One Windows

Microsoft is building a new Windows 10 Shell for PC, Mobile and Xbox

On the Inside

Everything you need to know about the Xbox Insider Program

Beautiful compromises

Surface Studio review: you'll want one, even if you don't need one

3-in-1

Is this the Surface Phone? Microsoft awarded patents for foldable devices

Windows Central Offers

MCSE Certification bundle is just $39

Even more improvements

All the changes found in Windows 10 build 15007!

Games as a Service

What does the cancellation of Scalebound mean for future Xbox exclusives?

Windows Central Offers

Save $90 on these FRESHeBUDS Pro Magnetic Bluetooth Earbuds

Returning for 2017

We're back with an new episode of #AskDanWindows

Lifetime Subscription

VPNSecure is currently 91% off

Our favorite things

The Best of CES 2017 Awards

Infinity Edge in your hand

The XPS 13 2-in-1 is the Dell convertible we've always wanted

Project Valerie

Razer just made a laptop with three — THREE! — 17-inch 4K displays. 😱

Great design from Palo Alto

HP's CES 2017 releases are truly gorgeous PCs

Intel and Google's big day

CES 2017 Day Two: New laptops, new phones, and old ideas made new

Take five is better than ever

The updated Lenovo ThinkPad X1 packs Kaby Lake chips and zero bloatware

Everything we know about the next Xbox: Project Scorpio

UWPowered

'Game Mode' for Windows 10 will power Xbox One and Scorpio games too

Buyer's guide

Best accessories for Microsoft Surface Book

Oh, what a year!

Windows Central Best of 2016 Awards

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 3 of 3
Like Tree2Likes
  • 2 Post By gerbilly
  1. gerbilly's Avatar
    Member

    Posts
    64 Posts
       #1  
    I received my Red 920 a week before xmas and i was very happy with it. However about 2 and a half weeks ago I changed the background theme for the first time from white to black, and I noticed some serious light leakage at the top of the screen, and some just above the windows logo.
    I e mailed Stephen Elap at Nokia, and he got the nokia care team to get in touch.
    I completed the return form on line and my phone was collected the next day.

    I must admit I was hoping they would replace the phone, especially as I had two scratches (not deep ones, more like scratches on the layer they put over the gorilla glass) on the screen.

    They contacted me on Friday to say they had repaired my phone and they were sending it back, so I thought, oh well at least the light leakage issue is sorted.

    Got the phone yesterday with a ridiculous amount of packaging, and opened it up.

    Light leakage is gone, and so are the scratches.

    So it is a big thumbs up from me for the Nokia Care people.


    I also contacted through Elap the top guy for marketing in the UK to say how much i loved the phone but was annoyed that there was a real lack of genuine nokia accessories such as cases and screen protectors and he has promised to look some out for me free of charge.

    So no complaints from me, I know even Apple wouldnt do this with issues I have had before with my old white macbook and previous I Phones.
    Sam Sabri and Kei Square like this.
  2. Sam Sabri's Avatar
    Member

    Posts
    271 Posts
    Global Posts
    288 Global Posts
    #2  
    Sounds like a positive experience! Thanks for sharing.
  3. pewpewbangbang's Avatar
    Member

    Posts
    28 Posts
    Global Posts
    38 Global Posts
    #3  
    Good, cuz I just sent mine in since the SIM card reader is broken.

    As for the free accessories....you are super lucky if you get them, wouldn't mind a free CC-1043 in Cyan. Hook me up lol

Similar Threads

  1. My experience with Nokia Drive - Beta - WP8
    By jwinch2 in forum Windows Phone Apps
    Replies: 25
    Last Post: 10-20-2013, 09:33 AM
  2. Any experience with Nokia repair center? (US)
    By vp710 in forum Nokia Lumia 710
    Replies: 14
    Last Post: 06-22-2012, 10:55 AM
  3. My Experience with Lumia 800
    By tintin123456 in forum Nokia Lumia 800
    Replies: 8
    Last Post: 05-10-2012, 11:54 PM
  4. My experience with Amazon and the Surround.
    By Manuelitoohno in forum HTC Surround
    Replies: 2
    Last Post: 12-08-2010, 09:35 PM

Posting Permissions