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  1. wilsey's Avatar
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       #26  
    Quote Originally Posted by wjlim3 View Post
    i noticed that it gets particularly hot when surfing the net or when it's trying to search for networks constantly.
    True, it will get hot whenever I'm in the area where the signal is not good or no signal at all. Really hope that Nokia will fix this problem, as I'm using other phone and the same provider but the phone didn't get hot. It's just normal.

    Quote Originally Posted by Nabkawe5 View Post
    My Lumia 920 did this , once I updated to Portico it all went away , I used to deactivate everything and today I activate almost every feature and still the phone doesn't get hot unless its on the wireless charger.
    Great to hear that. Hoping to hear from others who have updated to Portico as well.
  2. wilsey's Avatar
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       #27  
    Quote Originally Posted by Ted Ritsick View Post
    I've had this problem since Day 1, returned it to the store, got another one and the guy said it was "normal" when it happened on the second one. I have everything basically off. Portico came and I have the same problem. My back heats up when using network data especially LTE. I flashed once after a failed software reset too and that did not help. I'm trying another software reset tonight and going from there.
    I thought it is normal if it heats up when using network data, especially LTE? As it will consume more power hence more heat.
    I have other phone that if it uses HSDPA, it will heat up as well at the back. But if I turn the HSDPA off and just use the 3G, it won't heat up at all.
  3. Ted Ritsick's Avatar
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    #28  
    The problem is that it gets very noticeable hot and will destroy my battery. Even with 4g without LTE ig still heats up. I went skiing today with a full charge. Everything except for cell data was off with the exception of the little but of time I used Nokia drive. Their batteries, at 75% amd like 45 outlasted mine. I also did not have drive enabled in the background and had data off In the lodge where the battery dropped a percent per hour. I'm not playing intensive games or anything either.. The worst I'll get is Alphajax and a few small YouTube videos.
  4. wilsey's Avatar
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       #29  
    Quote Originally Posted by Ted Ritsick View Post
    The problem is that it gets very noticeable hot and will destroy my battery. Even with 4g without LTE ig still heats up. I went skiing today with a full charge. Everything except for cell data was off with the exception of the little but of time I used Nokia drive. Their batteries, at 75% amd like 45 outlasted mine. I also did not have drive enabled in the background and had data off In the lodge where the battery dropped a percent per hour. I'm not playing intensive games or anything either.. The worst I'll get is Alphajax and a few small YouTube videos.
    Yeap, mine was also unbelievably hot. Believe me or not, it was too hot to even touch it. It is just like the car's engine hood. I quickly turned on the airplane mode and it cooled down.
    Have you tried to block the Nokia Drive from the Settings -> Application -> Background tasks ?
  5. Fleon's Avatar
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    #30  
    No, there is something definitely wrong. It's not just Nokia Drive- there is clearly something going on incorrectly in the OS.

    Pre-Portico update, had very good battery life- with no use, I could go almost 40 hours. Now, I'm getting 2-3 hours. The phone is hot above the camera, as reported. Note items below:
    1) I do not have Nokia Drive installed at all
    2) If I block everything in background apps, things seem to go back to normal, but this makes having a smartphone pointless. I have turned on programs one by one, and there is no single program that seems to cause this issue. It seems to just start randomly and once it starts, the phone remains hot and the battery is useless.
    3) I have another 920 next to this one. Same update, same firmware, does not exhibit the same battery drain/heat issues.
  6. ttsoldier's Avatar
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    #31  
    If I'm not using my phone it will cool off.
    I can pick it up, send a couple messages and it will start to run warm. I have no problem with it running warm or even hot.

    My problem is how fast my battery dies. my battery goes down at an alarming rate. I'm convinced it's a bug in the OS as I experienced this straight out the box (with no apps installed and bloatware removed ). I did not even have a sim card in and it was running warm. I think there is a process that is stuck that is jamming the CPU...

    I'm torn now between sending it back to be replaced which is very difficult for me or waiting on a firmware update... Apart from that the phone works flawlessly. I don't want to replace and get a phone with a whole heap of other problems.. UGH.
  7. WPenvy's Avatar
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    #32  
    So uh... Just a head up. Your network antennas are located on the sides of the phone. Above the camera is the vibrate motor and heat sink for the system board. You're either using a lot of cycle time in the CPU or a good bit of memory.
  8. ttsoldier's Avatar
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    #33  
    Quote Originally Posted by WPenvy View Post
    So uh... Just a head up. Your network antennas are located on the sides of the phone. Above the camera is the vibrate motor and heat sink for the system board. You're either using a lot of cycle time in the CPU or a good bit of memory.
    Or Nokia could release a firmware update to fix this.

