| | 11-29-2012, 03:20 PM #5
Sent the following to Steve Ballmer. Don't care if it goes into the trash. I feel better.
I am a Microsoft believer. I have an xbox 360, recently purchased an Ideapad Yoga with Windows 8, and have upgraded 2 home PCs to the latest version of Windows. I bought a generation 1 Windows Phone device and was super excited to replace it with a Lumia 920.
I am also a software developer. I work solely with the Microsoft stack, and have been programming in C# for over 7 years. We're on the same team.
I am disappointed, though. I bought the 920 contract-free full price to use on another cellular provider. I bought it over lunch, wanting to show it off to my coworkers. At the time, I did not have a SIM card to insert into the device.
I powered it on, and was told that it didn't recognize a SIM card. That's ok, the first-time setup gracefully recovered and let me continue through setup without a SIM card.
I connected to a wifi network and attempted to link the phone with my Microsoft account. I received an 0x80048264 error. Figuring I had mistyped my password, I tried again. Same error. Tried restarting the phone, reconnected to wifi, same error.
Launched Bing (yes, I use Bing, too!) and searched for the error number. Found a few people that also had the issue. Some said once they did a factory reset, it worked. So I tried that. Still no luck. Researched some more, asked some people on a messageboard, and they, too, get the error when they attempt to setup a new phone without a SIM in.
This is a problem. Step 1, the moment where I should be falling in love with my phone, I'm frustrated. Yes, I'm a minority, because most people will start up with a SIM in the phone. But, if you allow me to continue without a SIM, why haven't you tested that this actually works?
I want Microsoft to succeed. But you and I both know it's the little things that "delight" people. WP8 is a great platform. You and the company have done a great job of making a pocket-sized PC. But you can't forget the little stuff.
Hoping for a bright future,