You guys are with AT&T?
I have my sixth...that's right...SIXTH replacement Lumia 920. I am NOT ****ting you.
The first four were white, swapped out in store at AT&T at no charge, for battery life issues.
The fourth white's internals became loose, dust behind the camera, etc. This was Thursday, 20 December 2012 at around 5pm. I login to my AT&T online, and I opened up the Live Chat with warranty service. Explained the issues, and requested a different color for my troubles(RED).
No less than 30 minutes later I was finished chatting...I STILL had my Lumia 920 to use, and I had a fed-ex tracking number for the replacement. They had told me it would arrive most likely after Christmas. (No cost so far my friends)
The mother ****er was on my doorstep at 1030 AM the next day Friday the 21st of December Two thousand and mother ****ing twelve! Put my sim card in, set it up...put my white 920 in the box and dropped it in a USPS dropbox to be sent back...No cost. ----This came wrapped in plastic, nothing else, except a bubble pocket for my replaced phone.
I went to Ohio for Christmas and got back on Wednesday the 26th...I noticed there were about six dead pixels on the lower left corner of the screen...I know right? The next day, around 8PM!! I decide to, once again, get online and explain the situation. This time I requested Yellow or I will leave AT&T. She obliged. So I placed this order around 830PM on Thursday the 27th of December 2012, the woman had told me due to the holidays, I should receive it no later than the 3rd of January 2013... I said okay.
It shows up the next day FRIDAY the 28th of December 2012 at 10AM! Holy **** AT&T/FedEx...You guys rock. This time it was in a brand new un-opened AT&T nokia box, that I get to keep with an extra wireless charger for my troubles(making it the third of now three free wireless chargers).
So far? SO GOOD. I hope it stays that way. I'm sorry for the botched story-telling, but I had to get it out. Oh, and by the way, AT&T and FedEx have something going on together, they shipped both phones from Texas to coastal North Carolina in nearly 14 hours from order placement.