1. ttsoldier's Avatar
    So my sister is in Canada talking to rogers to get a replacement for my lumia 920.

    However, rogers is telling her that because it's unlocked (note, we paid rogers to unlock it in the store), it voids the manufacturer warranty.

    Can anyone confirm this nonsense?
    01-04-2013 07:02 PM
  2. ttsoldier's Avatar
    Well seems this nonsense is true as Rogers said the phone is unlocked and they cannot do anything about it in addition to not having services with them.

    They instructed that the phone needs to be sent back to nokia.

    Can anyone advise on the RIGHT way to do this? I'm seeing this PDF (http://download.fds-ncom.nokia.com/s...rm_6-28-12.pdf) on their website. Is this the right channel to get my phone replaced?
    01-04-2013 07:55 PM
  3. Etyrnus's Avatar
    It may void any warranty that Rogers would provide, but not a manufacturers warranty, as you have not tampered with the product.
    01-04-2013 08:09 PM
  4. flame l's Avatar
    same problem with me, I dont use my Nokia lumia 920 on Rogers. I call Nokia for replacement/ repair and they told me to go to Rogers, but I don't have a Rogers account. The last option that I did is to send it to Nokia Repair centre in Ontario as instructed by Nokia support with my own shipping expense.
    01-04-2013 09:19 PM
  5. ttsoldier's Avatar
    same problem with me, I dont use my Nokia lumia 920 on Rogers. I call Nokia for replacement/ repair and they told me to go to Rogers, but I don't have a Rogers account. The last option that I did is to send it to Nokia Repair centre in Ontario as instructed by Nokia support with my own shipping expense.
    And what transpired
    01-04-2013 10:00 PM
  6. flame l's Avatar
    I'm still waiting cause canada post will ship my phone on monday and they told me that they will prioritize my phone. Probably end of next week, they will email me again.
    01-04-2013 11:43 PM
  7. erzhik's Avatar
    Unlocking your phone does not void warranty. Not sure about Rogers, it may void their store return policy, but definitely not warranty. I don't know why they told you that, you might wanna talk to a manager.
    01-05-2013 01:17 AM
  8. ttsoldier's Avatar
    well im gonna ship it to the repair center in Ontario on Monday and see what happens.
    01-05-2013 12:36 PM
  9. ttsoldier's Avatar
    So today is the day in supposed to send the phone back to Canada for my sis to take it to Nokia. Well what so you know... Two hours of charger with normal usage and it's still @100%.

    Not sure if this is a misreading or a bug or what. Now I don't want to send it again. Lol .
    01-06-2013 01:20 PM
  10. ttsoldier's Avatar
    Never mind. Was just a glitch. Rebooted phone and it was @ 33%.

    Back you go lumia :(
    01-06-2013 02:40 PM
  11. tooneystar's Avatar
    Unlocking a Nokia Lumia 920 does not void warranty. I too have unlocked my Nokia Lumia 920 locked to Rogers network. I unlocked my Nokia Lumia 920 using unlock code. I got the unlock code for my Nokia Lumia 920 from www.mobileunlocksolutions.com at affordable cost with easy unlocking instructions.
    04-10-2013 05:54 AM

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