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  • 1 Post By Sayyid Shoaib
  1. Sreejith R's Avatar
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       #1  
    HI,
    i updated to amber update and i used glance peek. A vertical flicker from top to bottom appears on the screen.Is this a software issue or a hardware(screen) issue? Any solutions?
    It only happens in glance screen.The phone screen is fine everywhere else.
    Please help!
  2. Sayyid Shoaib's Avatar
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    #2  
    Hi,

    This is definitely a software issue.

    You should reset the phone by going to settings>about phone and scrolling down to reset button (don't forget to back up all essential data)

    this reset will take you back to the factory settings when you purchased it. You can install the amber update again and see how glance works. If theres still a issue try to go to your local phone provider and seek their assistance.

    you can also try this:

    Contact local support - Nokia (chooose your country)

    Hope that helps!

    Proud owner of Nokia Lumia 920 Black
  3. jojapath's Avatar
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    313 Posts
    #3  
    Quote Originally Posted by Sayyid Shoaib View Post
    Hi,

    This is definitely a software issue.

    You should reset the phone by going to settings>about phone and scrolling down to reset button (don't forget to back up all essential data)

    this reset will take you back to the factory settings when you purchased it. You can install the amber update again and see how glance works. If theres still a issue try to go to your local phone provider and seek their assistance.

    you can also try this:

    Contact local support - Nokia (chooose your country)

    Hope that helps!

    Doing a factory reset doesn't uninstall Amber update.... It just wipes out your phone of everything. Once you install a firmware it is there for good unless you flash your phone with another ROM.

    So, try a soft-reset first (hold volume down and power buttons simultaneously until your phone vibrates...) and see if it fixes your problem...
  4. Sayyid Shoaib's Avatar
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    #4  
    sorry i'm still learning as well

    just i read it somewhere and coming from Android assumed so
    Proud owner of Nokia Lumia 920 Black
    jojapath likes this.
  5. Sreejith R's Avatar
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       #5  
    Thanks guys..i tried soft resetting..That did not help.
    Seems like many others are also facing this problem. [Glance Screen Problem after Amber update
  6. Ziad Al-lami's Avatar
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    1 Posts
    #6  
    I know how to fix this:
    Settings>touch>disable "double tap screen to wake up phone" > reboot phone>you're welcome :)

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