1. ispyc6's Avatar
    So I got a replacement unit for At&t put my SIM card in it and now visual voice mail gets suck on "checking for new messages" and then just times out saying" cannot connect to voicemail" Anyone else run into this or have a fix?
    Sent from my Nokia L920 using Board Express
    12-12-2012 02:51 PM
  2. kevin2577's Avatar
    Similar problem has happened to me in the past, where it turns out in giving a new SIM I was no longer provisioned for visual voicemail, I called Customer Care to confirm that I was provisioned and then had them reset my voicemail. After that and a reboot it was fine.
    12-12-2012 06:21 PM
  3. jhoff80's Avatar
    I'm having the same problem where my Visual Voicemail stopped working. However, I haven't changed devices or SIM cards or anything of that sort lately. Apparently it's been at least since the beginning of the week, because I had three unheard messages.
    12-12-2012 07:16 PM
  4. warrentaye's Avatar
    Try calling your voicemail from your phone, you may have to reenter your code etc. It should work it self out after that. This is just for when changing sim
    12-12-2012 07:50 PM
  5. warrentaye's Avatar
    BTW seems there is a notionwide outage with visual voicemail.
    12-12-2012 08:24 PM
  6. ispyc6's Avatar
    BTW seems there is a notionwide outage with visual voicemail.
    Just got off the phone with At&t and that exactly what they said. Its a nationwide problem.

    Sent from my Nokia L920 using Board Express
    12-12-2012 08:42 PM
  7. wally's Avatar
    AT&T told me the Washington center is down which is effecting me in nyc.
    12-12-2012 08:54 PM
  8. jhoff80's Avatar
    It seems to be fixed this morning.
    12-13-2012 09:37 AM
  9. warrentaye's Avatar
    Nope not fixed. Just got spoke to rep online. Maybe in some areas but its still messed up on the west coast
    12-13-2012 03:40 PM

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