01-18-2013, 07:10 PM #1
- 1 Posts
Apologies if someone has already brought this up. I just had a chat with AT&T support and thought you may be interested.
[AT&T representative - redacted]: Sure, how can I help?
[Me]: I bought a Lumia 920 as soon as it came out
[Me]: at the time they told me it could not be unlocked, and so it wouldn't for a few months
[Me]: do you have any idea of how long needs to pass before it can be carrier unlocked?
[Me]: i travel a lot so it makes a difference to be able to use another SIM
[Me]: (that's how I lost the iPhone one...)
[AT&T]: Can I have you dial *#06# from the device and verify the IMEI. I can certainly check on that for you.
[AT&T]: It would appear that our exclusivity agreement between Nokia and AT&T, with that device, should be completed after 5/9/2013.
- 05-06-2013, 08:57 AM #4
FACT: This exclusivity agreement gave Nokia a tiny seat at a BIG AT&T table, albeit with a spotlight paid-for by ATT. That was not a great deal for them, since it surely cost Nokia dearly in total sales, and probably cost them a bit of loss in total advertising. It did help Nokia create an aura surrounding the exclusivity, but, if I were Nokia's CFO, I'd much rather have had the larger unit sales. And Microsoft's CFO would definitely have rather had the greater number of sales. This phone brings Microsoft "back" as much as it does Nokia. Don't forget that Microsoft is every bit as much married to the WinPhone OS as is Nokia.
And the real winner here? AT&T. They got exclusivity on the Phone of the Year for 6 months, and all they had to do was pre-order a certain minimum number of units, and pay more than the carrier's usual percentage of shared ads for the device, with a (small by ATT standards) guaranteed minimum number of ads.
So it's definitely not some bone that ATT threw to Nokia. Not even close. It's almost certainly the reverse, but not by Nokia's cunning (not sure they have much, those Finnish wolves...) It was possibly-to-probably a desperation move by Nokia that it didn't need to do, but went for at the time, due to deep concerns over its Win-only "strategery".
Is it a WIN-WIN for ATT-Nokia? That's possible. But not for the consumer, making it a WIN-WIN-LOSE. (Do you have any idea how difficult it was getting this phone unlocked so I could use it on my T-Mobile corporate account? And then figuring out the way to set up WAP for MMS and a few other things?)
As long as the Department of Justice and Federal Trade Commission allow these exclusivity deals which harm consumers, and do the opposite of fostering competition and providing enhanced consumer choice, we'll keep getting these WIN-WIN-LOSE deals that we're always stuck with here in the US. Maybe someday we'll outlaw Republicans, bring back needed regulation, and start to actually function again in a fair, pro-consumer market as Europe almost enjoys now -- I say "almost" because, of late, Europe has erred badly allowing profiteers like Draghi to run rampant.
But in the end, if you keep wondering why Europe gets all the great devices, and gets them all first, and you can put them on any carrier you choose, wake up, stop voting for Republicans, allow real, tough regulation to smack down these carriers, manufacturers, and OS providers, and get pro-consumer laws already on the books actually working again.
Meanwhile, remember this situation -- your favorite new phone is married to the most egregiously, criminally predatory carrier on the planet and you either hafta join the Evil Empire or wait it out until the next killer device is only a few months off anyway. Don't say I didn't warn you.
05-06-2013, 09:34 AM #5
- 219 Posts
This happened to me... Got this mail after contacting through Twitter and official page of At&t
You and I were interacting on Twitter about the unlock code that you need for your Nokia 920. I just wanted to let you know that the date you were provided on May 9th is an approximation for when the code will be available. This information was not supposed to be provided because if we dont have the code for you on that date, you will be more upset with us. We will be able to unlock the device in June and if you would like to send another request then we will be able to assist you.
I am sorry for all of the incorrect information that you were given. There are customers that will jailbreak their phones if they need to use them before we have the unlock codes available. We do not encourage this and I would advise to wait until June so that you get the correct information and your device warranty is not voided.
We will not be able to assist with a device unlock for the Nokia 920 at this time and I apologize for all the frustration again.
J***, Social Media Manager
myAT&T Social Media Team
Check out our support center: AT&T Customer Service - Wireless, Internet, U-verse & Home Phone Support
- 05-06-2013, 08:37 PM #6
In Australia the 920 is still exclusive to one carrier (Telstra), however they sell all their phones carrier unlocked out of the box :)
We're in 2 year contracts anyway, so i dont see the point of locking the devices? Do americans also have 2 year contracts?
