Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Page 1 of 3 123 LastLast
Results 1 to 25 of 74
Like Tree5Likes
  1. malikons's Avatar
    Member

    Posts
    10 Posts
       #1  
    Hi fellows,

    Got my Nokia 920 in matte black few weeks ago, along with original Nokia cc-1043 gel case in yellow. The case was on the phone for 2 weeks and I just took it off to see the back of the phone and really disappointed to notice marks caused by the case. I tried to rub them off but they don't seem to be going anywhere. I took some pictures and attached to this post for reference. Any idea where do I go from here? If you are using this case, would you mind taking it off and looking at the back of the phone for similar marks? In my case, It seems like the black matte coating has been damaged. I wonder if the other glossy 920's would have the same problem when used with this case.

    Would appreciate some feedback and suggestions.

    Thanks!
    Attached Thumbnails Attached Thumbnails 20130303_160631.jpg   20130303_160456.jpg   20130303_160507.jpg   20130303_160716.jpg   20130303_160734.jpg  

    Last edited by malikons; 03-04-2013 at 04:30 AM.
  2. Nimdock's Avatar
    Member

    Posts
    660 Posts
    #2  
    I don't think I will be of much help since my color combination does not match yours.

    I have a cyan L920 with a red 1043 case. My phone is matte like yours. I've had the case on it for 2 days, so length of time is not comparable either, but I took it out to check and the phone looks normal.

    I'm sorry this happened. Maybe you should contact Nokia since it is an official case.
    Thanked by:
  3. malikons's Avatar
    Member

    Posts
    10 Posts
       #3  
    Quote Originally Posted by Nimdock View Post
    I don't think I will be of much help since my color combination does not match yours.

    I have a cyan L920 with a red 1043 case. My phone is matte like yours. I've had the case on it for 2 days, so length of time is not comparable either, but I took it out to check and the phone looks normal.

    I'm sorry this happened. Maybe you should contact Nokia since it is an official case.
    Thanks for the reply. I have tweeted Nokia for this issue. Lets see if I manage to get their attention. Otherwise I wont hesitate to visit nokia care and share my feelings with them.

    I'd really advice you to use your case with a lot of caution. I didn't know cyan is also matte. I know white, yellow and red are all with gloss finish.

    I'll update the post once I hear from nokia. Meanwhile, I'll wait for other users' feedback on their experiences with this case.

    Its so disheartening to see my lovely Lumia 920 in this condition. I take such a good care of my gadgets. I hope Nokia would be able to help me here, and also sort out this issue soon.
    Thanked by:
    Nimdock likes this.
  4. Firenze89's Avatar
    Member

    Posts
    25 Posts
    Global Posts
    27 Global Posts
    #4  
    Same thing happened on my black Lumia 800 with the official case. Sorry to say that this will be permanent.
    Thought Nokia would have addressed the issue with the 920...
    Thanked by:
  5. Nimdock's Avatar
    Member

    Posts
    660 Posts
    #5  
    Quote Originally Posted by malikons View Post
    Thanks for the reply. I have tweeted Nokia for this issue. Lets see if I manage to get their attention. Otherwise I wont hesitate to visit nokia care and share my feelings with them.

    I'd really advice you to use your case with a lot of caution. I didn't know cyan is also matte. I know white, yellow and red are all with gloss finish.

    I'll update the post once I hear from nokia. Meanwhile, I'll wait for other users' feedback on their experiences with this case.

    Its so disheartening to see my lovely Lumia 920 in this condition. I take such a good care of my gadgets. I hope Nokia would be able to help me here, and also sort out this issue soon.
    Yes, please let us know. :)


    Quote Originally Posted by Firenze89 View Post
    Same thing happened on my black Lumia 800 with the official case. Sorry to say that this will be permanent.
    Thought Nokia would have addressed the issue with the 920...
    Ouch. :( Now I am wondering if I should not use the case.
    Last edited by Nimdock; 03-03-2013 at 10:47 AM.
  6. Firenze89's Avatar
    Member

    Posts
    25 Posts
    Global Posts
    27 Global Posts
    #6  
    It is really frustrating to discover these "unremovable stains" so I would recommend not using this specific case, which is unfortunate given it is, well, official.
  7. Rising Mos's Avatar
    Member

    Posts
    93 Posts
    #7  
    Does anybody having this issue with black on black? I just got the case yesterday and I am loving it but now I am worried!
  8. Firenze89's Avatar
    Member

    Posts
    25 Posts
    Global Posts
    27 Global Posts
    #8  
    Mine was black on black. IMO, the color of the case doesn't matter.
    It would be interesting to see how glossy Lumias react to the cases however.
    rimlover likes this.
  9. danish319's Avatar
    Member

    Posts
    91 Posts
    #9  
    Quote Originally Posted by Rising Mos View Post
    Does anybody having this issue with black on black? I just got the case yesterday and I am loving it but now I am worried!
    Nop...Have black on black for more than 2 weeks now without any stains or marks. No need to worry.....
  10. Firenze89's Avatar
    Member

    Posts
    25 Posts
    Global Posts
    27 Global Posts
    #10  
    2 weeks is ok. Mine was on for almost two months non stop before i removed it and saw the marks. I was travelling by the way so maybe dust and humidity got in the way.
    One solution could be to get the phone out and wash the case every once in a while.
  11. pulkit10's Avatar
    Member

    Posts
    37 Posts
    Global Posts
    38 Global Posts
    #11  
    Thing is, it is pretty hard to prevent damage against friction. Just a tiny amount of dust getting into the case can really damage the device. I had the same issue with my Focus and this is why I'm trying not to get a case for my Lumia. I might just end up getting one anyways but lets see.

