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  1. Lumia920User's Avatar
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       #1  
    Its been a quiet sometime the Nokia Lumia 920 has been released in USA by AT&T as month-to-month contract.I am seeing a lot of people are using ST or NET10 as their service provider for the time being and desperately trying to unlock their Lumia. Also to mention that AT&T promised that they will unlock the phone if bought as month-to-month.Here is transcript of the chat history

    Michael F.: I'm happy to help you.
    Axxxxxx: If I cancel the plan after getting the no-contract phone will AT&T unlock it?
    Michael F.: No-contract is not quite the same thing as unlocked. AT&t doesn't cell unlocked cell phones. However, if you purchase a phone at the no-commitment price, it is possible to call Customer Care and request an unlock.
    Axxxxxx: yes since I am not long in USA
    Axxxxxx: and have to go back to home country and I travel a lot to other different countries
    Axxxxxx: I was also wondering whether AT&T unlocks it
    Michael F.: As I mentioned, if you purchase a phone at the no-commitment price, it is possible to call Customer Care and request an unlock.
    Axxxxxx: ok

    As mentioned above I requested an unlock code after I received the phone on 26th Nov and they said it will be available not earlier than 4th Dec.Its not required to mention that I have not got the unlock code today.

    I was wondering how many people who have tried to unlock their phone through AT&T or any third party have been successful.

    Lets use this thread to inform each other's success or ding story for Nokia Lumia 920 unlock exclusively for USA.(or that matter AT&T as that is the only carrier now).Lets inform each other about third party story also.

    No discussion please only the details of the unlock story.
    Last edited by palandri; 12-05-2012 at 06:41 AM.
  2. erzhik's Avatar
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    #2  
    AT&T Lumia 920s are not unlockable.. It's plain and simple as that. Just because they promise they will unlock, doesn't mean the rep knew what he was talking about. Usually, yes if you purchase phone at full price from AT&T, they will unlock it. But with Lumia 920 being exclusive to AT&T for 6 months, no matter what they say and no matter how many cases they open, at the end of the day they will NOT unlock it. Same happened to 900. They promised full price 900s would be unlocked if requested, not a single one was unlocked for the first 6 months. I know because I tried many times. All AT&T reps combined know less about 920 than an average user on WPCentral.
  3. DarrenSproat's Avatar
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    #3  
    I've had my L920 for three weeks. Purchased it full price from Rogers and I requested an unlock code from customer care same day I picked up the phone. An hour after picking it up I was activated on my preferred carrier network and all has been just fine. Now, if only I could change this stupid Rogers splash screen...
  4. #4  
    It is possible to unlock Lumia 920 but they cannot unlock before Feb 1st 2013 i.e. 90 days from the contract began. I escalated the issue and spoke to their customer service manager today and this was the reply...
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  5. sambrown310's Avatar
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    #5  
    from what i was made to understand there is a 6 month time frame but it all depends on how the phone was purchased and which methods are used.I bought my nokia lumia 920 from ebay and i got my unlock code from htpp://gsmfast.net how i heard about them was from googling i tried them they took paypal and i was ok from there.
  6. Huime's Avatar
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    #6  
    GSM fast is asking for $75, absolutely a rob.
  7. alvinvmateo74's Avatar
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    #7  
    Does anybody know if GSM fast unlock service worked? Anyone successful with an unlock service. a $75 charge may be worth it in the longrun since at&t is robbing me with their service if I can get a cheaper option with Tmobile.

    I tried cell unlockshack.com they couldn't do it.

    I also tried cellunlocker.net no bueno either...
  8. prashantghabak's Avatar
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    #8  
    Hi posted a query to cellunlock.net. I got the following reply. I don't have a Lumia 920 but I am planning to buy one from US. But since I live in India I can't use it if it is not unlocked.
    Did someone try this site?



    Hi
    Yes we can unlock your phone

    Best Regards,
    CellUnlock.net Team
    Unlock Blackberry | Unlock iPhone | Unlock Samsung HTC |CellUnlock.net
    Toll Free: 1(877)356-4003
    Worldwide: 1(786)377-5225

    Please keep all prior transmissions on the same e-mail when you reply.

