Get ready for beta!

Halo Wars 2 Blitz: Game modes, beginner's tips, and more

One Windows

Microsoft is building a new Windows 10 Shell for PC, Mobile and Xbox

On the Inside

Everything you need to know about the Xbox Insider Program

Beautiful compromises

Surface Studio review: you'll want one, even if you don't need one

3-in-1

Is this the Surface Phone? Microsoft awarded patents for foldable devices

Windows Central Offers

MCSE Certification bundle is just $39

Even more improvements

All the changes found in Windows 10 build 15007!

Games as a Service

What does the cancellation of Scalebound mean for future Xbox exclusives?

Windows Central Offers

Save $90 on these FRESHeBUDS Pro Magnetic Bluetooth Earbuds

Returning for 2017

We're back with an new episode of #AskDanWindows

Lifetime Subscription

VPNSecure is currently 91% off

Our favorite things

The Best of CES 2017 Awards

Infinity Edge in your hand

The XPS 13 2-in-1 is the Dell convertible we've always wanted

Project Valerie

Razer just made a laptop with three — THREE! — 17-inch 4K displays. 😱

Great design from Palo Alto

HP's CES 2017 releases are truly gorgeous PCs

Intel and Google's big day

CES 2017 Day Two: New laptops, new phones, and old ideas made new

Take five is better than ever

The updated Lenovo ThinkPad X1 packs Kaby Lake chips and zero bloatware

Everything we know about the next Xbox: Project Scorpio

UWPowered

'Game Mode' for Windows 10 will power Xbox One and Scorpio games too

Buyer's guide

Best accessories for Microsoft Surface Book

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 6 of 6
  1. jonesychris's Avatar
    Member

    Posts
    29 Posts
       #1  
    I've seen lots of users get replacement phones, anyone have issues getting them to send a new phone first? My rep doesn't want to do that for me. I'm escalating to supervisor, thats crazy they would expect you to go days if not weeks without a phone.
  2. dkp23's Avatar
    Member

    Posts
    1,494 Posts
    Global Posts
    1,529 Global Posts
    #2  
    Att and Nokia for me sends the phone first with a return label for your defective phone. Go through Nokia.
  3. #3  
    it should be possible to get replacement first and then send in old one. they may put a hold charge on your cc for a few hundred to cover the phone (no actual charge) but will remove that once they receive the old one.
  4. HM02's Avatar
    Member

    Posts
    238 Posts
    Global Posts
    239 Global Posts
    #4  
    It was no problem for my Dad's replacement Lumia.
    The screen kept going black, during calls (Abnormally, btw. Like you couldn't turn the screen on or hang up or anything. You just had to wait til the call was over and the screen would flash a couple of times, then it would come back on normally.) When received and trying to dial out. I tried a reset and that didn't do anything, so I called AT&T.
    It was past the 14 day mark, and I told them the problem and they said they'd have one out to us the next business day.
    It came the next day and they give you a return label and all to mail the defective one back. It was easy. And free.
  5. Chris Bischel's Avatar
    Member

    Posts
    4 Posts
    #5  
    Mine had a host of issues, charging and dust under the ff camera. They charged me to ship out a refurbished device and get this, it has a piece of lint in the direct middle of the display! FML this device has some serious problems to work out not to mention AT&T customer service....
  6. jonesychris's Avatar
    Member

    Posts
    29 Posts
       #6  
    Yea i let the rep I was working with know how ridiculous that is. Supervisor is calling me in next 48 hours to see what they can do. My Best buy got their first batch in since before christmas, 3 whole phones. But I got a new one. Will see how it does. If not better its going to back for a GS3. I have 10 days to return this one for another phone still.

Similar Threads

  1. Battery replaced phone still not charging
    By blackbriar511 in forum Samsung Focus
    Replies: 1
    Last Post: 08-16-2012, 09:51 AM
  2. Replies: 5
    Last Post: 07-18-2012, 02:13 PM
  3. Replacement Phone
    By wpchicago in forum Nokia Lumia 900
    Replies: 5
    Last Post: 07-03-2012, 10:18 AM
  4. Replies: 3
    Last Post: 05-18-2012, 10:40 PM
  5. replacing phones and backup
    By en0x#AC in forum Windows Phone 7
    Replies: 6
    Last Post: 04-28-2012, 11:52 AM

Posting Permissions