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  1. oldpueblo's Avatar
    I recorded about six videos in a row Christmas morning, everyone in the family opening presents, etc. I've now gone back to review them and not a single one of them has any audio. Complete silence. Every video recorded before that has audio, and a few afterwards as well, so no it isn't case or covered mic or something. Has anyone had this happen before, it has to be some kind of software bug. If you've had it happen, do you know what triggered the bug? I'd hate to have to record a little and play it back every time before starting a long video session, just to be sure audio is recording. I'm sure this is rare, but in my case it's pretty much ruined the Christmas memory record this year. :(

    On the plus side, the video looks excellent! :p
    12-30-2012 06:06 PM
  2. oldpueblo's Avatar
    Bump because without realizing it TellMe doesn't work either. If I hold the windows button and speak, the little dots at the bottom don't move. Things work fine over bluetooth though. I'm close to trying a phone reset, but was wondering if anyone knows which mic is used when recording TellMe and video? Is it the bottom one still or does it use the top mic? If the bottom mic were bad or dead then I'd assume I couldn't talk on the phone, but that still works. Maybe only the top mic is dead, which might also explain why some have said they've had trouble hearing me if the noise cancellation isn't working.

    Texting a voice note also doesn't work, nothing plays back after it's recorded.
    02-05-2013 01:17 PM
  3. Pete Almanza's Avatar
    Hey guys,

    Recently I recorded some videos here in my university hall and upon playback, I had no audio whatsoever. Later that evening I went out with some friends to noisy downtown and recorded once more, and this time the audio was audible. One video, however was about half silent, half sound, which I found odd. Since then (almost a week later), i've had no sound picked up on any recordings, in both the native camera app and market place recording apps. Any idea of what could be the problem? i've reset my phone (Lumia 920, AT&T), put the camera back to factory settings, but nothing seems to work.
    02-20-2013 03:06 AM
  4. Mr Manson's Avatar
    I would say you unintentionally block the microphone with you fingers when you record videos.
    02-20-2013 05:28 AM
  5. GeoDru's Avatar
    Did you ever figure out what the issue was with this? I have tried factory resetting twice to resolve it (once restoring from backup, once not), and the issue persists. Like you, it is showing up for any kind of voice recording - video, OneNote, TellMe, talk to text. And likewise I have no issues with phone calls. Really disappointing because I love everything else about the phone. Only benefit I got from the factory reset was clearing out my "other" storage, which had gotten up to 25 GB...
    02-23-2013 02:49 PM
  6. GeoDru's Avatar
    I have had the same issue and have noticed a couple of other people have encountered this. It started happening around the time of Portico but I can't be certain that it occurred immediately afterwards. For me, it has been not only video recording that has been affected, but anything using audio input aside from phone calls (TellMe, talk to text, OneNote). Tried two resets and still no dice. I'm about to throw in the towel and ask for a replacement unit.
    02-23-2013 02:53 PM
  7. oldpueblo's Avatar
    Did you ever figure out what the issue was with this? I have tried factory resetting twice to resolve it (once restoring from backup, once not), and the issue persists. Like you, it is showing up for any kind of voice recording - video, OneNote, TellMe, talk to text. And likewise I have no issues with phone calls. Really disappointing because I love everything else about the phone. Only benefit I got from the factory reset was clearing out my "other" storage, which had gotten up to 25 GB...
    No I was actually minutes away from doing a hard-reset to see if it fixed it. So you've factory reset and it's done nothing? :( My next step after that was sending it in for warranty through work (since they furnished it).
    02-23-2013 08:40 PM
  8. Pete Almanza's Avatar
    Yeah, it doesn't seem to be blocked, I can sit the phone down on a flat surface and it still won't pick anything up.

    And I haven't tried to reset yet, maybe I should. The issue did occur after Portico, but it was on and off, now it's just no audio pick up altogether...I may have to do the replacement route too.
    02-24-2013 08:54 AM
  9. mandartd's Avatar
    Exact same issue on my unlocked Lumia 920 running Portico. I purchased this in Dubai and using it in Mumbai, India. No Audio features seem to work example.. No Voice commands using Tellme, No audio on recorded videos, no voice on recorded notes in Onenote. I have also noticed that this issue occurs on and off...Strangely though when I use a Bluetooth (Nokia Luna), atleast the voice commands using Tellme seem to work. And when I disconnect the Bluetooth, the issue sometimes returns..No clue what's happening...Voice commands as well as Videos have been the USP of Lumia 920 and WP8 as well!!.. And these not working is a bit frustrating!!!!......MS and Nokia please help. Thank you.
    02-24-2013 09:56 AM
  10. mandartd's Avatar
    Exact same issue on my unlocked Lumia 920 running Portico. I purchased this in Dubai and using it in Mumbai, India. No Audio features seem to work example.. No Voice commands using Tellme, No audio on recorded videos, no voice on recorded notes in Onenote. I have also noticed that this issue occurs on and off...Strangely though when I use a Bluetooth (Nokia Luna), atleast the voice commands using Tellme seem to work. And when I disconnect the Bluetooth, the issue sometimes returns..No clue what's happening...Voice commands as well as Videos have been the USP of Lumia 920 and WP8 as well!!.. And these not working is a bit frustrating!!!!......MS and Nokia please help. Thank you.
    02-24-2013 09:57 AM
  11. oldpueblo's Avatar
    Mine also work fine with phone headphones plugged in (the kind with a mic on the cable). Voice commands work fine through there. So it seems like it really is the hardware mic. I'm going to hold off a bit longer before I hard reset in case I find something. Someone mentioned it could be that plugging/unplugging headphones might make it think there are still headphones in it. I'm going to blow out the hole (teehee) and see if that helps.
    02-24-2013 11:09 AM
  12. mandartd's Avatar
    Hi,
    I accidently happen to notice that it is not a software issue! Whenever I touch the microphone near the headphone jack on the top of Lumia 920, the audio commands start functioning. Seems like theres some hardware issue. Shall get is checked from the local nokia store.
    Thanks WPCentral, MS and Nokia.
    02-28-2013 04:37 AM
  13. David Hollifield's Avatar
    I just had this happen to me. I recorded my son's concert with my camera on a tripod and only touched the screen between songs to start/stop recording. The first two songs have audio. The last five do not. Man, this is a huge bummer. Anyone found a solution?
    03-03-2013 08:11 PM
  14. David Hollifield's Avatar
    I was able to reproduce the issue. Seems like a heat issue. I had used Drive+ to get to the venue and the GPS can make the phone a little hot so I ran a test in my office today. I first ran the GPS for about 30 minutes then started a video recording. After about 15 minutes of recording there is a click then no audio. I'll try the same thing with my wife's phone later to see if it's just my phone or a bigger issue. Then I'll be taking a trip to the AT&T phone store to see what can be done.

