Backfired Repair...

[Daniel Ratcliffe]

So, I've just got my Nokia Lumia 920 back from repair (Nokia Care Store). But there's a new problem. Same SIM card, same position, etc. HTC gets full 3G signal. Nokia thinks there's no signal available (the HTC can get online, the Nokia can't). Does anyone know what's happened? Before the repair, my HTC and Nokia would get similar levels of signal, but now there's this huge discrepancy. Anything I can do to fix it? I've done flight mode toggle, reboots, etc.

 

[rockstarzzz]

So, I've just got my Nokia Lumia 920 back from repair (Nokia Care Store). But there's a new problem. Same SIM card, same position, etc. HTC gets full 3G signal. Nokia thinks there's no signal available (the HTC can get online, the Nokia can't). Does anyone know what's happened? Before the repair, my HTC and Nokia would get similar levels of signal, but now there's this huge discrepancy. Anything I can do to fix it? I've done flight mode toggle, reboots, etc.

Welcome to the dark side of firmware update. Could you quickly check and see if you've been given a 1308.x update?

 

[pkcable]

You've reseated the SIM card right?

 

[Daniel Ratcliffe]

Welcome to the dark side of firmware update. Could you quickly check and see if you've been given a 1308.x update?

1232.5951.1249.1018

You've reseated the SIM card right?

I'm presuming I sometimes get signal with the Nokia that would be a yes? Could you elaborate further please?

 

[unstoppablekem]

Did you have new new update before you sent it in?

 

[Daniel Ratcliffe]

Did you have new new update before you sent it in?

I don't think so... using whatever EE have given me.

 

[pkcable]

1232.5951.1249.1018



I'm presuming I sometimes get signal with the Nokia that would be a yes? Could you elaborate further please?

What I mean is, take the card out of the slot and put it back in. Make sure it's making good contact with the contacts in the slot, make sure it's seated in there correctly.

 

[unstoppablekem]

I don't think so... using whatever EE have given me.

Maybe if it wasn't on the newest update (the one before, I think that was Portico), you wouldn't have this problem. But I don't know.

 

[rockstarzzz]

ugh! Just when I thought we had another user who can support 1308 connectivity issue!

 

[Daniel Ratcliffe]

What I mean is, take the card out of the slot and put it back in. Make sure it's making good contact with the contacts in the slot, make sure it's seated in there correctly.

I've done that. Nada. It's not showing SIM error though.

 

[palandri]

Sounds like the antenna is disconnected.

 

[Daniel Ratcliffe]

Sounds like the antenna is disconnected.

It sometimes gets signal. Could it be a fuzzy connection between the antenna and the main motherboard? Although let's be clear, the Nokia doesn't get signal in places it used to.

 

[unstoppablekem]

It sometimes gets signal. Could it be a fuzzy connection between the antenna and the main motherboard? Although let's be clear, the Nokia doesn't get signal in places it used to.

I know you don't want to hear this, but maybe contact Nokia and have them repair it again? And try and ask them if they can give you a brand new phone, like what AT&T does with warranty/insurance replacements.

 

[Daniel Ratcliffe]

I know you don't want to hear this, but maybe contact Nokia and have them repair it again? And try and ask them if they can give you a brand new phone, like what AT&T does with warranty/insurance replacements.

Yeah, I think I'm going to do that. Tried the signal again after charging the phone.
HTC: 3 bars HSDPA
Nokia: 3 bars GPRS

Genius me thought a phone reset would fix it... I've only gone and bricked it X_X back to Nokia it goes...

 

[Daniel Ratcliffe]

So, managed to unbrick the phone (thank goodness) but my signal woes remain... Looks like Nokia Care Store is the only way to go

Edit: spoke with Phones4U and Nokia. It's gone back for repair.