We made some changes

Our new forums are here!

Saving money on data

Mint SIM is the perfect way to get cheap data in the U.S.

Don't count Windows Phone out just yet

Dead? Psh. Here are 5 reasons to stick with Windows 10 Mobile

VPN vs. Proxy

The difference between a proxy and a VPN

Latitude attitude

Dell Latitude 7280 is a business laptop with tons of consumer attitude

4K all the way

You probably don't NEED a 4K webcam, but we love Logitech's BRIO 4K anyway

Long live Windows phone

Contrary to popular belief, Windows phone won't die anytime soon

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Page 1 of 2 12 LastLast
Results 1 to 25 of 46
Like Tree13Likes
  1. Pr4w's Avatar
    Member

    Posts
    5 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    Hey !

    Last night, fed up with the fact I wasn't getting any notifications on my store tile, I decided to go with a factory reset of the phone.
    I plugged it in, hit factory reset, and waited. After a good two hours, I went to bed, gears still spinning. As I woke up, still gears... Phone is bricked.

    I've tried soft resetting it, to no avail, I'm just endlessly stuck on gears and have no idea what to do...


    Any help ? :(

    Thanks !
    Mark
  2. lsmachado's Avatar
    Member

    Posts
    678 Posts
    Global Posts
    1,175 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    Does it have a SIM card? If it does, you might try removing it and giving it a few more minutes. This worked for me after a factory reset. Took 5 or 10 minutes and it was fine.
  3. Pr4w's Avatar
    Member

    Posts
    5 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #3  
    Quote Originally Posted by lsmachado View Post
    Does it have a SIM card? If it does, you might try removing it and giving it a few more minutes. This worked for me after a factory reset. Took 5 or 10 minutes and it was fine.
    Yeah I removed the sim card this morning, it's been working for ages still, to no avail :(
  4. lsmachado's Avatar
    Member

    Posts
    678 Posts
    Global Posts
    1,175 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #4  
    There is a long thread here about a fix. Try searching for "fix for bricked Lumia 920". I know it helped a lot of people. It explains how to flash the phone.
  5. Troyseph's Avatar
    Member

    Posts
    100 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #5  
    I had the same issue with my 920 when I tried to reset it. It spun for 1.5 hours. Then I took it outside to drive it to a replacement center and as soon I got in the car it stopped and went to the welcome screen. The only thing I could think was that it had something to do with it being on my home WiFi before reset and then when it jumped to the cellular network it started working. It also could have been a coincidence. It also could have been afraid of the replacement center, :)
    Technoloay, eeninay and zodali88 like this.
  6. JammyGitz's Avatar
    Banned

    Posts
    198 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #6  
    Quote Originally Posted by lsmachado View Post
    There is a long thread here about a fix. Try searching for "fix for bricked Lumia 920". I know it helped a lot of people. It explains how to flash the phone.
    Has it been updated to show that NaviFirm no longer works?
  7. hudsonvalley's Avatar
    Member

    Posts
    113 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #7  
    Let the battery drain completely and phone die.
    I had similar issue, mine were spinning for about a day. I tried all resets possible, killing the battery twice helped.
  8. Long Syntax's Avatar
    Member

    Posts
    166 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #8  
    Look in the 920 Forum in this site, there's a pinned post talking about this topic. I read through the whole thread when I reset my phone and the phone would never finish the spinning gears screen (waited 8 hours). Try the key combo to force it (didn't work for me). Sorry to deliver bad news, but in the end I had to take back to AT&T at which point they just swapped it out for another one.
  9. frendz07's Avatar
    Member

    Posts
    7 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #9  
    Exactly NaviFirm doesnt work!!!
  10. Pr4w's Avatar
    Member

    Posts
    5 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #10  
    I fixed it by downloading the firmware with Nokia Data Package Manager and flashing the phone with NCS ! :)
  11. wpnokia920's Avatar
    Member

    Posts
    83 Posts
    Global Posts
    91 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #11  
    I held down power and volume down then tried power and both volume buttons multiple times until finally it booted.
  12. Hector Pons's Avatar
    Member

    Posts
    9 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #12  
    Whatever you do to recover your phone, REMOVE the SIM card. I have already tried everything to recover mine, nothing work UNTIL I REMOVE the SIM card.
  13. Xpider_MX's Avatar
    Member

    Posts
    736 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #13  
    Vol down + lock button until reset, and when the nokia logo appears, press vol up->vol down->lock button->vol down and wait 10 minutes.
  14. wizzackr's Avatar
    Member

    Posts
    56 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #14  
    Or you might be totally out of luck like I was - and none of the above-mentioned things work. Had to send it in and that... was turned out not to be fun.

    Hope you have more luck than I had!
  15. MikesChevelle's Avatar
    Member

    Posts
    314 Posts
    Global Posts
    324 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #15  
    Quote Originally Posted by Xpider_MX View Post
    Vol down + lock button until reset, and when the nokia logo appears, press vol up->vol down->lock button->vol down and wait 10 minutes.

    this
  16. caesar500's Avatar
    Member

    Posts
    27 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #16  
    You may want to take it back to At&t. I'm on my 6th Lumia and will probably ask for a 7th (performance issues). The problem is that the replacement phone pool consists of refurbished, re-certified and phones that were returned within 30 days. It's been extremely frustrating. I've tried to haggle for any actual new 920, but it hasn't worked.
  17. cooltaj's Avatar
    Member

    Posts
    46 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #17  
    This needed to be documented for bricking or spinning gears problem on L920

    Okay, I contacted Customer Care chat. They said:

    Normally, it takes only 30 minutes at most to reset it. In the event that it would take longer, like what happened here, you can press and hold both on the volume down button and power key for about 10 seconds.

