nokia technical support uk

[Conor Magennis]

Job SummaryLogImage

Job - Status Log

Date and Time:

Status:

Repair Outcome / Notes:

14/02/2014 15:12:49

Job Prebooked

14/02/2014 15:12:49

Pre-Booked online

14/02/2014 15:12:49

Note

My screen freezes and it hasbtobbe soft reset a lot of times to get it working again, it has happened since I owned the phone but is happening more and more lately, ie every few hours. I did a factory reset and this has not solved the problem.

14/02/2014 15:20:03

Pre-Booked into GRS

19/02/2014 12:56:31

Booked In

19/02/2014 12:56:32

Booked In

Requires Repair Only

19/02/2014 14:08:08

Note

Nokia Create Return response. Event Code : Response Code : SUCCESS Response Description :SUCCESSFULLY ADDED TO AFTERSALES ACCELERATOR

19/02/2014 15:17:09

Note

Nokia Update Event response. Event Code : RECEIVED Response Code : ERR_ECON_037 Response Description Invalid Order/Consignment

21/02/2014 13:26:13

Allocated

21/02/2014 15:24:56

On Workbench

21/02/2014 15:50:00

BER'd

BER Non-Tech

21/02/2014 15:50:00

Note

Physical damage, touchscreen is cracked. Battery and body assy are missing, phone booked in in this condition

21/02/2014 16:45:23

QA BER

21/02/2014 18:25:32

Dispatched

21/02/2014 18:59:55

Note

Nokia Update Event response. Event Code : NOT_REPAIRED Response Code : SUCCESS Response Description SUCCESSFULLY ADDED TO AFTERSALES ACCELERATOR

Anybody advise what this means?

Posted via the WPC App for Android!

 

[Laura Knotek]

It sounds like your device has been physically damaged so the warranty is void.