    From: #################################
    Sent: Tuesday, January 01, 2013 3:29 AM
    To: CellUnlock.net
    Subject: Contact Form Submission

    Name
    Prashant Ghabak
    Subject
    Can you unlock this model
    Message
    I wanted to know if u can unlock Nokia Lumia 920 on At&T. Have you done it for some people?
    Verification_Code
    HpcT
    submit
    Send
  9. Huime's Avatar
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    #9  
    afaik, they keep taking orders for US att 920 but offers no code to anyone.
  10. gortyargen's Avatar
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    #10  
    Just to confirm what everyone already knows.... Called AT&T today asking about an unlock. Guy took the IMEI code then told me that the phone wasn't eligible for an unlock until May. I've read where some people say they managed to get a code off AT&T. Don't know how they managed it.. Guy I spoke to was pretty definite that they wouldn't unlock it.
  11. devil.insulted's Avatar
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    #11  
    Quote Originally Posted by gortyargen View Post
    Just to confirm what everyone already knows.... Called AT&T today asking about an unlock. Guy took the IMEI code then told me that the phone wasn't eligible for an unlock until May. I've read where some people say they managed to get a code off AT&T. Don't know how they managed it.. Guy I spoke to was pretty definite that they wouldn't unlock it.
    Similar Experience with official date as 19th May
  12. kaybal1's Avatar
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    #12  
    I got a response back from AT&T with the unlock code which I tried and doesn't work.

    Below was the email I got from them:

    THIS IS AN AUTOMATED EMAIL PLEASE DO NOT REPLY BACK TO "OKCQSubsidyUnlock" AS ALL MESSAGES SENT TO THIS EMAIL ADDRESS ARE AUTOMATICALLY DELETED WITHOUT BEING READ. PLEASE CONTACT CUSTOMER SERVICE 1-800-331-0500 FOR ADDITIONAL ASSISTANCE.


    BEFORE ATTEMPTING TO USE THE UNLOCK CODE BELOW PLEASE VERIFY THE FIRST 15 DIGITS OF YOUR IMEI BY TYPING *#06# ON YOUR PHONE’S KEYPAD. THE UNLOCK CODE IS SPECIFIC TO THE IMEI. IF YOUR IMEI DOES NOT MATCH THE IMEI BELOW PLEASE CONTACT CUSTOMER SERVICE, DO NOT USE THIS CODE AS IT COULD PERMANENTLY LOCK YOUR HANDSET.

    EMAIL: b**********.com
    CASE: CM2012120*_********
    MOBILE: 4*********
    MANUFACTURER: Nokia
    MODEL: Lumia 920
    IMEI: 3536800********
    UNLOCK CODE: 63171642351796500000


    NOTE:

    The customer only has five (5) tries to unlock the phone.
    If this process is unsuccessful five times in a row, the phone will be permanently locked to the AT&T network.



    INSTRUCTIONS:
    *Switch the phone off
    *Insert not valid SIM Card into the phone
    *Switch the phone on and enter SIM card PIN code if requested
    *Wait for the SIM unlock UI to open
    *Type in the SIM unlock code (20 digits) and press “enter”
  13. o1legacygt's Avatar
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    #13  
    Interesting, have you had contact with ATT since not being able to use the unlock code?

    Quote Originally Posted by kaybal1 View Post
    I got a response back from AT&T with the unlock code which I tried and doesn't work.

    Below was the email I got from them:

    THIS IS AN AUTOMATED EMAIL PLEASE DO NOT REPLY BACK TO "OKCQSubsidyUnlock" AS ALL MESSAGES SENT TO THIS EMAIL ADDRESS ARE AUTOMATICALLY DELETED WITHOUT BEING READ. PLEASE CONTACT CUSTOMER SERVICE 1-800-331-0500 FOR ADDITIONAL ASSISTANCE.


    BEFORE ATTEMPTING TO USE THE UNLOCK CODE BELOW PLEASE VERIFY THE FIRST 15 DIGITS OF YOUR IMEI BY TYPING *#06# ON YOUR PHONE’S KEYPAD. THE UNLOCK CODE IS SPECIFIC TO THE IMEI. IF YOUR IMEI DOES NOT MATCH THE IMEI BELOW PLEASE CONTACT CUSTOMER SERVICE, DO NOT USE THIS CODE AS IT COULD PERMANENTLY LOCK YOUR HANDSET.

    EMAIL: b**********.com
    CASE: CM2012120*_********
    MOBILE: 4*********
    MANUFACTURER: Nokia
    MODEL: Lumia 920
    IMEI: 3536800********
    UNLOCK CODE: 63171642351796500000


    NOTE:

    The customer only has five (5) tries to unlock the phone.
    If this process is unsuccessful five times in a row, the phone will be permanently locked to the AT&T network.



    INSTRUCTIONS:
    *Switch the phone off
    *Insert not valid SIM Card into the phone
    *Switch the phone on and enter SIM card PIN code if requested
    *Wait for the SIM unlock UI to open
    *Type in the SIM unlock code (20 digits) and press “enter”
  14. prashantghabak's Avatar
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    #14  
    So when you asked for the unlock code they gave it to you directly? You are one of the rare ones who actually got the unlock code from AT&T. Keep us posted if u r able to unlock it.

