkp23's Avatar
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    #7  
    Quote Originally Posted by alikokce View Post
    ok....still looks like stuck at the cog wheels screen and I cant fix it, the reason why I have a mac. All those files I need to download under "fix bricked 920" are ".exe". Now what? :(((
    How long you've been on the cogs screen? should be a bit before it starts up.
  8. alikokce's Avatar
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       #8  
    I waited like an hour or so and got bored with it, tried to restart the phone and now stuck on Nokia writing......Have no clue what to do... :(
  9. alikokce's Avatar
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       #9  
    Quote Originally Posted by dkp23 View Post
    How long you've been on the cogs screen? should be a bit before it starts up.
    I waited like an hour or so and got bored with it, tried to restart the phone and now stuck on Nokia writing......Have no clue what to do... :(
  10. dkp23's Avatar
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    #10  
    Ya an hour too long. Bricked
  11. alikokce's Avatar
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       #11  
    any idea how to fix it with mac?
  12. rdubmu's Avatar
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    #12  
    Quote Originally Posted by alikokce View Post
    any idea how to fix it with mac?
    I had the same problem, I took my phone to the microsoft store, they told me that my phone was bricked. YOU ARE SOL, I would exchange the phone or call nokia support.
  13. Alex_A's Avatar
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    #13  
    Quote Originally Posted by alikokce View Post
    I waited like an hour or so and got bored with it, tried to restart the phone and now stuck on Nokia writing......Have no clue what to do... :(
    for me it took more than 12 hours, and so has it done for many others so its not broken until you have given it a day



    guys, when prompted to login after a hard-reset, will it restore all contacts and programs from my backup or can you choose to only download your contacts?

    i would like to restore just some programs and do it in through the live page.
  14. DhiVakar Copernicus's Avatar
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    #14  
    Thank You.. Your suggestion was really helpful..
  15. Jonnny4's Avatar
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    #15  
    Hey guys, I want to do a fresh install and restore my texts and call logs but nothing else, is this possible? If I don't restore from a previous backup is it possible to get the texts and call logs? Or would I have to delete all my apps, accounts and settings, wait for it to backup and then reset?
  16. frendz07's Avatar
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    #16  
    am not able to sign in during intiall start up , and forced to " skip it"
    but latter when i sign in it doesnt ask for restoring backupp , what to do??
  17. kwambe5's Avatar
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    #17  
    Time to do the brick restore process stickied at the top of the Lumia 920 forum. I have done it twice now and it works every time!
    Edit: was reading the forums on my phone and did not realize there was more to the thread and posted prematurely.
  18. robertwt7's Avatar
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    #18  
    Hey guys, if i reset my phone to factory settings from about >> reset your phone, will my phone go back to amber? I'm at lumia black windowsphohe 8.1 anyway

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