11-28-2012, 09:50 AM #1
- 35 Posts
I just got off the phone with a rep from AT&T regarding a lost order fiasco with the wireless charging plate I was supposed to receive from AT&T. I thought it interesting, however, that he mentioned to me that they received an email from corporate this morning saying that Nokia is no longer allowing them to even order certain colors of the Lumia 920 because they're so far backordered.
How messed up is that? The rep made it sound like only certain colors were affected (he couldn't remember exactly which ones), but this has to be something of a worst-case scenario for Nokia. I suppose it would be worse if their phones just didn't sell, but to tell someone coming into the store that they can't even get on a wait list for a shiny new phone that you have on display seems to me to be the ultimate failure of marketing and production. I'd shudder to think as a Nokia executive how many potential customer they're missing out on because of this - again, not because those people are impatient (to an extent), but because they have no other choice!
Glad I snagged my Lumia before people realized how awesome they are
- 11-28-2012, 09:56 AM #2
Better for Nokia than having more stock than they can move. They gambled with supply levels and took the better option as a struggling company. Having moderate inventory and selling out because people love the product is WAY better than having huge inventory and selling little of it because people don't want your product. This will be temporary and likely never happen again.
- 11-28-2012, 10:22 AM #5
Are you purposely distorting the subject of this posting? Your making it sound like they cannot order any 920's at all. With having so many colors they have no choice but to manage their inventory levels very closely. Every device they do not sell directly affects their bottom line.
****, if you think you can do a better job than the executives you are bad-mouthing then submit a resume...
- 11-28-2012, 10:28 AM #7
Makes me double sad that they discontinued the local factory this fall. I lost both a job and now I'm made to wait for my new phone for weeks for that sole reason.
EDIT: To further explain, the factory where Nokia's mobile phone business started back in the day is located a few hundred meters from my home. It was discontinued like a few months back, and this is probably the biggest reason for lack of supply at the moment. The factory here used to supply just about all flagships to Europe (which still is a bigger market than the USA). Now the factory in Beijing that used to supply Asia and USA also has to supply for Europe.
- 11-28-2012, 11:10 AM #8
When I bought my white 920 (which was the only 920 left at the store I went to) the rep who helped me said they can't keep the 920 in stock, and they get frequently restocked. There is ACTUAL demand for the 920, not just bullsh*t hype, but actual demand. The rep told me she'd actually been selling more 920s than iPhone 5s in the past couple of weeks and people are coming into the AT&T store SPECIFICALLY to look at and use the 920 and 8X.
- 11-28-2012, 11:49 AM #11
- 11-28-2012, 12:01 PM #12
I cannot even order the Cyan, Yellow, or Black on AT&T's Premier side of the website. :(
I have my black 920, but my wife is eligible for an upgrade, and I'm trying to order the cyan 920. I wouldn't even mind if a takes a few weeks to ship, but at least let me order the phone!
- 11-28-2012, 12:18 PM #13
11-28-2012, 12:31 PM #14
- 244 Posts
My local stores have been out of stock on all of the 920's for a week or more, and today the black, white, and red show in stock at most of my local stores (the red having the lowest availability). So some phones are finally making it to my stores. My closest store showed limited stock late last night and in stock today, meaning they must have gotten more than one shipment recently.
11-28-2012, 12:46 PM #15
- 307 Posts
Yeah I am still waiting to get mine.. I know my local stores have been out of all the phones for the past week and a half.. I did go in to play with the 920s.. they had a black and white one on display in the windows section.. and oddly enough a red one on display in the android section..
I have been wanting a red one and im just waiting for the supply to come in!
11-28-2012, 01:08 PM #16
- 244 Posts
11-28-2012, 01:12 PM #17
- 4,491 Posts
I think this has more behind it than just being backordered. I bet that customers can't order some of these phones, but AT&T is still able to order.
Nokia has been receiving a lot of feedback regarding how poorly AT&T is handling the backorder process. This ends up reflecting badly on Nokia.
I wouldn't be surprised if Nokia said, "Get your backorder system together. Until then, don't promise people the phones. You can let them buy it when you have supply."
- 11-28-2012, 01:17 PM #18
- 11-28-2012, 04:39 PM #19
Every time a new iPhone comes out, the same thing happens. Most of the time (especially during their exclusivity period) AT&T is blamed for it. If what's happened with Apple comes true in even a fraction of a percent with Nokia, I can't see how this is anything but a good thing for Nokia and Windows Phone.
- 11-28-2012, 07:39 PM #21
Eventually I was told that they were not even being allowed to order Yellow or Cyan.
Eventually ended up driving across town to get one of only two Red Lumia's in stock.
- 11-28-2012, 08:59 PM #23
11-28-2012, 10:46 PM #24
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