Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

2015 machine in 2017?

Surface 3 still holds its own in 2017

Let Kodi cut your cord

You should be using Kodi for Windows 10

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 6 of 6
  1. rednax_de's Avatar
    Member

    Posts
    15 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    Hi all,

    i have an issue with my lumia 920.
    Everytime I make a call the display stays black (most of the time) so i can't end a call or enter any further Digits.

    Any idea what that could be. Can I somehow test if the sensor itself is buggy(Hardware-Problem)?

    Restart and Hard Reset does not solve the problem.

    Thanks
  2. ballanda's Avatar
    Member

    Posts
    176 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    Keep your hand away from the top of the device. Your big hands are tripping the proximity sensor. Approach the screen from the bottom side with one finger, and don't move your finger any further towards the top of the phone than you need to. If the screen goes black you're doing it wrong and I can't help you any more!
  3. Mio_Ray's Avatar
    Member

    Posts
    317 Posts
    Global Posts
    1,160 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #3  
    It seems that on some phones the screen flexes away from the proximity sensor. Only by half a millimeter, but enough to trigger the sensor. You can work around it by pressing the top corner of the screen down (right next to the A in NOKIA, or take Your chance that a replacement phone will not show the same symptoms.

    Mine does this occasionally, but this easy workaround stops me from actually taking it back for a replacement.
    theprawn likes this.
  4. rednax_de's Avatar
    Member

    Posts
    15 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #4  
    I'll try it...thanks for your replies!
    I bought it at Amazon.de but it is out of stock every since so i guess a replacement isn't possible...
  5. theprawn's Avatar
    Member

    Posts
    74 Posts
    Global Posts
    144 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #5  
    Quote Originally Posted by mio_BB View Post
    It seems that on some phones the screen flexes away from the proximity sensor. Only by half a millimeter, but enough to trigger the sensor. You can work around it by pressing the top corner of the screen down (right next to the A in NOKIA, or take Your chance that a replacement phone will not show the same symptoms.

    Mine does this occasionally, but this easy workaround stops me from actually taking it back for a replacement.
    I just got my warranty authorization and packing slip and was about to send mine off when I saw this... and I'll be damned, it works. Now, do I send it in or embrace the workaround...
  6. phonohead's Avatar
    Member

    Posts
    236 Posts
    Global Posts
    288 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #6  

Similar Threads

  1. Replies: 11
    Last Post: 08-17-2013, 06:18 PM
  2. Volume Control not working on call while on a hands free
    By royniladri in forum Nokia Lumia 800
    Replies: 0
    Last Post: 01-23-2013, 07:49 AM
  3. Nokia Lumia 900 Incoming Calls not working
    By kunalsethi in forum Nokia Lumia 900
    Replies: 1
    Last Post: 01-21-2013, 12:41 PM
  4. 3G and Normal calling not working together!
    By Mayank sensharma in forum HTC 8X
    Replies: 0
    Last Post: 12-25-2012, 08:27 AM

Posting Permissions