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  • 1 Post By Anirudh Sarma
  1. treble3's Avatar
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       #1  
    hi does this log mean its being returned to me i dont understand it

    Date and Time:
    Status:
    Repair Outcome / Notes:
    11/12/2012 13:36:55 Job Prebooked
    11/12/2012 13:36:55 Pre-Booked online
    11/12/2012 13:36:55 Note sim card will not work in phone says invalid network tried orange ee and virgin sims will not work in the 920 but work in other phones phone gets very hot and keep switching itself off intermittently
    11/12/2012 13:36:55 Note sim card will not work in phone says invalid network tried orange ee and virgin sims will not work in the 920 but work in other phones phone gets very hot and keep switching itself off intermittently
    11/12/2012 14:00:03 Pre-Booked into GRS
    13/12/2012 09:44:01 Forward to A-Novo HUB IW - Forward to Repair Centre
    13/12/2012 09:44:01 Booked In
    13/12/2012 09:52:22 Dispatched (Outsource)
    13/12/2012 12:30:38 Added to shipment
    13/12/2012 12:31:01 Shipped (Outsource)
  2. Anirudh Sarma's Avatar
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    #2  
    i think it means its in postal
  3. treble3's Avatar
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       #3  
    whats postal?
  4. Anirudh Sarma's Avatar
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    #4  
    Quote Originally Posted by treble3 View Post
    whats postal?
    being shipped
    treble3 likes this.
  5. treble3's Avatar
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       #5  
    Cheers yep a new one is on its way good service nokia I wonder if they send a unlocked 920 or a locked one again
  6. A54D's Avatar
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    #6  
    Quote Originally Posted by treble3 View Post
    Cheers yep a new one is on its way good service nokia I wonder if they send a unlocked 920 or a locked one again
    Sent my Lumia 920 off yesterday and got the same response you did today. Did you receive a new phone? If so, how long did it take?
  7. MrZippo's Avatar
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    #7  
    Hey guys, I sent my 920 off yesterday and have now checked the status and I got the same response as you.
    Did you get a new one and also was yours unlocked too???
  8. A54D's Avatar
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    #8  
    Quote Originally Posted by MrZippo View Post
    Hey guys, I sent my 920 off yesterday and have now checked the status and I got the same response as you.
    Did you get a new one and also was yours unlocked too???
    The log will again be updated. It just means that it's actually been sent off to the repair centre. From there they decide whether or not to replace part or give a brand new replacement phone. I did actually receive a brand new phone, however it arrived with a scratch and some other faults, so I'll be sending it back.

    Sorry I forgot to add that mine was debranded but not carrier unlocked, and they sent me another debranded device.
  9. MrZippo's Avatar
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    #9  
    Quote Originally Posted by A54D View Post
    The log will again be updated. It just means that it's actually been sent off to the repair centre. From there they decide whether or not to replace part or give a brand new replacement phone. I did actually receive a brand new phone, however it arrived with a scratch and some other faults, so I'll be sending it back.

    Sorry I forgot to add that mine was debranded but not carrier unlocked, and they sent me another debranded device.
    Thanks for the reply.
    Nokia has issued me with a replacement phone as they couldn't repair the faulty one.
    The only problem is that mine was locked to EE but I got the unlock code via Fonefunshop.
    I hope that Nokia send me an unlocked one otherwise I will have to call them up for the unlock code as I don't want to pay again to get it unlocked
  10. A54D's Avatar
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    #10  
    Quote Originally Posted by MrZippo View Post
    Thanks for the reply.
    Nokia has issued me with a replacement phone as they couldn't repair the faulty one.
    The only problem is that mine was locked to EE but I got the unlock code via Fonefunshop.
    I hope that Nokia send me an unlocked one otherwise I will have to call them up for the unlock code as I don't want to pay again to get it unlocked
    Just out of curiosity, how long did it take to receive an unlock code from them? Thinking of unlocking mine so I can go back on giffgaff.
  11. MrZippo's Avatar
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    #11  
    Quote Originally Posted by A54D View Post
    Just out of curiosity, how long did it take to receive an unlock code from them? Thinking of unlocking mine so I can go back on giffgaff.
    Nokia won't unlock it for me, they said that I should go back to the carrier (EE) and take it up with them.
    I have no choice but to go back to "Fonefunshop" and pay for them to provide me with an unlock code otherwise I will be stuck with an expensive brick as I am on Vodafone

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