- 09-20-2013, 11:43 AM #1
Frustration is the only thing Iím receiving from my Lumia 920. Itís really unbelievable and unacceptable that we get treated by MS and Nokia this way. I've stuck it out and patiently waited for apps to be updated and for OS bugs to be squashed, and instead I get glance, and double tap -more features that use MORE battery. It seems like they really have their priorities screwed up.
While waiting for my phone to be replaced at the ATT store I noticed that there was another person with a Lumia 920 frustrated at the phone because the proximity sensor wasn't working. If they are wondering why their phones arenít selling well; this is why. Word of mouth is really all they have. Look at how many commercials were put out on the surface and compare that to how many products they sold. They actually had to do an Ebay fire sale to get the product to move off the shelves!
After I got my refurbished phone, I noticed that the power and camera buttons were loose and worn out. The camera button was so pressed in that you could barely get it to activate when you tried to press on it. The ATT rep noticed that and went back in and got another refurbished phone. The buttons on the second one were in better shape but the Rep couldnít get the SIM card tray to open. The Rep got frustrated and went back and grabbed another one. This last one seemed like buttons were ok and she was able to remove the SIM card tray without a problem. Wonderful quality assurance, I wonder who oversees the refurb process?
The rep Rep inserted my SIM card and we waited for the phone to do its normal boot up process. She tested phone calls and asked me if I wanted her to setup my live account. I kindly told her that I would do that later and that I was on my lunch break. So I left.
When I got back to work I decided to only install the apps that I use on a day to day basis, without adding the respective accounts to the phone. Do you guys remember the commercial where they tested the speed of Windows Phone vs the competition, like the ability to tweet and post a facebook status?
So the only apps I installed were WhatsApp, Facebook beta, Rowi and WP Central. I also added my Live account and Exchange Work account(one set to sync every 30 and the other every 15 minutes respectively). And since I have to conserve power I have Bluetooth, Wifi, NFC and Location Services turned OFF, I only turn Wifi on when I need to. The only Background process I have it Whatsapp. Iíve also disabled Xbox Games and Xbox Music from the Settings Ė Applications menu. To me that's pretty low key setup compared to how I normally set it up.
My normal setup is to have both of my emails set to push and to set up Twitter, Facebook and Linkedin under Accounts, Wifi and Location ON and installing all of my apps (Viber, Skype, Skydrive, LinkedIN, SportsCenter, Chase, Wellsfargo, Bing Weather, Convert2Go, Creative Studio, Dominoís Pizza, all the Synology Apps, Ebay, Endomondo, fhotoroom, flashlight-x, flixter, fotor, fresh paint, groupon, mytube, network tools, nokia music, pageonce, panorama, paypal, pdf reader, play to, proshot, redbox, refocus, smartshoot, sophielens pro, speedtest, uc browser, yelp).
But since I have to conserve Battery or else my phone dies out in 4 to 5 hrs, Im handicapped on my experience (for now).
The whole reason behind this is to try to find the motive for the excessive battery drain. My plan is to try the phone with these apps for couple of days and if I keep having the battery drain I will uninstall one app at a time until the drain stops. Again If I canít install apps because the phone canít take it or battery drains from us installing them then itís no point to having Windows phone 8. If I get to the end of the trial and still have the battery drain well letís just say the Lumia will sit as a paper weight for a while.
I really love this phone itís a great interface, itís fast, intuitive, but if you canít use it or take advantage of all the features because you have to disable them in order save battery then itís no better than iOS or android for that matter. Might as well go back and get a dumb phone and do everything on my PC.
MS and Nokia we have really high expectations and but very little actions. Know issues have not been looked at or acknowledged, and quoting that you are nowhere near close to positioning yourself near android or iOS (numbers, apps and feature wise) you have to step up and be better or handle things better than your competitors.
With that said the only way I see them stepping up and actually doing something about it is to hurt them where it does matter $$$$$$$$. If ATT would put their foot down and HALT all sales then maybe it would get things moving. But we all know that this drastic move would not only hurt MS and Nokia it would also hurt ATT numbers $$$$$$. All I ask for is to remove the uncertainty and come out and acknowledge the issues and give us an ETA on the reported issues, because the only thing you are telling me and the community now is just that you DONíT CARE.
- 09-20-2013, 11:58 AM #2
Ok, I care but haven't had any issues since January 2013 when I bought the phone. Sorry to see you have issues with your device. I think Nokia should have better quality control since I see many posts of users having replaced multiple units.
