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  1. rpm5101's Avatar
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       #1  
    I come home from work, my 920 is on 6% battery life so I plug it in to charge.

    I let it get a full charge, pull it off and send a few text messages.

    A few rounds of Zombies later, I go to use my phone and the lock screen won't come on. I hold the power button down thinking I might have accidentally turned it off, and nothing. Rest it on my charging pad; the light on the pad comes on, but nothing happens on the phone. Still a black screen. I try plugging it back into the wired charger, still just a black screen with no response to the power button.



    So....what now?
  2. rpm5101's Avatar
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       #2  
    Alright well Power + Volume Down worked.

    Seems pretty common with the 920. Hoping for action from Nokia? The general public would know nothing of the manual command for a soft reset.
  3. Curtieson's Avatar
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    #3  
    Yea...same thing actually happened to my sister...she sent her phone in for replacement because of it. Added / unneeded cost to Nokia and added/unneeded hassle for my sister.

    Sucks...big time. Her's happened when she was getting a call.
  4. WPenvy's Avatar
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    #4  
    To the OP, i'm curious what time of day was it when you noticed it went dark?

    My keeps doing it about midnight ish. It won't do that though, if it's plugged in (luckily as i wake at 330am for work).
  5. Hlemette's Avatar
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    #5  
    Mine is doing this too. its getting worse. Am giving it one more day then exchanging it.
  6. TMavC5's Avatar
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    #6  
    Quote Originally Posted by rpm5101 View Post
    Alright well Power + Volume Down worked.

    Seems pretty common with the 920. Hoping for action from Nokia? The general public would know nothing of the manual command for a soft reset.
    I'm keep sending Nokia feedback when gone lock up.
    Sent from my Red Lumia 920 using Board Express
  7. boo516's Avatar
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    #7  
    Started happening to me as well. Last night when I went out to dinner and noticed it shut off.
  8. ttsoldier's Avatar
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    #8  
    I'm sure an update will be released shortly :)
  9. rdifiori's Avatar
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    #9  
    Happened to me the last two days in a row. Right around noon Pacific each day.
  10. rdifiori's Avatar
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    #10  
    Here is my app list:

    • drudge reader
    • drive beta
    • weather.com
    • board express
    • ebay
    • att family map
    • 7pass
    • connectivity shortcuts
    • creative studio
    • panarama
    • photo lock
    • stop the music
    • youtube


    What apps are you all running?
  11. WPenvy's Avatar
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    #11  
    Quote Originally Posted by rdef View Post
    Here is my app list:

    • drudge reader
    • drive beta
    • weather.com
    • board express
    • ebay
    • att family map
    • 7pass
    • connectivity shortcuts
    • creative studio
    • panarama
    • photo lock
    • stop the music
    • youtube


    What apps are you all running?
    the only mutual apps I have with you are
    Drive beta
    Board express and
    Panorama
  12. rpm5101's Avatar
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       #12  
    It was around 2:30 or 3 in the morning. I also noticed that when I found the device not turning on, it was very very warm. I know that these phones get warm when used heavily but I literally hadn't touched it for hours.
  13. ZombieBacchus's Avatar
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    #13  
    Just happened to me. Picked up my phone and the screen wouldn't turn on. Did a soft reset and things seem better now. Got this 920 on launch day and this is the first time it did it. Hopefully this will be the last but now I am worried.
  14. Amj73's Avatar
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    #14  
    The same thing happened to me. Weird! it also happens after midnight on a daily basis. It used to happen once in three days but now it is happening everyday. I sent it for service and they said it is just a software issue which they will install and solve the problem. I received my phone after reinstalling the software around 9:00 pm, went to sleep at 1:00 am, woke up at 6:00 am, SURPRISE THE PHONE IS DEAD. I really regret buying a Nokia phone again.
  15. cherone21's Avatar
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    #15  
    It just happened to me for the first time today. I was using Xbox smartglass, the phone heated up and went black. This needs to be fixed soon.
  16. 50000's Avatar
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    #16  
    Hi all, first thing make sure you uninstall that horrid Nokia Drive (beta). I uninstalled this and Skype and never had any issues after.

    This is the exact reason why Microsoft locked down WP7.x with no native code access by third parties. As soon as they allow native code - bam, Android-style problems.

    They need an auto-kill background agent that kills and then disables rogue apps. It's FAR better having complaints of "my nokia drive won't open, I had to use gmaps" than "this phone is a piece of sh!t, it's heating up for unknown reasons and the battery is only lasting a couple of hours etc".
  17. Robert Todvine's Avatar
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    #17  
    Hold down the volume, lock and camera buttons all at THE SAME TIME until the phone vibrates. My company just gave me this phone, it's my first windows phone and it's ok. My personal phones will remain Android devices. 2 days old and it locked up, I can't even download the only app I really use because there isn't one for windows yet(IHeartRadio).
  18. Curtieson's Avatar
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    #18  
    Quote Originally Posted by Robert Todvine View Post
    Hold down the volume, lock and camera buttons all at THE SAME TIME until the phone vibrates. My company just gave me this phone, it's my first windows phone and it's ok. My personal phones will remain Android devices. 2 days old and it locked up, I can't even download the only app I really use because there isn't one for windows yet(IHeartRadio).
    You are suggesting a hard reset...do not do that unless necessary / an absolute last resort. For just a minor freeze, just hold Vol Down + Power (what you call 'lock'), no camera button.

    Funny you say you want to use an Android because of 1 freezing issue

    There is an iHEARTRadio app but it appears they updated it and broke it.

    iHeartRadio | Windows Phone Apps+Games Store (United States)
  19. Ashley Stineman's Avatar
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    #19  
    This really helped me. I had this phone for a day an no apps. I freaked out cause my husband is in the army and i really need to keep a phones reach. And when i read this it helped me n my phone came back on. Ill remember this forever.!


    God bless you!

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