I had been with EE for 17 days and had to return my new mobile phone as it was faulty. They agreed in the shop that this a fault with the handset and not a fault of mine, but informed me they have a 14 days return policy. After those 14 days they will send the phone back to the manufacturer for repair which could take up to 4 weeks to come back. There is no mention of the 14 days return policy in the shop, on the contract or on their website. I feel this is completely unreasonable to take 4 weeks to replace my phone when I have only had it for a little over two weeks. When I asked if I would be compensated for the time I was without my 4G phone they said no, because it was a fault with the handset and not the service they are providing, even though I bought the handset from EE.
The frustraiting thing is, if I had decided to stick with an iPhone I could have taken it to one of their shops and if they were unable to fix it then and there, they would have replaced the handset with a new one. How can Nokia expect to compete with the level of service you can get from Apple when retail outlets are either unable or unwilling to offer anything even remotely close to this. Personally I think the service offered by EE is a disgrace as I am now paying ?46 a month for a service I am unable to use. If someone was to ask me my thoughts on the Lumia 920 I would love to be able to reccomend it over an iPhone but when things like this happen, Im not sure how I can.
So dissapointing :unhappy:
The frustraiting thing is, if I had decided to stick with an iPhone I could have taken it to one of their shops and if they were unable to fix it then and there, they would have replaced the handset with a new one. How can Nokia expect to compete with the level of service you can get from Apple when retail outlets are either unable or unwilling to offer anything even remotely close to this. Personally I think the service offered by EE is a disgrace as I am now paying ?46 a month for a service I am unable to use. If someone was to ask me my thoughts on the Lumia 920 I would love to be able to reccomend it over an iPhone but when things like this happen, Im not sure how I can.
So dissapointing :unhappy: