- 01-11-2013, 05:17 AM #54
I have experienced this same problem of my Lumia 920 switching off on it's own and needing soft reset to restart.. My observation is that it was happening only after recharging the battery. Switching off the phone and switching it back on after recharge seem to have solved my problem.
- 01-12-2013, 02:34 PM #57
Worst phone I ever had.
Hey people, do not try to understand why it turns off, you are simply not lucky enough - Nokla just gave you a piece of sh@t.
The greatest thing turns me crazy is that Nokla does not even recognize the existense of a problem.
Hey all, it is time to switch OFF from it.
Shure admins will delete this post.
- 01-24-2013, 11:17 AM #59
If this handset does the same thing I am really starting to think I am going to have to purchase additional wireless charging stations as all of my lockups have been while charging using the wall charger...
- 01-27-2013, 02:05 PM #60
After the install of Portico update I start experiencing unexpected shutdown more or less twice a day. It is very annoying because I have to setup date and time every time. Moreover I can not rely that the phone works when it should be. I can not return anywhere - that's why it is mine forever :-( I don't know what to do. I really like the phone but such behavior is totally a mess. I re install (reset phone from OS) it today but it happened again. Please, give me any ideas what to do ... should I uninstall all applications and to see what will happen or turn off location service (which is really unpleasant because a lot of applications and etc. are using this functionality) or what ...
Please, help me. If I can not solve the issue I will buy a new phone and will never return to windows and nokia again.
- 01-28-2013, 12:47 AM #62
- 01-30-2013, 12:17 AM #65
Following me previous posts I made several experiments in order to find what is the reason for unexpected shut down of my phone. I have to assure you that definitely it is a matter of location service. I tried different options e.g. re installing (Reset from Settings menu), changing charger, investigate battery issue and etc. The only option which solves the problem is to switch off the Location services and Find my Phone from Settings > Location & Find my Phone.
My personal opinion is that there is an issue between some applications using Location service and the phone itself. I will continue investigate which application(s) are making the trouble with Location service but it seems that this is the problem for sure. Therefore the previous post is pointing out about Nokia City Lens - it using Location service as well.
If someone find the same solution useful please, let me know.
Keep in touch.
01-30-2013, 09:44 AM #66
- 7 Posts
My 920 has been consistently turning itself off by itself at night while charging wirelessly. It happened occasionally before the Portico update, but has certainly gotten worse since the update. I don't know if it has anything to do with it, but when I turn the phone back on (using the two-finger salute), the time says 12:47am and my Weather Flow application thinks I'm in Glen Echo, USA. These usually update within a minute of turning on. I will try turning off the location services at night to see if that helps.
Very frustrating, especially since I like to use the phone as an alarm clock.
- 01-31-2013, 12:35 AM #69
02-03-2013, 07:56 AM #70
- 2 Posts
Same issue. I got it replaced on 12/14 hated to reinstalling all the apps and resetting up home screen. I got new 920 and it started doing same thing at least once per day. I just decided to live with it but then it started shutting down 4 or 5 times a day. If I did not interact with my phone for more than 30 min I would have to do soft reset. Now I'm getting my third 920. I'm starting to really miss my Iphone, it was extremely reliable. And if I had to hard reset for any reason iCloud would restore it just the way it was no hours of reinstalling and organizing apps. this is a pain in the you know what.........a simple internet search shows tons of lumia 920 owners around the world having similar issue why has Nokia or Microsoft not said anything?
- 02-03-2013, 08:03 AM #71
I had this same issue with my 1st Lumia 920, I took it back just before I had it 28 days. The replacement 920 I have has not had any issues, I'm using all the same apps that I used on my old phone, not once has this phone crashed needing a reset.
I'm posting here as I kept an eye on this forum when I was having the issue. Mine was turning off needing a reboot 3 to 5 times a day, I was waiting for a fix but I wish I returned it sooner.
Not having to set the time and date every morning, afternoon and evening is great. So if your still getting this issue, push for a replacement handset!
I've fallen back in love with my 920.
I hope this helps
02-05-2013, 11:36 PM #75
- 258 Posts
I sent my phone to Nokia repair center and they said it didn't have anything and that they couldn't recreate the problem.They said all the tests they did to the phone came fine and that device is OK. After two days after getting it back it did the same thing. I put my phone on test mode through Nokia Care Suite and ran all the tests and indeed every test comes OK. Really don't know what could be the problem. I'm just getting use to it cause it is not that bad in my phone. It just goes off when i don't use it for a while(5 to 6 hours) or when i leave it on the charger. I also have the wireless charger and i have tried to use it with no apps for a few days and it still doing it. I have tried everything. Hard reset and use it with no apps, soft reset, background task off, wi fi off, different chargers; i mean everything and it still goes off whenever it wants. I have to soft reset to power back on every time it goes off.
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