    HTH,
    David
    03-04-2013 01:23 PM
  15. oldpueblo's Avatar
    Hi,
    I accidently happen to notice that it is not a software issue! Whenever I touch the microphone near the headphone jack on the top of Lumia 920, the audio commands start functioning. Seems like theres some hardware issue. Shall get is checked from the local nokia store.
    Thanks WPCentral, MS and Nokia.
    This did not work for me.

    I was able to reproduce the issue. Seems like a heat issue. I had used Drive+ to get to the venue and the GPS can make the phone a little hot so I ran a test in my office today. I first ran the GPS for about 30 minutes then started a video recording. After about 15 minutes of recording there is a click then no audio. I'll try the same thing with my wife's phone later to see if it's just my phone or a bigger issue. Then I'll be taking a trip to the AT&T phone store to see what can be done.

    HTH,
    David
    Once mine quit working, no matter what temperature mine just wouldn't work anymore. I finally did a hard reset and still nothing, so I put in to our helpdesk to get a replacement. I did drop it once or twice and despite it looking perfect still it could be that the mic was dislodged somehow, who knows.
    03-08-2013 10:54 AM
  16. Edgar Mendez's Avatar
    I have the same issue and just noticed today. The last video I have recorded have no audio. Seems my device can't record audio at all because I have tried speech texting too and a recorder app. Everything else works fine.
    03-09-2013 01:05 AM
  17. vashist's Avatar
    Same issue here, but with another clue:

    In a Skype call as soon as I turn on the camera, the other party cannot hear me. When I turn the camera off, suddenly there is audio ...
    05-15-2013 12:36 PM
  18. lumia011's Avatar
    ....same problem here in California with 920 red; initially, in the last 6 months, it was on and off - sometimes video with audio - sometimes without audio; since couple of weeks ago, no audio at all in video recording. This is ridiculous and unacceptable!!!!!!!!!!!!!!!!!!!
    06-03-2013 01:06 PM
  19. senbobaggins's Avatar
    Same with me. I've noticed this with my 920 the last month.
    06-04-2013 06:58 PM
  20. lumia011's Avatar
    ....problem fixed....sort of - I exchanged the phone.....kudos to Elizabeth from Oak Brook, IL at&t customer service store.

    btw, this is my third red lumia 920, but the first one that people on the other are saying they can understand me (pathetic but true - for months everyone kept complaining that they are having a hard time understanding me and I was just ignorantly showing them a finger thinking it is their problem, but it was my/lumia problem all along).

    Personal opinion - this bs quality control and quality assurance/QC & QA is typical for manufacturing practices in China, regardless of is it Nokia, Apple, or other manufacturer, or product line - it is simple - they don't give a s....
    06-04-2013 08:42 PM
  21. oldpueblo's Avatar
    Mine did work initially and I certainly dropped it enough times to rattle/break something inside, so I'm betting that was my cause.
    06-05-2013 02:28 AM
  22. danielm298's Avatar
    yes, recorded some video on my 1020 and no audio!!!! i was like WHAT!!!!!!! this is a replacement phone, i did drop my first phone, so i tried the headphone trick and yep i have audio on my video: i also noticed that the chime features while charging doesn't rechime after a full wireless charge, but back to the topic on hand: for right now the headphone trick will have to do until Nokia f finds out what is going on, just tried the voice to text and NOPE, not working but plug in the head set and WALLA!!!! we have voice commands...hummmmmmmm?????
    01-04-2014 11:03 PM
  23. bmcking's Avatar
    I had thus happen. I had Bluetooth enabled with my car..and if I was close enough to still be in range of my car it would connect back and look for the audio input from my cars mic. Try disabling Bluetooth while recording.
    03-02-2014 08:51 PM
  24. Vasya Aksyonov's Avatar
    I've had the same thing with my Lumia 925. After reading this thread I've tried to plug headphones in and out few times intensively and it solved the issue. Hope it helps someone else
    05-23-2014 01:34 PM
  25. Vasya Aksyonov's Avatar
    Well, now it doesn't work at all and nothing helps :) and it's definitely related to headphones connector, if I press on it during recoding I get awful noise in resulting video
    06-03-2014 10:36 AM
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