Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

2015 machine in 2017?

Surface 3 still holds its own in 2017

Let Kodi cut your cord

You should be using Kodi for Windows 10

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 10 of 10
  1. BeaverJuicer's Avatar
    Member

    Posts
    215 Posts
    Global Posts
    219 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    So I tried to get the new update, but get an error in the store saying it requires features not supported by my device. I press on that, and it says

    App not compatible

    This app is not available because it requires:

    - compass
    So I go into the version already installed (and have used in the past) to get an error saying "your device doesn't support motion sensor" and my compass will no longer calibrate.

    Is this a known issue?
  2. Alex Kj's Avatar
    Member

    Posts
    112 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    Hmm... Maybe try to remove the version that is already installed and then try to re-install it? Does your compass still work in other apps, like gMaps?
  3. BeaverJuicer's Avatar
    Member

    Posts
    215 Posts
    Global Posts
    219 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #3  
    gMaps gives a little note at the top of the screen saying "Compass sensor isn't supported."

    Looks like I'll be sending it out for repair yet again.
  4. jgbstetson's Avatar
    Member

    Posts
    457 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #4  
    This may sound stupid, but make sure you aren't using magnetic materials near the phone. I remember others reporting issues when using a case with a magnetic closure.
  5. BeaverJuicer's Avatar
    Member

    Posts
    215 Posts
    Global Posts
    219 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #5  
    No case, no magnetic anything near it... But the phone doesn't think it has a compass or motion sensor.
  6. jgbstetson's Avatar
    Member

    Posts
    457 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #6  
    Quote Originally Posted by BeaverJuicer View Post
    No case, no magnetic anything near it... But the phone doesn't think it has a compass or motion sensor.
    sorry beaverjuicer. Man, that a great name. Cute, but graphic in so many ways.
  7. sajken's Avatar
    Member

    Posts
    2 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #7  
    I'am having the exact same issue. Answers higly appreciated.
  8. schlati's Avatar
    Member

    Posts
    1 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #8  
    The same goes for me.
    My compass and even the camera (!) stopped working ~3 hours after I received my yellow 920 (while using the city lens app which suddenly hung).
    When using WhatsApp, it's still possible to record videos, but no photos...any suggestions (for either the compass or the cam)?!
  9. Tony Dony's Avatar
    Member

    Posts
    24 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #9  
    City Lens says I need a compass for it to work, but it worked before...
  10. hipporama's Avatar
    Member

    Posts
    285 Posts
    Global Posts
    290 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #10  
    Does it work with a normal compass app? If that also is giving an error, then maybe you should take it to Nokia Care.

Similar Threads

  1. Replies: 8
    Last Post: 11-26-2012, 11:46 AM
  2. Nokia Transport & Nokia City Lens Beta Apps (Lumia 900)
    By TheWeeBear in forum Nokia Lumia 900
    Replies: 4
    Last Post: 01-26-2012, 04:26 PM
  3. How do you carry your device?
    By cckgz4 in forum Windows Phone 7
    Replies: 44
    Last Post: 11-16-2011, 11:21 PM
  4. Replies: 47
    Last Post: 11-03-2011, 12:13 PM

Posting Permissions