1. ttsoldier's Avatar
    Some say go to about and reset phone. Some say do the 3 key combination. Are there any differences between these two methods?
    12-26-2012 11:54 AM
  2. hopmedic's Avatar
    Hard reset: Settings | About | Reset Your Phone | Confirm twice. Then the phone will reset back to factory settings. This is the only one that should be called a hard reset. Also referred to as a factory reset by some.

    Cold reset / warm reset / restart....... This is where things get fuzzy. Different people mean different things. I'm not going to give them names because of that.

    First, simplest. Press the power button and hold it, slide the lock screen down. Phone says goodbye, and shuts off. You turn it back on.

    Second, for use when the phone freezes and that one doesn't work. Hold the power button and the volume down button (for Nokia - I don't know if this works on HTC or others, or if this is a Nokia hardware feature). Phone restarts.

    Third, power the phone off as you did the first way, but don't turn it back on. Plug in power, and at the same time hold down the down volume button. Hold it until an exclamation point appears on the screen, then let go. Phone will restart. I've seen this posted as direction from Nokia engineers to attempt to resolve the issue of phones shutting off or rebooting. Not sure if this one works on HTC or other hardware, or if it is a Nokia feature.

    Hope this helps clear things up for you.
    Laura Knotek and dabdoub81 like this.
    12-26-2012 12:36 PM
  3. ttsoldier's Avatar
    Hard reset: Settings | About | Reset Your Phone | Confirm twice. Then the phone will reset back to factory settings. This is the only one that should be called a hard reset. Also referred to as a factory reset by some.

    Cold reset / warm reset / restart....... This is where things get fuzzy. Different people mean different things. I'm not going to give them names because of that.

    First, simplest. Press the power button and hold it, slide the lock screen down. Phone says goodbye, and shuts off. You turn it back on.

    Second, for use when the phone freezes and that one doesn't work. Hold the power button and the volume down button (for Nokia - I don't know if this works on HTC or others, or if this is a Nokia hardware feature). Phone restarts.

    Third, power the phone off as you did the first way, but don't turn it back on. Plug in power, and at the same time hold down the down volume button. Hold it until an exclamation point appears on the screen, then let go. Phone will restart. I've seen this posted as direction from Nokia engineers to attempt to resolve the issue of phones shutting off or rebooting. Not sure if this one works on HTC or other hardware, or if it is a Nokia feature.

    Hope this helps clear things up for you.
    Thanks I'm aware of the different methods to reset.

    MY question is if there is a difference between going to about and pressing reset as opposed to the third method you posted with the key combination.
    12-26-2012 01:27 PM
  4. hopmedic's Avatar
    Hard reset: Settings | About | Reset Your Phone | Confirm twice. Then the phone will reset back to factory settings. This is the only one that should be called a hard reset. Also referred to as a factory reset by some.

    Cold reset / warm reset / restart....... This is where things get fuzzy. Different people mean different things. I'm not going to give them names because of that.

    First, simplest. Press the power button and hold it, slide the lock screen down. Phone says goodbye, and shuts off. You turn it back on.

    Second, for use when the phone freezes and that one doesn't work. Hold the power button and the volume down button (for Nokia - I don't know if this works on HTC or others, or if this is a Nokia hardware feature). Phone restarts.

    Third, power the phone off as you did the first way, but don't turn it back on. Plug in power, and at the same time hold down the down volume button. Hold it until an exclamation point appears on the screen, then let go. Phone will restart. I've seen this posted as direction from Nokia engineers to attempt to resolve the issue of phones shutting off or rebooting. Not sure if this one works on HTC or other hardware, or if it is a Nokia feature.

    Hope this helps clear things up for you.
    Thanks I'm aware of the different methods to reset.

    MY question is if there is a difference between going to about and pressing reset as opposed to the third method you posted with the key combination.
    Your answer in bold. That's the only way to restore it back to factory.
    12-26-2012 04:55 PM
  5. VineRider's Avatar
    Both the settings about method and the key combination referenced above are a hard reset. Settings about does exactly the same as the key combo. The reason for the key combo is for when your phone won't boot. Both methods reset the phone back to factory defaults.
    12-26-2012 06:33 PM
  6. slashd0t's Avatar
    Make sure you are prepared to flash the phone's firmware after it bricks when you do the hard reset.. I just hard reset my 920 for the first time and now I'm going through the flashing process... It's so common there is a sticky thread here about it.
    12-26-2012 07:28 PM
  7. hopmedic's Avatar
    Both the settings about method and the key combination referenced above are a hard reset. Settings about does exactly the same as the key combo. The reason for the key combo is for when your phone won't boot. Both methods reset the phone back to factory defaults.
    Ummm.... On what phone do the key combinations take it back to factory??? Not a Nokia. I've done it. Have you?
    12-26-2012 11:34 PM
  8. ttsoldier's Avatar
    Make sure you are prepared to flash the phone's firmware after it bricks when you do the hard reset.. I just hard reset my 920 for the first time and now I'm going through the flashing process... It's so common there is a sticky thread here about it.
    Well I did mine with the about->reset and did not brick.

    Still experiencing problems with my phone so was wondering if the key combo was any different.
    12-27-2012 05:59 AM
  9. VineRider's Avatar
    Ummm.... On what phone do the key combinations take it back to factory??? Not a Nokia. I've done it. Have you?
    http://www.nokia.com/us-en/support/p...oubleshooting/

    This link explains the process. Read the FAQ on"how do I reset my Nokia Lumia if it does not work properly".
    12-27-2012 06:40 AM
  10. generalsu's Avatar
    The hard reset combo key does not work for me. I get a soft reset instead.
    12-31-2012 07:30 AM

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