    Or Microsoft fix their buggy OS. :/
  9. xcen's Avatar
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    #34  
    My phone's usually cool unless I stress it with lots of web browsing, then it gets hot above the camera. Otherwise, cool.
  10. Evlkud's Avatar
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    #35  
    My first lumia had this heat issue, it would heat up with no background apps, nfc off, no nokia drive. It would be sitting in my pocket and i'd feel it heat up. Returned it my next one had super bad battery drain! wouldnt last 6hours in "battery saver" mode. Im currently awaiting on my 3rd 920, but im not holding my breath, it appears alot of these phones have serious issues
  11. WPenvy's Avatar
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    #36  
    Quote Originally Posted by ttsoldier View Post
    Or Nokia could release a firmware update to fix this.

    Or Microsoft fix their buggy OS. :/
    What is there to fix? The heat sink is doing it's job, right? As long as you're still connected to the world, that's all that matters
  12. ttsoldier's Avatar
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    #37  
    Quote Originally Posted by WPenvy View Post
    What is there to fix? The heat sink is doing it's job, right? As long as you're still connected to the world, that's all that matters
    Obviously it's not doing it well enough. I would like to be connected to the world for more than 5 hours ;)
  13. wilsey's Avatar
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       #38  
    So I tried to uninstall this particular awesome app: 1st4 Live Manchester United. I was surprised on how well the developer made this app. It is a very good app. The only drawback is on the app settings, there is an option to set the refresh interval to 30 minutes. But whenever I changed to it, it won't apply the changes. It will always stuck in 1 minute. I suspect this must be one of the reason why the battery drained pretty quick thus the phone becomes very hot whenever it can't find signal.
    Then I turn off the phone and turn it on back again.

    Now on the battery info:
    Remaining battery life: 87%
    Estimated time remaining: 2 days 7 hours.
    Time since last charge: 10 hours.

    Usually, the Estimated time remaining won't even touch 2 days. Always stuck in 1 day 7 hours.
    Will try and see again in few days. And probably the network provider might contribute to this longer battery life. As I reported to them that in my area the signal has not been very stable like it used to. And in the last few days, I can see the signal is much more stable.

    And under the Background Tasks -> Advanced, now I still have 7 apps listed.
    Last edited by wilsey; 12-27-2012 at 07:43 PM. Reason: additional info
  14. cddigi's Avatar
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    #39  
    Yeah, the phone gets hot there because thats where the heatsink is. There was a blog post a couple weeks ago on WPCentral about how to repair your Lumia 920. I wondered why the phone always became hot right there. Then I saw the video and it all made sense. After using the phone for awhile it wants to dissapate all the heat right above the camera. I wish it was diverted to more places though. After using the camera for an extended period of time, it becomes to hot to hold.

    Found the article: http://www.wpcentral.com/how-take-lu...part-diy-crowd
    Last edited by cddigi; 12-27-2012 at 08:06 PM. Reason: added url
    Thanked by:
    wilsey 
  15. tonyluo2001's Avatar
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    #40  
    I used the phone for almost 10 days now, no portico update yet. No reboot problem for me(though I manually reboot it for many times just to view marketplace with different region settings). Heat problem yes. As long as I play angry bird or breeze, both are xbox game, it warm up significantly on the back (around the CPU location), but not very hot (maybe because it's cold here). However, couple days ago when I was out having lunch, it just heat up in my jean out of no reason. I am wonder if it is a network problem or I accidentally activate the camera. After that, never experienced any glitch
  16. tonyluo2001's Avatar
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    #41  
    Quote Originally Posted by tonyluo2001 View Post
    I used the phone for almost 10 days now, no portico update yet. No reboot problem for me(though I manually reboot it for many times just to view marketplace with different region settings). Heat problem yes. As long as I play angry bird or breeze, both are xbox game, it warm up significantly on the back (around the CPU location), but not very hot (maybe because it's cold here). However, couple days ago when I was out having lunch, it just heat up in my jean out of no reason, and it's really really hot on both sides. I am wondering if it is a network problem or I accidentally activate the camera. After that, never experienced any glitch
  17. GizmoEV's Avatar
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    #42  
    Quote Originally Posted by James8561 View Post
    don't use phone while charging.
    this applies to laptops and tablets as well
    That makes no sense. The only thing that happens when using a device while charging it is that the battery may not charge as fast. If the device can't be used while charging it wasn't designed correctly. I have used many battery powered devices for years and none of them have problems charging and being used at the same time.

