- 12-20-2012, 10:41 AM #101
- 12-20-2012, 10:48 AM #102
To Update: @NokiaCareUS wanted me to email them regarding my issues including my phone information.
I have sent that email pointing them back to the thread here and also outlined my two other issues (Although smaller) About the FFC Dust and the Top Glass issue. Just waiting for a response now.
12-20-2012, 11:16 AM #104
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I had a lock-up again last night, despite doing exactly what I have done when I have not had any lock-ups. Being in the UK, I have not had the updated firmware, but obviously that does not seem to have fixed the problem anyway.
- 12-20-2012, 01:15 PM #106
I'm not sure if the email supplied was a personal box or a support email box. I would recommend contacting them via twitter (@NokiaCareUS) and speaking with them their fist. I have pointed them to this thread but would hate to flood someone's box with emails. I will update frequently though from what I hear.
So far I am still waiting on a reply.
- 12-20-2012, 02:28 PM #108
Just heard back from Nokia. They are going to send me a New 920 and Charging plate and I will send them mine back once the new one arrives. I urge anyone still having this issue to contact Nokia Care on Twitter or Facebook (@NokiaCareUS) and let them know that even after the update the problems are still happening!
I will keep everyone updated once the new one arrives.
- 12-24-2012, 12:11 PM #112
Just a quick update.
The replacement phone and charger showed up. Got my sim swapped out and restored to the new phone. Was doing a reset on the old one to box it back up but sadly its locked up (spinning gears) goingto try and fix it so I can at least shut the phone.
Ill try the charger for the next few days and see how things go. But one thing I did notice is there is no gap at the top between the glass and trim like my old one has so im assuming this one has been fixed where it wont get dust in the FFC.
- 12-25-2012, 09:47 AM #114
This isn't a problem caused by Nokia , this is a problem caused by Bluetooth and Wireless drivers if you want to use your wireless charger
first upgrade to Portico
if some reason you can't do this , disable Send+tap , Bluetooth and wireless lan and it'll not die.
- 12-25-2012, 09:55 AM #115
- 12-25-2012, 11:54 AM #118
- 12-25-2012, 12:01 PM #119
I had this problem pre portico , and I still had it after it , but disabling Wlan + Bluetooth while wireless charging worked for me
Again I must note that I didn't get it OTA , I installed it clean via USB ... which might have helped me too.
The problem is indeed related to software particularly the drivers I mentioned
- 12-25-2012, 02:49 PM #120
Any fix for this. My stepmoms phone died after wireless charge. Tried to do a soft reset and a blue screen pops up. Will a hard reset fix this? Not sure if she got the update.
- 12-26-2012, 07:51 AM #121
Another quick update.
So far so good on the replacement model. Got a couple days of wireless charging now with no lock ups. First night was Wifi Only setup, Last night was Wifi and Bluetooth on (My main scenario) and it made it through fine.
I'm going to be packing up the old phone to send out but I've been charging it even after doing a factory reset and it still locks up and that's with nothing installed but factory stuff.
I'm going to pair my BT Headphones today so that will be two items paired (Car,Headset) and keep testing. Hopefully the replacement phone will resolve the issue.
On a Side note. The replacement phone does not have that rectangle shaped piece on the screen at the top and the seems around the glass/body seem much tighter and so far I have not seen any dust getting into the FFC.
12-29-2012, 12:25 PM #122
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Related but a little different: Have had my 920 for two days and don't have a wireless plate. My phone exhibits the same shutdown behavior when charging overnight on the wired charger that came with the phone. Love this phone, but this is very irritating.
12-30-2012, 01:05 PM #123
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Ya. I have had mine since launch and I am done trouble shooting it. I just gave Nokia a contact asking to see if they feel it something that will be fixed by a software patch or is this a hardware failure effecting all batches thus far (so it seems).
I kindly asked them not to give me any run around or broad outsourced response. I want to know if this is going to be fixed of if I just lost on an investment.
I don't want to have to swap it out....regardless if its for the same phone or for another. The stress involved is irritating as ****. If only MS could have made it easier to backup EVERYTHING on the phone and not just parts of things it wouldn't be so annoying to upgrade or change devices.
Will see what they say but I'm about 90% sure they will give me some broad bs excuse anyways. Most companies do :/
- 12-31-2012, 07:34 AM #124
The backup feature works great on the phone.
I swapped devices last week and the new phone restored everything but my home screen. It even re-downloaded all my apps no problem. The switch out was effortless
To update those following the replacement phone has not locked up since I received it. I don't believe this is a software issue anymore. I got a new phone and new plate and this phone is loads better than the original in terms of build quality and stability. Battery life on this one is crazy running around 2 days with moderate use. I stream BT music a lot during the day in the car and work and this new one has been fantastic.
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