I play heavy games on my 920 , use whatsapp a lot ( recieve like 500 messages on it) , skype, SMS, Calling, facebook, News, sports, App development , some more and I get around 6-7 hours average without battery saver. I started playing Angry Birds star wars 2 and it seems drain my battery a faster tan usual but not too alarming.
09-20-2013, 11:58 AM #3
- 370 Posts
Sounds like you're blaming Microsoft/Nokia for issues caused by AT&T.
As for the battery life issue, I don't really understand why you keep having problems. I get issues from time to time that a restart cures for the next couple of weeks, if not longer. I keep a handful of tasks going in the background, play a few games but generally text and email more than anything else. I get nearly two days of battery life and my phone is nearing a year old. Seems to me like there might be a particular app in that list that keeps causing problems.
If you're unhappy now you'd better not try iOS 7. Keep background tasks active and it's an easy 10% drain per hour doing nothing but moving icons, screwing with settings and browsing the web.
09-20-2013, 12:12 PM #5
- 179 Posts
i'm sorry to hear your frustration. I've said before, some heavy battery drain may have to do with how the phone is looking for LTE in your particular area. People usually just dismiss this as they have "bars" but I work one day a week from inside a building with horrible coverage (on all phones, not just WP) and it shows I have 2-3 bars consistently but I can lose 50% battery in a couple of hours with nothing running and it just sitting there. When I leave the building and charge the phone back up I can get the remainder of the day and lose ~20%.
Same thing happens when I go to visit family in Missouri. Drain is heaviest when it's constantly searching for signal, but the "bars" make it look as though everything is fine.
I have had my 920 since day one and have had very few problems with it. Hope your venting helped you feel better and it all works out.
- 09-20-2013, 12:37 PM #6
This is interesting. I'm on Straight Talk where there is no LTE and my battery life goes from 6:30 am until 4:30 if I don't put it on my charging pillow at work. Longer if I just do basics (check email, reply to texts, a phone call or 2). I'm thinking of switching to AIO Wireless because apparently I can utilize LTE, but if the battery drain is that significan't, maybe not.
- 09-20-2013, 02:19 PM #8
I totally understand your take on quality assurance. It definitely seems like it's lacking. My first 920 had a rattly vibrate and squeaky corners. But when I got a replacement, it was a lot better. But my ATT store gives out new units for warranty exchanges. I think the 920 quality has gotten better with later builds since they've had more experience building them. The only lingering problem is dust in the front facing camera. But the ATT store told me I can bring it back and get a new one anytime the issue arises. So I'll probably go back once more before my warranty expires and get a replacement. It's not a huge deal though. I get 20 hours of battery on a charge usually which is enough for my day.
09-20-2013, 04:09 PM #10
- 12 Posts
Sorry to hear about your problems, I've bought 2 off of ebay and not had any of these kinds of issues. I have flashed different ROMS on occasion and had weird things happen, but I flash again and they problems go away.
I hope this is not the normal, but sometimes you can of issues with a product/company that are so bad they turn you off for a very long time. I can't say I blame you. I hope your experiences get better!
- 09-20-2013, 05:10 PM #12
sorry to hear your situation and frustration. I dont think Lumia 920 sales should be halted but as mentioned you just haven't had good quality assurance from ATT. Im a week into my device and I had the Amber update as soon as I put it on. I get about 16-20 hours of usage depending on what I do. I think playing streaming videos from Netflix or Metrotube drains battery quickly.
I'm just wondering revfast with all the apps you normally run I guess it depends on the frequency of notifications you get through them in the background. Is there some downloading going on in the background. I don't know about WP8 (new OS for me) but Android use to put apps in a idle mode when they were not frequently used and also a great feature which we need was looking at APPMANAGER which showed the apps running in the background and you being able to delve into each individual app and stop/disable it manually. Was very useful especially when Android OS showed lag on devices with smaller RAM.
FOOD FOR THOUGHT for Microsoft.
Hope that helps
Proud owner of Nokia Lumia 920 Black
- 09-21-2013, 07:56 AM #17
im not in a LTE AREA (not yet soon to be upgraded) but I think maybe the amber update may have done the trick on battery life. I have noticed a sudden drain in standby mode maybe 2-3% every hour (not good)
I will only get a good picture when ive done more full cycle charges (like from 5%)
will post soon if it helpsProud owner of Nokia Lumia 920 Black
09-21-2013, 10:51 AM #18
- 30 Posts
So here is my 2 cents. I wouldnt be blaming Nokia or MS, but the flaky At&t LTE network. Yes, perhaps there were some issues with the QA on refurbs, but that is another topic.