    Quote Originally Posted by kaybal1 View Post
    I got a response back from AT&T with the unlock code which I tried and doesn't work.

    Below was the email I got from them:

    THIS IS AN AUTOMATED EMAIL PLEASE DO NOT REPLY BACK TO "OKCQSubsidyUnlock" AS ALL MESSAGES SENT TO THIS EMAIL ADDRESS ARE AUTOMATICALLY DELETED WITHOUT BEING READ. PLEASE CONTACT CUSTOMER SERVICE 1-800-331-0500 FOR ADDITIONAL ASSISTANCE.


    BEFORE ATTEMPTING TO USE THE UNLOCK CODE BELOW PLEASE VERIFY THE FIRST 15 DIGITS OF YOUR IMEI BY TYPING *#06# ON YOUR PHONE’S KEYPAD. THE UNLOCK CODE IS SPECIFIC TO THE IMEI. IF YOUR IMEI DOES NOT MATCH THE IMEI BELOW PLEASE CONTACT CUSTOMER SERVICE, DO NOT USE THIS CODE AS IT COULD PERMANENTLY LOCK YOUR HANDSET.

    EMAIL: b**********.com
    CASE: CM2012120*_********
    MOBILE: 4*********
    MANUFACTURER: Nokia
    MODEL: Lumia 920
    IMEI: 3536800********
    UNLOCK CODE: 63171642351796500000


    NOTE:

    The customer only has five (5) tries to unlock the phone.
    If this process is unsuccessful five times in a row, the phone will be permanently locked to the AT&T network.



    INSTRUCTIONS:
    *Switch the phone off
    *Insert not valid SIM Card into the phone
    *Switch the phone on and enter SIM card PIN code if requested
    *Wait for the SIM unlock UI to open
    *Type in the SIM unlock code (20 digits) and press “enter”
  15. deenlal's Avatar
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    #15  
    Any one here to help me out...

    Bought Lumia 920 cyan from Best buy - off contract for 650$.... they said its unlocked phone only and later on after delivery it is a locked phone to At&t...

    we tried to contact both At&t and best buy customer care... but no response till now.... anyone in this forum can help me in this regard...

    Now phone is with me in India....

    Awaiting your response friends....
  16. S_C_B's Avatar
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    #16  
    Why would you buy the phone from Best Buy for $650, when you could buy it from AT&T for $449?
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  17. dkp23's Avatar
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    #17  
    Will have to wait till April and may. Att doesn't unlock exclusive phones
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  18. prashantghabak's Avatar
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    #18  
    Quote Originally Posted by deenlal View Post
    Any one here to help me out...

    Bought Lumia 920 cyan from Best buy - off contract for 650$.... they said its unlocked phone only and later on after delivery it is a locked phone to At&t...

    we tried to contact both At&t and best buy customer care... but no response till now.... anyone in this forum can help me in this regard...

    Now phone is with me in India....

    Awaiting your response friends....
    Where in India do you live. I called a few mobile unlocking stores and they said that they can unlock Nokia Lumia 920 with At&T as carrier. They said that they had done it successfully for some mobiles. But since bestbuy claimed that it is unlocked you should take up the issue with them. charging 200$ more for the same phone is cheating.
  19. Abhishek M's Avatar
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    #19  
    Quote Originally Posted by prashantghabak View Post
    Where in India do you live. I called a few mobile unlocking stores and they said that they can unlock Nokia Lumia 920 with At&T as carrier. They said that they had done it successfully for some mobiles.
    has any ATT NL 920 actually been unlocked in India?
    Sure there are many sites claiming that, but are you entirely sure about being done ?
    deenlal likes this.
  20. devil.insulted's Avatar
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    #20  
    Prashant I am in Bangalore, do you know some store in Bangalore who can unlock Lumia 920.
  21. prashantghabak's Avatar
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    #21  
    @Abhishek & @Devil Inside :: To be honest. I have been looking for this solution since past 20 days since I am about to order one from US. So I called few stores in Mumbai who provide unlocking services. One of the stores replied by saying that they tried doing that around December end but they could not unlock it. Few days back I called another store in Mumbai and he replied that they had unlocked Lumia 920 for At&T. They charge Rs 2500. And I asked him whether he can unlock mine, he said he can. But I am not sure whether to trust him. But anyway I have decided to order one. My phone won't be in India till 5th Feb. So I am guessing that even if this guy can't someone else will be able to find the solution for this. Considering this phone has launched at Rs 38000 in India I think ordering it for $450 makes sense. In the worst case scenario I will have to wait for a couple of months.

