1. glenada's Avatar
    Hey everyone,

    I changed the screen lock code on my 920 and I can't remember it. How can I resolve this? Do I have to do a hard reset? Please help. Thanks in advance.
    12-06-2012 06:20 PM
  2. erzhik's Avatar
    Unfortunately, if you can't remember it at all..you would have to do a hard reset. There is no other way around it.
    JConn_Lefty likes this.
    12-06-2012 06:28 PM
  3. rdubmu's Avatar
    Hey everyone,

    I changed the screen lock code on my 920 and I can't remember it. How can I resolve this? Do I have to do a hard reset? Please help. Thanks in advance.

    Log into your windows live account at www.windowsphone.com and you can change your lock code there.

    EDIT: I could not find this. :(
    Sent from my Windows 8 device using Board Express
    12-06-2012 06:30 PM
  4. JConn_Lefty's Avatar
    Unfortunately, if you can't remember it at all..you would have to do a hard reset. There is no other way around it.
    wait, so if somebody steals my phone, all they have to do is a hard reset and the phone will unlock and go back to factory settings?
    12-06-2012 06:36 PM
  5. erzhik's Avatar
    wait, so if somebody steals my phone, all they have to do is a hard reset and the phone will unlock and go back to factory settings?
    Yes, unless you can find it before that.
    12-06-2012 06:47 PM
  6. JConn_Lefty's Avatar
    Yes, unless you can find it before that.
    i did not know this. thanks for the info. kind of defeats the purpose of locking your phone... i guess it's better than nothing.
    12-06-2012 06:56 PM
  7. Reflexx's Avatar
    i did not know this. thanks for the info. kind of defeats the purpose of locking your phone... i guess it's better than nothing.
    The lock is to protect your data. If they do a hard reset, your data is gone.
    pjs37 and xandros9 like this.
    12-06-2012 07:19 PM
  8. JConn_Lefty's Avatar
    The lock is to protect your data. If they do a hard reset, your data is gone.
    true, hence it's better than nothing.
    but wouldn't you agree that the purpose of locking your phone should be so that IF the 920 ever fell in to the wrong hands, it'll basically become a nice paperweight for them and nothing more?

    BUT, it's better than nothing...
    12-06-2012 08:16 PM
  9. tampacoder's Avatar
    The lock is to protect your data. If they do a hard reset, your data is gone.
    Who stores data on their phone anyways. All my contacts, pics and documents are in the cloud (Google, Skydrive). I could do a hard reset on my phone like everyday and it won't matter. The only pain would be my apps. They don't automatically re-install after reset (which I miss from android). Hummm....maybe I should write an app or find an app that saves this to the cloud as well.
    12-06-2012 08:43 PM
  10. Reflexx's Avatar
    Who stores data on their phone anyways. All my contacts, pics and documents are in the cloud (Google, Skydrive). I could do a hard reset on my phone like everyday and it won't matter. The only pain would be my apps. They don't automatically re-install after reset (which I miss from android). Hummm....maybe I should write an app or find an app that saves this to the cloud as well.
    Even with data in the cloud, your phone has access to that data.
    xandros9 likes this.
    12-06-2012 09:18 PM
  11. glenada's Avatar
    I called AT&T and they said I have to get a new SIM card. Really? What a pain in the butt. So there's nothing I can do besides what they recommended?
    12-06-2012 09:25 PM
  12. sym1a1a's Avatar
    You might try creating a new Microsoft account on line, then link your old account to the new one, then do a hard reset and log in with your new account, this should bring in all your contacts, but not sure about text, apps ECT.
    12-06-2012 09:34 PM
  13. sym1a1a's Avatar
    Or is at&t telling you a hard reset won't work either? I can see how that might be the case, you really can't remember the pin?
    12-06-2012 09:44 PM
  14. Reflexx's Avatar
    Do you have Twitter? You might want to ask Windows Phone Support on Twitter. I wouldn't trust AT&T to know.
    12-06-2012 09:51 PM
  15. erzhik's Avatar
    I called AT&T and they said I have to get a new SIM card. Really? What a pain in the butt. So there's nothing I can do besides what they recommended?
    I think they are confusing it with a sim lock. SIM lock and Phone lock are 2 different things. With phone lock, you basically reset. You don't need a new SIM after that. If we required a new sim every time we had to do a hard reset, there would be a very big line outside AT&T stores.