    David D. Nelson
  18. downhillrider's Avatar
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    #43  
    for the people who aren't having heating issues please try metro.am my phone gets super hot, not warm when I use this app for 5-10 minutes.
  19. fabianloing's Avatar
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    #44  
    I just want to chip in too that I am experiencing similar problem with my Lumia 920.
    Sometimes it can get really hot to the point it is definitely uncomfortable to hold.

    There was once where I was in the middle of installing a few application where a phone call came in, it was pretty difficult to keep my phone to my ear as it was heating up pretty badly.

    I sincerely hope Nokia / Microsoft could somehow come up with a solution.

    Thank you.
  20. brmiller1976's Avatar
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    #45  
    My 920 never got hot, just a little warm.

    You want a phone that gets HOT? Try the original Sprint Palm Pre. That would take your skin off if you ran Telenav on it.
  21. cddigi's Avatar
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    #46  
    Well, I think my phone knew I was talking bad about it. After I posted about mine getting hot, it decided to do it again. It had been on the wireless charger for a couple hours and when I went to bed I put it on the cord. When I woke up, I saw my phone in a constant restart phase. I took it off the charger and it eventually came back on. Hoever, it is stuck in Airplane mode and no haptic feedback. I did a soft reset and it vibrated so I know the motor isn't broke. But still once it was fully powered on again, it won't leave airplane mode and no haptic feedback. And it won't let me take screenshots either, so I know how my homescreen looked after I go repleace the phone today.

    And it looks like the battery is discharging. I plugged it into my PC to get the screenshots (vibration finally came back and I could take screenshots) and even though it's still plugged in I'm down to 18%. So for me it looks like the phone getting hot above the camera turned out to be a big deal. I just hope the AT&T store will give me a new phone since I all I have is the phone and charger and won't be back home till after the new year.
    Last edited by cddigi; 12-28-2012 at 07:25 AM. Reason: added more
  22. wilsey's Avatar
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       #47  
    I guess one of the way to find out whether the network provider cause the problem is to use 2 different network providers. Try one provider with the most stable signal in your area. Didn't manage to get the new SIM card from the other provider to test it today. Will try to get it tomorrow.
  23. datisdesign's Avatar
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    #48  
    while your phone becomes too hot please test your camera, open it choose different lenses and play with it. see if this make your phone reset or not
  24. blnwp's Avatar
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    #49  
    I'm almost sure the phone warm/hot issue is a firmware problem.

    Right out the door of ATT shop, my phone started becoming super hot. All it was doing was the initial setup of the phone and syncing my settings from my previous defective 920. It was using LTE to download the settings and that must be the primary reason for this problem.

    This is embarrassing for a flagship product from Nokia. My LTE iPad runs cool all along even after 3-4 hrs of continuous LTE usage. Not to discount the countless iPhone 5s and other LTE android phones on market. I hope it's not hardware related and MS and Nokia fix whatever the issue is in firmware/software.
  25. fabianloing's Avatar
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    #50  
    Quote Originally Posted by blnwp View Post
    I'm almost sure the phone warm/hot issue is a firmware problem.

    Right out the door of ATT shop, my phone started becoming super hot. All it was doing was the initial setup of the phone and syncing my settings from my previous defective 920. It was using LTE to download the settings and that must be the primary reason for this problem.

    This is embarrassing for a flagship product from Nokia. My LTE iPad runs cool all along even after 3-4 hrs of continuous LTE usage. Not to discount the countless iPhone 5s and other LTE android phones on market. I hope it's not hardware related and MS and Nokia fix whatever the issue is in firmware/software.
    I'm totally hoping the same thing too. In fact, i was just updating some of the currently installed apps on my Lumia 920 and it got quite hot.

    I really really hope its a firmware issue that wil be addressed soon.
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