    The phone should then reboot. If the phone would still be stuck to spinning gears, here is a hardware reset that you need to press.

    Input these keys on the following sequence, press them one key at a time:
    Volume up
    Volume down
    Power key
    Volume down

    Make sure that you try this while the phone is charged.

    When I did this... the gears continued to spin for about 5 minutes, but then the phone restarted and made it back to the "Welcome to your phone" screen. Success!

    Source: http://blisslabz.com/infinite-spinni...windows-phone/
    New Source: http://highlymobile.wordpress.com/20...windows-phone/
    Last edited by cooltaj; 04-24-2014 at 07:43 PM.
  18. benxiaolinren's Avatar
    Member

    Posts
    9 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #18  
    I tried EVERYTHING you guys mention here. And also took it to a cell phone repair store. After 5 days, my phone is still bricked. I called Nokia Care twice. They said there is no place I can take my phone to fix in Canada because I bought mine from HongKong.
    My phone is under warranty. I will have to send it back to HongKong to get an exchange.
    It is very disappointing that I have to go through such an hassle to get the phone fixed. Why can't Nokia have some independent stores worldwide to have international warranty like Apple. Not that I support Apple, in fact, I hate it. I just wish Nokia could do a better job when it comes to deal with customers' device problems.
  19. AndreStudart's Avatar
    Member

    Posts
    310 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #19  
    Quote Originally Posted by benxiaolinren View Post
    I tried EVERYTHING you guys mention here. And also took it to a cell phone repair store. After 5 days, my phone is still bricked. I called Nokia Care twice. They said there is no place I can take my phone to fix in Canada because I bought mine from HongKong.
    My phone is under warranty. I will have to send it back to HongKong to get an exchange.
    It is very disappointing that I have to go through such an hassle to get the phone fixed. Why can't Nokia have some independent stores worldwide to have international warranty like Apple. Not that I support Apple, in fact, I hate it. I just wish Nokia could do a better job when it comes to deal with customers' device problems.
    you can try flashing your device, most probably it will come back to life..
  20. nitin88's Avatar
    Member

    Posts
    72 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #20  
    Quote Originally Posted by benxiaolinren View Post
    I tried EVERYTHING you guys mention here. And also took it to a cell phone repair store. After 5 days, my phone is still bricked. I called Nokia Care twice. They said there is no place I can take my phone to fix in Canada because I bought mine from HongKong.
    My phone is under warranty. I will have to send it back to HongKong to get an exchange.
    It is very disappointing that I have to go through such an hassle to get the phone fixed. Why can't Nokia have some independent stores worldwide to have international warranty like Apple. Not that I support Apple, in fact, I hate it. I just wish Nokia could do a better job when it comes to deal with customers' device problems.
    No company offers International Warranty for phones. Because they are made for carrier specific and region locked features, sometimes hardware too.
    Apple doesn't offer International Warranty. Re-read it to completely understand or visit one of the Apple stores with bricked phones for experience

    Apple - Legal
    IMPORTANT RESTRICTIONApple may restrict warranty service to the country where Apple or its Authorized Distributors originally sold the Apple Product."
    Read, as is usual with such legal documents, "may" as "will".
  21. Xpider_MX's Avatar
    Member

    Posts
    736 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #21  
    Quote Originally Posted by benxiaolinren View Post
    I tried EVERYTHING you guys mention here. And also took it to a cell phone repair store. After 5 days, my phone is still bricked. I called Nokia Care twice. They said there is no place I can take my phone to fix in Canada because I bought mine from HongKong.
    My phone is under warranty. I will have to send it back to HongKong to get an exchange.
    It is very disappointing that I have to go through such an hassle to get the phone fixed. Why can't Nokia have some independent stores worldwide to have international warranty like Apple. Not that I support Apple, in fact, I hate it. I just wish Nokia could do a better job when it comes to deal with customers' device problems.
    I tryied the keys from customers care for 3 times, the third works.
  22. migueli2's Avatar
    Member

    Posts
    449 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #22  
    Tried everything.... Nothing... Mine stops at start when NOKIA apear
  23. AndreStudart's Avatar
    Member

    Posts
    310 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #23  
    Quote Originally Posted by migueli2 View Post
    Tried everything.... Nothing... Mine stops at start when NOKIA apear
    You can flash it, your device will come back to life..
  24. migueli2's Avatar
    Member

    Posts
    449 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #24  
    Quote Originally Posted by AndreStudart View Post
    You can flash it, your device will come back to life..
    After long reading and a few diff tries I managed to make it work with Nokia Care Suite
  25. 08rebel's Avatar
    Member

    Posts
    1 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #25  
    Thank you! This fixed my phone!
Page 1 of 2 12 LastLast

Similar Threads

  1. Lumia 920 repair log. EE UK. Phones4u.
    By JammyGitz in forum Nokia Lumia 920
    Replies: 14
    Last Post: 07-19-2013, 07:18 AM
  2. #2InstaWeather share weather on your photo
    By Tuan Em in forum App Spotlight
    Replies: 4
    Last Post: 07-10-2013, 02:15 PM
  3. Nokia Philippines Teasing Lumia Amber Update
    By John Balacano in forum Windows Phone 8
    Replies: 4
    Last Post: 07-02-2013, 09:16 AM
  4. FM Radio on Lumia 920? it was there on Lumia 800
    By wayne310 in forum Nokia Lumia 920
    Replies: 1
    Last Post: 07-02-2013, 04:29 AM

Posting Permissions

";