05-11-2015 05:13 PM
40 12
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  1. Kevin Russell's Avatar
    So, I purchased the 920 yesterday to replace a lost iPhone 5 and I now can't receive iMessages from iPhone users. I can send to them but can't receive back. No issue with non-iPhone users. AT&T support has informed me that this is an iMessage issue and just sends me to the Apple support folks.

    Is there anyway to resolve this?
    02-20-2013 09:45 AM
  2. ExcaliburII's Avatar
    get them to turn off imessage on their iPhones.
    02-20-2013 09:49 AM
  3. sstockss's Avatar
    have them delete your contact in their phone and re-add you. happened to every single one of my iphone friends when i switched.
    ExcaliburII likes this.
    02-20-2013 09:51 AM
  4. Curtieson's Avatar
    How the what? You can send iMessages from a Windows Phone?

    What's next...we can send Black Berry Messages?
    nbktonic likes this.
    02-20-2013 10:00 AM
  5. ttsoldier's Avatar
    How the what? You can send iMessages from a Windows Phone?

    What's next...we can send Black Berry Messages?
    Well this is what I am wondering...
    nbktonic likes this.
    02-20-2013 10:06 AM
  6. Kevin Russell's Avatar
    No, I'm just sending a text to contacts (assume it's regular SMS) but when they reply they are replying with an iMessage and my number is still linked to iMessage. Working on testing sstocks solution...
    Jastow likes this.
    02-20-2013 10:08 AM
  7. Kevin Russell's Avatar
    As in it is still linked to iMessage on their end with my contact information they have for me.
    02-20-2013 10:09 AM
  8. brianlg's Avatar
    have them delete your contact in their phone and re-add you. happened to every single one of my iphone friends when i switched.
    Yep. This is what you have to do. Its silly, but it fixes it
    02-20-2013 10:09 AM
  9. JMBasquiat's Avatar
    No, I'm just sending a text to contacts (assume it's regular SMS) but when they reply they are replying with an iMessage and my number is still linked to iMessage. Working on testing sstocks solution...
    That's a bug with iMessage. You can't send/receive iMessages unless you have an iPhone or iPod. Apple doesn't allow it. You want to send them SMSs, and you want them to do the same (wait until the text field turns green for SMS, iMessage is blue).

    This is an iMessage bug, not a WP thing.

    The Apple Bug That Let Us Spy on a Total Stranger's iPhone
    02-20-2013 10:30 AM
  10. Curtieson's Avatar
    It isn't a bug really...it is just in their contacts.

    IIRC....I thought on iOS you had to mark wither each contact owned an iPhone or not, and if they had an iPhone it unlocked iMessage and FaceTime. They just need to remove the marker that says what type of iPhone you have and it should fix it. The suggestion of completely removing the contact does that same thing, just a more difficult process.
    02-20-2013 10:35 AM
  11. Kevin Russell's Avatar
    Ok, this is maddening now. My brother deleted my contact on his iPhone and re-added me but I still can't receive a text from him. however, his wife just bought the new HTC Windows phone and is able to receive imessages. Would it have anything to do with the fact that online when logged into my AT&T account it still shows me as owning the iPhone. Customer Support said it take 24-48 hrs before that switches over. Not sure why that would have any impact though.
    02-20-2013 10:38 AM
  12. alpinestars1z's Avatar
    This happens because iMessage is still activated for your number so when other iPhones text you it sends iMessages rather than text messages. Borrow someone's iPhone, stick your SIM in, then turn off iMessage.
    Kevin Russell and realwarder like this.
    02-20-2013 10:39 AM
  13. Kevin Russell's Avatar
    Curtieson,
    I see no such marker in Contacts on my iPad.
    02-20-2013 10:40 AM
  14. Kevin Russell's Avatar
    This happens because iMessage is still activated for your number so when other iPhones text you it sends iMessages rather than text messages. Borrow someone's iPhone, stick your SIM in, then turn off iMessage.
    That is a pain in the ***. I guess I can do that with my wife's iPhone but it's going to scare the crap out of her for me to do that. May have to go to AT&T store and let them do it so I don't get blamed if everything crashes.
    02-20-2013 10:42 AM
  15. Kevin Russell's Avatar
    Wait...this is a brand new SIM card since my old SIM card is obviously still with my lost iPhone. Why would my new SIM card have me linked with iMessage?
    02-20-2013 10:43 AM
  16. alpinestars1z's Avatar
    Wait...this is a brand new SIM card since my old SIM card is obviously still with my lost iPhone. Why would my new SIM card have me linked with iMessage?
    Well you still have the same number right? I think that's how it works, by number. The old SIM card should be inactive now if they gave you a new one.
    02-20-2013 10:54 AM
  17. HeyCori's Avatar
    Everyone's missing out on the easiest solution... replace all your friend's iPhones with Lumia 920s.
    02-20-2013 10:57 AM
  18. Kevin Russell's Avatar
    Yes, same number. Guess I'll run by AT&T store and see if they can do this for me.
    02-20-2013 10:58 AM
  19. uswebworx's Avatar
    Its an Apple thing, I went through it to until i deactivated the phone through itunes and asked AT&T to delete that phone
    02-20-2013 11:15 AM
  20. ftap's Avatar
    The problem is you "lost" you iphone 5. Unfortunately you needed to sign off imessage first with the iphone. I know it's not practical (since you lost the iphone). But it's common knowledge this is a severe problem with imessage.

    I figured this out the hard way when I constantly was switching from iPhone to Galaxy S3 and Lumia 900 last year.

    Like the other posters say. It will take some time. You can request all other users sign off imessage first and you send them a text and have them reply. But it's a pain in the butt.

    Do you have an iPad? You will notice on iPad that their reply messages are being received by imessage servers. But you won't see them unless you sign in with another idevice.
    Kevin Russell likes this.
    02-20-2013 11:16 AM
  21. EauRouge's Avatar
    As people have hinted towards, its an Apple issue. Your friends iphone is still trying to send an imessage, since thats what it thinks you have. Deleting and readding won't always work, it takes some time for Apple's servers to sort everything out (I believe its 2 weeks). Till then, just hate on Apple for causing you such inconvenience and send emails
    02-20-2013 11:35 AM
  22. Sinabu's Avatar
    Go to apples support site log into your Apple ID go to account and Devices and Then remove the old iphone from your number.
    02-20-2013 11:48 AM
  23. realwarder's Avatar
    This is the answer:

    Annoyed the heck out of my wife...

    When you leave an Apple iPhone you must turn off iMessaging on your phone in the settings before you change to any other type of phone.

    If you do not, then your phone number is registered in the Apple servers as being tied to iMessage and you will have trouble.

    Typically one on one, you will still get messages, but they will be delayed because phones try to iMessage first. But for group messages, you will never get the message.

    If you no longer have your phone you will have to use someone else's phone and put your SIM in the phone, start it, and turn iMessaging off. If you are on a different carrier, it won't matter if the phone is on Wifi.

    After you have turned that off, your friends will still need to power down and restart their phones before everything works.

    Welcome to the world of Apple lock down... you are not permitted to leave Apple. How dare you even think about it!
    02-20-2013 04:45 PM
  24. realwarder's Avatar
    Go to apples support site log into your Apple ID go to account and Devices and Then remove the old iphone from your number.
    I can confirm that this does not work... been there, tried it.
    02-20-2013 04:46 PM
  25. Derrick4Real's Avatar
    could you go to an apple store. insert your sim in one of their phones, log into imessage with your apple id, then disable it, then log off. and remove your sim.
    rdubmu likes this.
    02-20-2013 05:07 PM
40 12

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