- 12-28-2012, 07:30 AM #1
I got a replacement last Friday, but I was out of town so yesterday was the first day I could play with it.
I can confirm that anyone that has any noticeable flex or clicking on the case has a flawed unit of some sort. I personally think this is just due to the assembly process and nothing more in most cases. The vibration on this new unit is also nice and smooth. I hope it stays like that.
I'm going to keep an eye on my wife's white one, her case is clicking near the sim tray. I think if you have this issue, there is a good chance you will eventually get dust inside.
Are these issues big enough for you to contact Nokia Care? That's up to you. Mine had issues at the bottom near the usb connector (very soft feeling) which is why I wanted a new one.
- 12-28-2012, 07:35 AM #2
I had problems with dust in the FFC and also my wireless charger locking up my phone.
The replacement I received has a much tighter shell and there are no visible gaps between the glass/gasket and phone shell like there was on my first one. This one also has not locked up so far either.
I imagine it was just QC issues at the factory and now that they are catching up newer batches will be better.Red Lumia 920
- 12-28-2012, 11:09 AM #4
I contacted Nokia on Twitter originally.. @NokiaCareUS and spoke with them regarding my issues. I think emailed their customer support and after testing with them they wanted to send me a new one so they could look over my old one to try and run down the issues.Red Lumia 920
- 12-28-2012, 11:49 AM #5
- 12-28-2012, 11:54 AM #6
I do have the clicking issue on the headphone jack part of the case, though I don't deem it worthy for me to send out and get a replacement unit. Maybe if my battery all of a sudden became defective, then I'd consider it.
Besides, for me to cause the clicking sound, I have to actually press down on the top.
- 12-28-2012, 12:55 PM #12
Also - are you in the US? What carrier?
12-28-2012, 01:15 PM #15
- 126 Posts
12-29-2012, 04:16 PM #20
- 101 Posts
I get a slight creaking noise when i press the top of the sim card tray. When i press the headphone jack there is no creaking is my phone ok?
Also my lock screen button seems slightly more pressed in then thr other side buttons is that normal or am i just being paranoid?
- 12-29-2012, 10:33 PM #21
Yeah, good luck getting a yellow replacement. I FINALLY got my replacement last Sat, after talking to them end of Nov early Dec. I got mine in first few days it was available and it developed dust in ffc and had reboots. Just be pushy about it and stick to your guns.
- 12-30-2012, 08:59 AM #22
Sorry I haven't been replying, family was in town.
I contacted Nokia care and not at&t. I just explained to them out of the 6 other units I have access to, mine is the only one that feels "weak". I told them handing this phone off to someone to try and convince them to get one themselves wasn't going to happen in this state. That wasn't a stretch, depending on how you held it, you'd hear and feel the creak.
This replacement is still rock solid, but I may have a bigger issue. I'm going to play with both today side by side. The GPS seems to be struggling to lock on. The old one has no issue whatsoever. I am hoping I don't have to get another one, but this is a serious issue, bigger than the dust or creaking. It was a clear day yesterday and I never got gps lock.
Battery life is horrible at the moment. I'm hoping its just due to it being a brand new battery. I'd like to think that a refurb would get a new one....
Last edited by EliteMikes; 12-30-2012 at 09:58 AM.
- 01-01-2013, 08:41 AM #24
Battery life on the new one is horrible. Since I'm home, I'm actually using it very casually and the battery can't make it any where near a day. I had to turn on Nokia drive for about 3 minutes yesterday and since I was testing the battery I didn't plug it in. Once I was done with drive I ended navigation and continued to use the phone normally. Only got about 6 hours of battery life.
I almost feel like the GPS could be faulty on this one. It was locking on for me, but it seemed much slower than my other one. Even when checking my "Me tile" notifications the location icon stays visible for 10-20 seconds on average.
At my house I'm using a micro cell so I'm getting a solid 4G signal.
I may be talking to nokia care tomorrow and sending back the new one. I need a phone that lasts a day. I can live with the build quality issue a bit longer.
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