Get ready for beta!

Halo Wars 2 Blitz: Game modes, beginner's tips, and more

One Windows

Microsoft is building a new Windows 10 Shell for PC, Mobile and Xbox

On the Inside

Everything you need to know about the Xbox Insider Program

Beautiful compromises

Surface Studio review: you'll want one, even if you don't need one


Is this the Surface Phone? Microsoft awarded patents for foldable devices

Windows Central Offers

MCSE Certification bundle is just $39

Even more improvements

All the changes found in Windows 10 build 15007!

Games as a Service

What does the cancellation of Scalebound mean for future Xbox exclusives?

Windows Central Offers

Save $90 on these FRESHeBUDS Pro Magnetic Bluetooth Earbuds

Returning for 2017

We're back with an new episode of #AskDanWindows

Lifetime Subscription

VPNSecure is currently 91% off

Our favorite things

The Best of CES 2017 Awards

Infinity Edge in your hand

The XPS 13 2-in-1 is the Dell convertible we've always wanted

Project Valerie

Razer just made a laptop with three — THREE! — 17-inch 4K displays. 😱

Great design from Palo Alto

HP's CES 2017 releases are truly gorgeous PCs

Intel and Google's big day

CES 2017 Day Two: New laptops, new phones, and old ideas made new

Take five is better than ever

The updated Lenovo ThinkPad X1 packs Kaby Lake chips and zero bloatware

Everything we know about the next Xbox: Project Scorpio


'Game Mode' for Windows 10 will power Xbox One and Scorpio games too

Buyer's guide

Best accessories for Microsoft Surface Book

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 6 of 6
  1. WennaB's Avatar

    2 Posts
    Recently swapped from HTC Android to the 920, when making a call though my screen goes black which is fine....Except when I go to end the call I can't get my screen to come back on, so I have to wait for the other person to hang up & then the phone eventually allows me back on?!?

    Can anyone advise if there's anything I can change in settings or something as I've looked but can't find a reason for this? Apart from this I love the phone so hope can solve this asap otherwise it makes it pretty annoying when trying to make or end a call.

  2. Sinabu's Avatar

    226 Posts
    Global Posts
    273 Global Posts
    Seems to be a common problem and there are a few posts about it.

    Couple things to check.

    Make sure if you have a case it's not covering up the proximity sensor ( It's above the "N" in the Nokia Logo at the top) There was a couple folks who found their case to be the culprit
    Make sure the phone screen is clean around that area. Some people were reporting dust particles getting into the Front Facing camera and that could be causing the issue.
    Try soft-resetting your phone (Hold Volume Down + power button for about 10 seconds.

    If these don't fix that issue I would prob seek a replacement device.
  3. glimited's Avatar

    82 Posts
    Make sure there isn't anything blocking the proximity sensor (dirt or if you have a screen protector.) If that isn't the problem, I think you may need to get the phone replaced. My co-worker had the same problem with her 920 and after a replacement it was fine. I think a few others have had this issue as well.
  4. a2b04's Avatar

    6 Posts
    Mine did the same. Check if you've got screen protector on. If yes, that could be the reason. Try taking it off or cut the bot off of the sensor, which is right next to the front camera.

    Hope that'll help!
  5. SmashSeven's Avatar

    1 Posts
    I've discovered this issue with my 920 today. If I make a call, as soon as it connects the screen goes off, regardless of whether I'm holding it to my face or not. Nothing will bring the screen back until the other side hangs up. Which is an issue if the call goes to voicemail!

    For the people that had a replacement, how did you go about doing this? My 920 was bought sim free from Clove. Has anyone had any word from Nokia regarding the issue?


    [edit] I should also say that I do not have a screen protector/case and I can't see any dust around the area at all.

    I've also noticed the screen no longer wakes when I receive an SMS - I'm sure it did this before...
  6. WennaB's Avatar

    2 Posts
    Thanks everyone, touch wood it appears to have been my screen protector that was the cause of this

Similar Threads

  1. During calls, phone is blacked out
    By roffleswaffles in forum HTC TITAN
    Replies: 15
    Last Post: 02-16-2013, 01:52 AM
  2. Wif stays on even after screen times out
    By aimulaidni in forum Nokia Lumia 920
    Replies: 12
    Last Post: 12-12-2012, 03:43 AM
  3. Replies: 1
    Last Post: 11-19-2012, 09:32 AM
  4. Screen goes off on voice calls?
    By riffraffy in forum Nokia Lumia 900
    Replies: 5
    Last Post: 04-07-2012, 01:07 PM

Posting Permissions