When I was traveling abroad with my phone and only had 3g, still same push services and apps and the phone nearly doubled in battery life. Here in the Chicagoland area my battery still lasts all day. However, if I am in an area with 2-3 bars of LTE say good bye to battery life. My guess is where ever you carry your phone, there is a weak LTE signal causing excessive drain.
Sorry to hear of your frustrations.
edit: Im running a french gdr2 rom with amber now. Experiences that I was speaking to was prior. I have also see some additional gains with battery life on amber
- 09-21-2013, 11:03 PM #19
I am in an LTE area. I get at least 10 hours or more of battery life. I have all my email accounts including google, exchange (work), and outlook set up as arrive. I have screen set up as auto, i turned off facebook messaging because it drains my battery life.
I mostly use these apps: facebook beta, twitter, WpCentral, 6tag, usa today, Bing news. Every once in a while I will dig into my 100+ apps i have on my phone including games.
- 09-22-2013, 03:48 AM #21
You could go on any smart phone forum and see numerous posts about poor battery life. My son had an iPhone 5 where the battery drained in two or three hours. Apple replaced the battery. No difference. They gave him a new phone. He still had the same issue. In his case it turned out it was one or more of his apps. He defaulted his phone and started again, making sure he only loaded apps he needed and found battery life increased dramatically.
If you don't use the phone and install no apps you'll get amazing battery life, if you cram it full of network guzzling apps and use it all day long, you'll get poor battery life. You need to be somewhere between the two. I tend to shut down apps which I reckon are polling the internet heavily in the background, have mail set to manual fetch and think about what's going on.
The real problem is that of battery technology. It just hasn't kept pace with other technological advancements and we're paying the price.
- 09-22-2013, 03:57 AM #22
I agee with you scgf
Hopefully improvements in battery technology will give smartphones a longer lease of life and us users worry-free experience to get most out of our phones. I heard Japan is really working on something. Maybe next couple of years might get a breakthroughProud owner of Nokia Lumia 920 Black
09-22-2013, 05:54 AM #24
- 231 Posts
I'm very sorry you've had this experience Revfast, but it does seem to be unusual as customer satisfaction is very high for Windows Phone and until recently, the Lumia 920 was the best selling WP device. If you get a large enough number of users, you're bound to get some who are disgruntled, but its important not to think this is the norm and certainly no reason to halt sales. The 920 is still one of the very best Windows Phones out there with no compelling upgrade option.
Reading your account I do wonder why you're walking around with both Wi-Fi and Bluetooth enabled. This is bad not only for power use, but also for security reasons. Sending private information, including log in details, unencrypted over public Wi-Fi is not a good idea, which is why many of us want VPN and PGP supported on Windows Phone. The general rule is if you're not using it, turn it off.
Other than that though, I'd make sure you're running the latest firmware and versions of the apps. You are a heavy user, so I'd like to recommend buying something like a Power Monkey which can recharge your device when it gets low. I never used to be without it when I ran an HD7, though my Lumia doesn't need it. Another thing I'd recommend is a wireless charging pad. The Qi charger has removed a source of stress, because it is a natural place to leave the device so I never wake up and realise I've forgotten to charge it.
As for Nokia and Microsoft not caring, that is clearly not the case and it doesn't seem like you've dealt with either organisation. The GDR2/Amber updates are useful, have been delivered in the time frame promised and at least two more updates are on the way. You wouldn't get such service on an Android device and Apple would tell you you're holding the device incorrectly. Meanwhile, Microsoft have just doubled the period over which they'll support Windows Phones, so don't tell me Microsoft are unresponsive.
Finally, your comments about Surface are irrelevant to your experience. Your life with mobile technology will improve once you adopt a reasonable set of expectations.
09-22-2013, 06:01 AM #25
- 26 Posts
Its unfortunate that this happens to you..bt this problem is only with few units here and there imo ....ive been using 920 since the last two,months....i do evruthing..internet surfing you tube app surfing nd downloading....even I am posting this via the phone....wifi is on only wen I need it...for,larger downloads...and 3g antena is always on locationa services too...bt the only time the battery dives too fast is wen I play games like real football...else it averages out to 7 8hrs tops,easily....! Its upto u how u optimise ur usage
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