- 05-06-2013, 08:46 PM #7Phone History (hopefully in order): Samsung SGH-D407 > AT&T (HTC) Tilt > Sony Ericsson W580 > Blackberry Curve 8900 > Sony Ericsson C901 > HTC Touch Pro 2 > Blackberry 9700 > iPhone 3GS > Motorola Defy > Blackberry 9650 > iPhone 4 > Nokia E71 > Dell Venue Pro > HTC Titan > HTC Titan II > Lumia 900 + Samsung Galaxy Exhibit > Nokia Lumia 920 + Nokia Lumia 521 + Motorola RAZR V3xx
Last updated: 05/13/2013
- 05-09-2013, 05:09 PM #13
Also, as of this morning, T-Mobile did not yet have an OTA or app to auto-set WAP, APN, etc., for this model. However, they do email out these preferred settings (below), and my T-Mobile business agent said she was already getting a bunch of calls on the Lumia 920 that she had been directing to the tech support people to get set up. The Lumia 920 is FREE! Wooooo Hooooo!
T-Mobile's emailed Preferred Settings:
Internet and Picture Messaging (WAP, MMS)
Access Point Name (APN): epc.tmobile.com
MMSC Server: mms.msg.eng.t-mobile.com/mms/wapenc
Short Message Service (SMS)
SMS Email: firstname.lastname@example.org
SMS center: +12063130004
Email center: 500
Voicemail : +18056377243 (1-805-MESSAGE)
Profile name: WAP Settings
Homepage URL: http://wap.t-zones.com
IP address: <Leave Blank>
Port: <Leave Blank>
T-Mobile also provided: Alternate settings :
Internet APN: internet2.voicestream.com
Note: Assigns non-routable/non-pingable IP Address
VPN APN: internet3.voicestream.com
Note: Assigns Routable IP
WAP & MMS IP and Proxy Address
Gateway (port 9201)
Proxy (port 8080)
Note: Works with WAP APN and MMS Proxy
myvoicestream.com or http://wap.t-zones.com/ or http://wap.t-zones.com/
Short Message Service (SMS)
SMS Email: email@example.com
SMS center #: +12063130004
Email center #: 500
Voicemail #: +18056377243 (1-805-MESSAGE)
Profile name : T-Zones
Homepage URL: http://wap.t-zones.com or myvoicestream.com
Proxy : Enable
IP address : 216.155.165.050
Port : 8080
Login ID : <Leave Blank>
Password :<Leave Blank>
If you are having trouble viewing this email or need more help, please visit us here: T-Mobile Internet & data settings: Non-T-Mo... | Support
Additional stuff in T-Mobile's message:
Thank you for contacting T-Mobile's support!
Here are some instructions for you:
T-Mobile Internet & data settings: Non-T-Mobile phones
The T-Mobile Internet and picture messaging (MMS) settings for unsupported devices are being provided here as a courtesy. There is no guarantee these settings will make an unsupported device fully functional on the T-Mobile network. Customer Care cannot assist further with unsupported device configuration. Further information might be found on the Internet.
Important: T-Mobile recommends upgrading to a 4G capable phone to enjoy America's Largest 4G Network which is now even faster.
Note: Read the disclaimer and notes on unsupported handsets, devices, and software for additional information.
- 05-09-2013, 06:23 PM #14
I actually didn't need to enter all that ^
I used the Access Point app from Nokia (it's downloaded as an app, but once it installs it shows up in your settings menu, near the bottom of the list). It automatically detected the carrier and pulled the correct APN settings. It's actually labeled as T-Mobile LTE (LTE has a new APN actually, I think it's fast.tmobile.com), but I don't have LTE in my area yet so I can't test if it works. Works fine with HSPA though. Haven't tried if it pulled the correct MMS settings yet.Phone History (hopefully in order): Samsung SGH-D407 > AT&T (HTC) Tilt > Sony Ericsson W580 > Blackberry Curve 8900 > Sony Ericsson C901 > HTC Touch Pro 2 > Blackberry 9700 > iPhone 3GS > Motorola Defy > Blackberry 9650 > iPhone 4 > Nokia E71 > Dell Venue Pro > HTC Titan > HTC Titan II > Lumia 900 + Samsung Galaxy Exhibit > Nokia Lumia 920 + Nokia Lumia 521 + Motorola RAZR V3xx
Last updated: 05/13/2013
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