03-29-2013 11:58 AM
  1. phize's Avatar
    Nothing happens when I try to hard reset my phone, it just boots up like it normally does.

    Here's what I do: I turn the phone off, hold volume down + power + camera until it vibrates, after which I let go of the power button and continue to hold the other buttons for approx. 5 seconds.

    So, am I doing something wrong?
    Last edited by phize; 12-24-2012 at 04:42 PM.
    12-24-2012 03:41 PM
  2. melloyello920's Avatar
    You can also hard rest by going into settings > about > reset your phone

    just a warning, some people have bricked their phones by performing a hard reset. there are some threads on this forum you can read up on
    12-24-2012 06:40 PM
  3. jarettp's Avatar
    You let go of all buttons when the phone vibrates
    12-24-2012 06:47 PM
  4. jarettp's Avatar
    Oh and your phone has to already be off or starting up it seems.
    12-24-2012 06:48 PM
  5. phize's Avatar
    You can also hard rest by going into settings > about > reset your phone

    just a warning, some people have bricked their phones by performing a hard reset. there are some threads on this forum you can read up on
    This is for soft resetting a phone

    You let go of all buttons when the phone vibrates
    Still boots up normally without resetting.
    12-25-2012 08:18 AM
  6. jarettp's Avatar
    This is for soft resetting a phone



    Still boots up normally without resetting.
    soft resetting is volume down and power. If you add the camera button into the mix it hard resets. Your phone needs to be off or, booting, or in the middle of resetting for it to work it seems tho.
    12-25-2012 11:39 AM
  7. wjlim3's Avatar
    so what's the difference between a soft reset and a hard reset?
    12-25-2012 04:25 PM
  8. jarettp's Avatar
    Soft reset just restarts your phone really. A hard reset returns it to factory default.
    12-25-2012 08:20 PM
  9. hamzie11's Avatar
    This is for soft resetting a phone




    .
    the guy is trying to help you.. but you just babble on with nonsense

    When you press reset phone.. it is for a hard reset
    12-25-2012 08:38 PM
  10. loukkis's Avatar
    You are giving old information about hard reset. It worked with Windows phone 7, but in WP8 it is bit different. Read here, from official source: Nokia Lumia 920 Troubleshooting - os reset - Nokia - USA
    12-26-2012 03:41 AM
  11. phize's Avatar
    I figured it out by following Nokia's own guidelines, thanks.
    12-26-2012 04:46 AM
  12. jarettp's Avatar
    You are giving old information about hard reset. It worked with Windows phone 7, but in WP8 it is bit different. Read here, from official source: Nokia Lumia 920 Troubleshooting - os reset - Nokia - USA
    hey I just know what worked for me. I was stuck in the spinning cogs and did volume down, power, and camera and it fixed. When I previously did just volume down and power it bricked my phone and I had to flash it.
    12-26-2012 07:42 AM
  13. loukkis's Avatar
    hey I just know what worked for me. I was stuck in the spinning cogs and did volume down, power, and camera and it fixed. When I previously did just volume down and power it bricked my phone and I had to flash it.
    Yeah, I'm not trying to be wiseass, I just wanted to bring the official information about hard reset from Nokia's web site.
    12-26-2012 08:21 AM
  14. ttsoldier's Avatar
    going to about--> reset phone is the same as the 3 key comination.
    12-26-2012 08:25 AM
  15. loukkis's Avatar
    going to about--> reset phone is the same as the 3 key comination.
    Nokia Lumia with Windows Phone 8

    Step 1
    Make sure the charger is disconnected.
    1. Switch the power Off.
    2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.

    (To cancel OS reset and exit to the normal mode, press the Volume Down + Power Key and hold them for 10 seconds).
    Step 2
    Then input Keys in the following order:
    1. Volume up
    2. Volume down
    3. Power
    4. Volume down

    Step 3
    The phone will reset and boot up automatically.
    12-26-2012 08:34 AM
  16. jarettp's Avatar
    going to about--> reset phone is the same as the 3 key comination.
    yea we're all well aware of that. But if your device is stuck in reset limbo you can't go back to to about > reset...
    12-28-2012 05:47 PM
  17. dgreening's Avatar
    I thought I bricked my phone last night. Called AT&T and they are sending me another one and then I find the Nokia instructions on how to do a hard reset and it worked. I had the blue screen of death and now it is setting up. Thanks Loukkis - this hard reset does work.
    03-29-2013 11:58 AM

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