- 02-11-2013, 10:05 AM #1
Its been some days now that I discovered another major flaw of the Mail App and applies to both Windows Phone and Windows 8 for all GMail or Google App users and I never saw anyone reporting it. Straight to the point. When you delete an email using these App, the app puts the email in the local deleted folder on an WP or Windows 8 device but the email never actually gets deleted from the Google servers, instead it gets mark as archived(!)
So when you go to your "All Mail" folder on GMail or Google Apps mailbox you will see ALL YOUR EMAILS that you previously deleted using a the Microsoft Mail App. That's not enough? Now listen to this, since ALL MAIL displays ALL your emails including those in your Inbox and all other labels, ALONG with the archived messages, you cannot just "Select them All" to mass delete them, instead, in order to deleted these emails AGAIN you need to manually scan this list one by one and select the messages you previously deleted but never did and are now listed as archived emails.
Try it yourself, I am sorry in advance, this will **** off a lot of people.
I am using Windows 8 since the summer and Windows Phone 8 since last November and I am a heavy email user and I also used heavily the Microsoft Mail Apps across my devices, in my case I had some thousands of emails that I delete but never got deleted. Instead they were intact in the archived folder.
This is just another weakness of the Mail App. In combination of its lack of ability to mail full resolution pictures and other major and minor issues, I now personally use the Mail App as a READ ONLY solution and nothing more.
That's a MAJOR disappointment for me.
Last edited by nMIK-3; 02-12-2013 at 10:06 AM.
- 02-11-2013, 10:24 AM #2
When u click to the fat left of the email in the list, u'll see that there ate actually 2 copies of the same email, when the check boxes appear...one for inbox, one for All Mail. Make sure both are checked and then delete. Its annoying, but it works. I hate that Google All Mail Archive bull s**t.
02-11-2013, 10:55 AM #7
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This would happen if you used Thunderbird or Outlook on a PC, as well. Google thinks you should save every message. Similarly, if you move an item to a local folder in Thunderbird, it copies the message locally and archives the message in All Mail in gmail.
- 02-11-2013, 11:28 AM #8
Google has both Delete Option and Archive Option. They do offer both solutions and many other Apps with Google Mail support are following these standards including the Web Version of GMail and Google Apps, official Mobile Gmail Apps and many third party solutions are all offering both archive and delete options...
If an App has a Delete option but is implementing it as an Archive, is not Google's fault.
Last edited by nMIK-3; 02-11-2013 at 11:44 AM.
- 02-11-2013, 12:04 PM #9
Sounds like u have an issue. In the mail app on WP, in my inbox when I receive a Gmail, I get 2 copies in a thread. If I expand the thread I can delete from inbox, all mail ir both. I'll try and post a screenshot.
- 02-11-2013, 12:28 PM #10
Ok...I sent myself a test mail to my gmail account. Here is how it appears when I get it. One email, in two folders...Inbox and All Mail. In my Inbox it appears as a thread.
From my inbox, if I tap all the way to the left, it will select the thread title, and the inbox version for deletion, but the All Mail version, by default will not be deleted. It will disappear from the inbox when the thread and inbox version is deleted, but will remain in the All Mail folder. You have to manually select that one for deletion as well.
It's annoying, but not nearly as annoying as having to go back to my pc and do it all again from the All Mail folder.
- 02-11-2013, 01:05 PM #11
Just go to the Gmail sync settings page (where you go to enable multiple google calendars), and check "enable delete email as trash for this device" and save.
Now whatever you delete from the mail app will be properly deleted instead of being archived.
Just follow the steps in this link,
Syncing multiple Google calandars
- 02-11-2013, 01:11 PM #12
Thanks for the pics. From what I see we are talking about the same thing. You just delete the same email twice using your phone instead of cleaning app the archives from gmail.com. That does not change the fact that when you hit delete the email should go to the Trash folder, not archive.
Your situation thought is a good workaround for people that want to cleanup archives from their phones. Me I can't stand seeing double copies of every single email.
- 02-11-2013, 01:53 PM #13
Yeah I know. If I delete from with in an open email out if habit, its a pain to then have to go into All Mail and do it again. And its a pain for having to check 2 boxes instead of one in the lust view. Hence my very limited use of Google services.
- 02-11-2013, 01:56 PM #14
- 02-11-2013, 02:07 PM #15
Try these settings on for size:
Of course, that just kind of shifts everything from Gmail servers to whatever client you're using and then deletes it. As an alternative to that, you could always choose the option (when accessing via POP) to "Archive Gmail's copy" and then keep the IMAP settings as they are in the screenshot. The key is to turn auto-expunge "off" since when it is on, it defaults to archiving when you delete stuff.
(or set up as exchange account and it should work)
- 02-11-2013, 02:49 PM #17
Well, if you're using exchange it should delete itself... but if it's not then that's definitely an issue. IMAP and POP should work for those who set it up as a "gmail" account on the phone... not sure how W8 handles it.
- 02-12-2013, 10:02 AM #18
Problem solved. Here is what fixed the issue for me:
For this to work, you need to have your Google Account setup as Microsoft Exchange (Not IMAP or POP) in your Windows Phone or Windows 8/RT device, it doesn't matter if you choose the Google Mail, or Outlook Exchange Icon from the Windows Phone Accounts and Emails setup as long as it has m.google.com on the Server setting.
1. From your PC, in IE10, click on the Tools button (Alt+T)
2. Go to Developer Tools F12 and then click on Tools
3. Expand the "Change user agent string" tab and select "Apple Safari (iPAD)", we need to do this because the Google Exchange Settings are setup to be accessible from only iOS devices, in any other case the settings page is not going to get displayed. (After you done with this you can set it back to default.)
4. Now while you are signed in to your Google Account, go to https://m.google.com/sync/settings/ if this doesn't work and don't get the settings page, try M.google.com/sync/settings/ (with capital M)
5. Click on "WindowsPhone" or "WP8" or "Windows Mail" this will varies depending your device (for me I am using Windows Mail in three devices, a Lumia 920, a Surface and a Windows 8 PC, all my devices were listed there and I was able to enable the option to all of them)
6. Finally select: Enable "Delete Email As Trash" for this device.
7. Optional: Go to your Google Mail, on the left list choose "All Mail" and manually go over all your emails and clean up the archived emails that never got deleted from Windows Mail. Everything without a label next to them like "inbox" is very much an archived message.
That's it! Now when you delete an email its actually gets deleted and go to the "Trash" folder, exactly as it should, exactly as the native reaction from Google Web and Mobile Apps is. Microsoft needs to update there Mail Apps and the delete action should act as delete, not archive, or at least set it up when you hit delete to act as a "move" the message to Trash folder.
Thanks to rajkumr for the reference above regarding the Google Calendars.
Also the official Google Guide for iOS, which this tutorial is based to is located here.
Last edited by nMIK-3; 02-12-2013 at 11:28 AM.
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