    In any case, I would recommend cleaning the back of the phone and the case itself to make sure no dust gets in there (do this every two weeks).
    Thanked by:
  12. ChumsFuture's Avatar
    Member

    Posts
    83 Posts
    Global Posts
    168 Global Posts
    #12  
    my cyan 920 and cyan cc-1043 don't have this issue.
  13. hipporama's Avatar
    Member

    Posts
    285 Posts
    Global Posts
    286 Global Posts
    #13  
    Yep seems to be the same case with me as well. I have the blue, grey and red cases and have been using them for the past couple of weeks. Back seems to have faded in a small place at the bottom. Guess I won't be using the cases much after all :(
  14. Nimdock's Avatar
    Member

    Posts
    660 Posts
    #14  
    Quote Originally Posted by hipporama View Post
    Yep seems to be the same case with me as well. I have the blue, grey and red cases and have been using them for the past couple of weeks. Back seems to have faded in a small place at the bottom. Guess I won't be using the cases much after all :(
    What color is your phone?
  15. Daylife's Avatar
    Member

    Posts
    217 Posts
    #15  
    This happens with every cover,phone......it should not be a surprise to anyone. Dust, and even small particles get inside and when you put the phone in your pocket or desk the particles and dust tub on the back so it will scratch it. If you don't want this happening get a case that covers the entire phone so nothing gets inside.
    Sent from my Nokia Lumia 920 using Board Express
    Thanked by:
    Ultimateone likes this.
  16. thaguy's Avatar
    Member

    Posts
    38 Posts
    #16  
    mine is worst than op.

  17. Nimdock's Avatar
    Member

    Posts
    660 Posts
    #17  
  18. Ultimateone's Avatar
    Member

    Posts
    785 Posts
    Global Posts
    786 Global Posts
    #18  
    Like said above, if you put a case on your phone most likely it will leave marks in some places...
  19. RumpRoast's Avatar
    Member

    Posts
    109 Posts
    Global Posts
    175 Global Posts
    #19  
    I have a black 920 with the black 1043 case on mine for little over a month now. Prior to that I had the Apex hybrid mesh case and prior to that I had the Xtremeguard full body skin. Never bothered to take the skin off when my 1043 case arrived.

    Just last week I showed a buddy of mine the case and took it off to show him and noticed tiny indentations on the back of the phone on the skin. This leads me to believe that small grains of dirt or sand got in between the skin and the cover. I can only imagine what my back would look like without the xtremeguard. Now I make it a habit to take the case off and wipe down the back of the phone and wash the case every week. If for any reason you get a replacement device I would recommend a skin before putting the case back on.
  20. malikons's Avatar
    Member

    Posts
    10 Posts
       #20  
    Quote Originally Posted by RumpRoast View Post
    I have a black 920 with the black 1043 case on mine for little over a month now. Prior to that I had the Apex hybrid mesh case and prior to that I had the Xtremeguard full body skin. Never bothered to take the skin off when my 1043 case arrived.

    Just last week I showed a buddy of mine the case and took it off to show him and noticed tiny indentations on the back of the phone on the skin. This leads me to believe that small grains of dirt or sand got in between the skin and the cover. I can only imagine what my back would look like without the xtremeguard. Now I make it a habit to take the case off and wipe down the back of the phone and wash the case every week. If for any reason you get a replacement device I would recommend a skin before putting the case back on.
    I usually put zagg or some other protective shield to protect my device and hardly use cases. However, I went with a case this time since the case was soft gel and it was original nokia.

    For all those who have not seen this issue, I'm happy for you, but its just a matter of time before your device gets ruined. Please put some sort of shield on or keep your device and the case super clean.
  21. Nimdock's Avatar
    Member

    Posts
    660 Posts
    #21  
    I was so excited about the red case I ordered a cyan too. :| AGHHH!

    And here I thought I was protecting my phone.
  22. david90531's Avatar
    Member

    Posts
    899 Posts
    #22  
    ....omg i'm too scared to even take off my case and check. It can't be erased??
  23. hipporama's Avatar
    Member

    Posts
    285 Posts
    Global Posts
    286 Global Posts
    #23  
    Quote Originally Posted by Nimdock View Post
    What color is your phone?
    Same as OP - Black.
  24. hipporama's Avatar
    Member

    Posts
    285 Posts
    Global Posts
    286 Global Posts
    #24  
    Quote Originally Posted by david90531 View Post
    ....omg i'm too scared to even take off my case and check. It can't be erased??
    It's not dirt that can be wiped off. Looks like dust particles get inside and scratch the top layer of the body.
  25. Jed Cutler's Avatar
    Member

    Posts
    38 Posts
    #25  
    is it happening more to matte colors or it doesn't matter?
Page 1 of 3 123 LastLast

Similar Threads

  1. Lumia 920, Zune and Windows 7
    By Venom98 in forum Nokia Lumia 920
    Replies: 6
    Last Post: 03-21-2013, 06:21 PM
  2. FS: Lumia 920 Black with Yellow Charging Plate
    By brdl04 in forum The Marketplace - Buy, Sell & Trade
    Replies: 5
    Last Post: 03-01-2013, 08:45 AM
  3. Nokia lumia 920 WiFi and 4G LTE (AT&T) Problems
    By RushilPa in forum Nokia Lumia 920
    Replies: 4
    Last Post: 03-01-2013, 12:08 AM
  4. Replies: 1
    Last Post: 11-19-2012, 09:32 AM
  5. How the Lumia 920 wins and fails compared to the iPhone 5.
    By Simon Tupper in forum Upcoming & Rumored Devices
    Replies: 23
    Last Post: 10-04-2012, 06:32 PM

Posting Permissions