    If however you locked your SIM, than yes.. you would require a new SIM unless PUK codes are still used.
    12-06-2012 10:10 PM
  16. glenada's Avatar
    I went to a store with technicians and it was reset. Then I sent it along its merry way to my eBay buyer.
    12-07-2012 05:18 PM
  17. dweiruk's Avatar
    Thee is a way I am sure on the Windows Phone site, you can do a password reset.
    12-23-2013 04:18 PM
  18. stickyshocker's Avatar
    I had a lock on my titan once my son typed the code in wrong and got the black screen try again in 1 min then it went flat and when i turned it back on it had changed the date and told me i then had to wait which i worked out in mins to be 21 years time lol
    12-23-2013 04:40 PM
  19. daknis's Avatar
    This is by far the biggest feature oversight I have ever seen. I changed my pin due to a policy requirement. After my phone locked, I typed in the new pin a few times and it wasn't working. Locked. Then it told me I had one more chance. What the...? I only tried it a few times. So then I was left wondering, was it 897645 or 896745, or did it not even change? I turned off OneDrive due to the major creep factor that it was automatically enabled on my phone. When I went to turn it back on, both it and my computer would crash trying to get the pictures off of it. Plugging it in did the same. Verizon suggested I download the OneDrive app to see if I can get it turned on... nope. Talk about the least featured app I've ever seen.

    I just got engaged in Vegas in December and had countless, irreplaceable photos on my phone. I didn't just lose those pictures because I broke my phone, it fell in water, or some accident, I lost it do to Microsoft's impossibly insane horriblely designed feature that has taken away memories.

    I will never be purchasing a Windows Phone again and severely regret getting a Microsoft Band 2. This is the worst user experience with technology I have ever had. Unbelievable.
    01-30-2016 07:33 PM
  20. GrayT72's Avatar
    "irreplaceable photos on my phone" Sorry dude, but that's your own friggin fault. What kind of id10t leaves "irreplaceable photos" in one location? You're just asking for trouble and blaming MS for it ain't gonna change anything. They give you the option to save those memories to the cloud, you chose not to... Then you should have found another place to put those favourite pics... No sympathy at all... I kinda like the idea of having the phone locked after several attempts. Who wants their data to be easily got hold of by some thief? If you had policy requirement then I guess your phone must have been accessed by your work forcing the pin policy, PIN lock is optional unless you have it synced using activesync! You should have contacted them and they could have changed the PIN for you straight away. Sounds like you're just looking for someone to blame...
    xandros9 likes this.
    02-04-2016 12:02 PM
  21. xandros9's Avatar
    1. If you aren't comfortable with OneDrive's "creep factor" you should use another service or backed up the photos somehow.
    Unfortunately this is the kind of event that convinces people that they need backups. Its only a matter of time before your phone bites the dust or is replaced, did you think that couldn't possibly happen?

    Also, the policy was probably one by your company if your phone is connected to it. Microsoft doesn't enforce a PIN. It recommends it, but doesn't require it.

    I'm wondering, how did you try to enable OneDrive when the phone was locked?
    02-04-2016 05:04 PM
  22. bitcrazed's Avatar
    "I turned off OneDrive due to the major creep factor that it was automatically enabled on my phone" ... closely followed by ... "I just got engaged in Vegas in December and had countless, irreplaceable photos on my phone".

    SRSLY? What did you expect to happen if something went wrong?

    "both it and my computer would crash trying to get the pictures off of it" - sorry ... whut? Both your phone and PC crashed while you copied photos of your phone? Knowing how that mechanism works, your claims seem increasingly unlikely.
    08-25-2016 11:16 AM
  23. Tracy Harrison's Avatar
    I put an unlock code on my windows phone, I have forgotten what that pin is, I believe it's a four digit pin. Please tell me how to unlock it so I can use my phone again.
    Thank you
    09-15-2016 10:53 AM
  24. npoe's Avatar
    I had the same problem and ended hard resetting the phone. Good that everything is backup.
    12-30-2016 12:18 PM
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