    @Abhishek M: I didn't check site I actually called a few stores. I would recommend you to search mobile unlocking stores in Bangalore and personally call them. Contacting physical stores would be better since they will tell you immediately whether they can unlock it and you wouldn't have to wait for weeks for refund. From what I know all these people access the same central server so if one can everyone else can.

    @Devil Inside: Can u access other functions of the phone without sim i.e Wi-fi, Camera, etc?
  22. devil.insulted's Avatar
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    #22  
    Quote Originally Posted by prashantghabak View Post
    @Abhishek & @Devil Inside :: To be honest. I have been looking for this solution since past 20 days since I am about to order one from US. So I called few stores in Mumbai who provide unlocking services. One of the stores replied by saying that they tried doing that around December end but they could not unlock it. Few days back I called another store in Mumbai and he replied that they had unlocked Lumia 920 for At&T. They charge Rs 2500. And I asked him whether he can unlock mine, he said he can. But I am not sure whether to trust him. But anyway I have decided to order one. My phone won't be in India till 5th Feb. So I am guessing that even if this guy can't someone else will be able to find the solution for this. Considering this phone has launched at Rs 38000 in India I think ordering it for $450 makes sense. In the worst case scenario I will have to wait for a couple of months.

    @Abhishek M: I didn't check site I actually called a few stores. I would recommend you to search mobile unlocking stores in Bangalore and personally call them. Contacting physical stores would be better since they will tell you immediately whether they can unlock it and you wouldn't have to wait for weeks for refund. From what I know all these people access the same central server so if one can everyone else can.

    @Devil Inside: Can u access other functions of the phone without sim i.e Wi-fi, Camera, etc?
    Hi Prashant,

    I can use the phone functions on WIFI very well.
    But would like to inform you about 1 thing $449 is the price for phone on top of that every state has state tax and you will have to consider that as well.
    I bought mine from Texas and the phone cost me $490.
    So Definitely it still cheaper than India but few states have more tax than what i paid in Texas.
    The phone is very good also remember to order the cover for the back, I would recommend something like this which I bought from eBay for my phone, the camera lens is prone to damage.

    NOKIA LUMIA 920 hard rubberized back carry case cover black | eBay

    BTW i bought it for Rs. 380 and now they are selling it Rs. 100 more.
  23. prashantghabak's Avatar
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    #23  
    Quote Originally Posted by devil.insulted View Post
    Hi Prashant,

    I can use the phone functions on WIFI very well.
    But would like to inform you about 1 thing $449 is the price for phone on top of that every state has state tax and you will have to consider that as well.
    I bought mine from Texas and the phone cost me $490.
    So Definitely it still cheaper than India but few states have more tax than what i paid in Texas.
    The phone is very good also remember to order the cover for the back, I would recommend something like this which I bought from eBay for my phone, the camera lens is prone to damage.

    NOKIA LUMIA 920 hard rubberized back carry case cover black | eBay

    BTW i bought it for Rs. 380 and now they are selling it Rs. 100 more.
    I heard that Lumia 920 does not need a case. Is is necessary to buy the case. I am also getting it for around $490. I wanted to know whether you have to pay the first month bill or you can cancel the connection immediately after buying since while buying you have to select a plan. If you have to pay the first month bill the cost increases further.

    And about unlocking : I called another store in Mumbai. I spoke with the technician who unlocks phone. He said that he unlocked a Lumia 920 At&t last week. I asked him twice to confirm it . He said that it is possible but it might take 15 days. I asked him the reason for that and he said that the server from where they get the code are not always up. I guess that might be the reason why it takes so long for cellunlock to get the codes. They are asking Rs 3900 to unlock which is expensive. The store is mobileassist. You can call them at 9867244555. Also let us know if u are able to get unlock code from Cellunlock.net.
    deenlal likes this.
  24. venkatraju88's Avatar
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    #24  
    Hello all Please let me know if any one unlocked Lumia 920 at&t, I bought the phone since it released in US, I ordered through cellunlock till now they didnt provide me code,, I am in bangalore, if anyone knows any unlocking shops in bangalore please let me know...
  25. ttsoldier's Avatar
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    #25  
    Quote Originally Posted by venkatraju88 View Post
    Hello all Please let me know if any one unlocked Lumia 920 at&t, I bought the phone since it released in US, I ordered through cellunlock till now they didnt provide me code,, I am in bangalore, if anyone knows any unlocking shops in bangalore please let me know...
    No. The AT&T Lumia cannot be unlocked as yet.

    You need to wait till the exclusivity is over.
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