Bricked Lumia 920. Blue screen and sad face.

[JoshuaAbbott]

I went to update my Lumia 920 to 8.1 Preview, but a family member (the grandpa), decided to flip the light switch, thus turning off the outlet that my Phone was hooked up to. I left to get dinner, got back, and it was frowning at me. I was greeted, not with 8.1 like I thought, but a blue screen and white sad face. It's stuck in a loop where it turns on, says "Nokia", goes to the blue screen/sad face, then restarts... Tried hard reset, tried using Nokia Software Recovery Tool, and Nokia Care Suite. Any fixes??

 

[HeyCori]

Maybe try calling Nokia? Maybe they could walk you through some sort of repair over the phone.

 

[slyronit]

Did you get to fix it?

I had a similar problem and it was fixed using Nokia Care suite dead phone recovery mode.

If its still not fixed, let me know, I will guide you through it.

I went to update my Lumia 920 to 8.1 Preview, but a family member (the grandpa), decided to flip the light switch, thus turning off the outlet that my Phone was hooked up to. I left to get dinner, got back, and it was frowning at me. I was greeted, not with 8.1 like I thought, but a blue screen and white sad face. It's stuck in a loop where it turns on, says "Nokia", goes to the blue screen/sad face, then restarts... Tried hard reset, tried using Nokia Software Recovery Tool, and Nokia Care Suite. Any fixes??View attachment 66465View attachment 66465

 

[Rad Matic]

Just got this on my 520 after pulling battery after a freeze. Had to use Nokia Recovery. Fortunately, it installed WP8.1 and Cyan.

 

[dcbakkk]

WOW, Congratulation! your computer needs to restart.

 

[dcbakkk]

Try Nokia Software Recovery Tools.

 

[Ahndz]

Mine was fixed through HARD RESET. This way is faster than the recovery tool.

 

[Yoosuf Belal]

hi require some help with the same issue, plz help.