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  1. Muessig's Avatar

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       #1  
    Post below if you think your Nokia Lumia 925 has any issues or isn't behaving as it should. This thread is for the discussion of any hardware or software issues.

    Below is an overview of some of the terminology you may come across:


    Soft Reset: By pressing down the Volume Down + Power buttons for 10-15 seconds (or until the device vibrates) you can perform a soft reset on your device. This is a little bit like a factory reset for your phone's OS only you get to keep all of your personal data. Think of it like restarting your PC. This is the first thing you should try if your device is behaving oddly.

    Hard Reset: By going to settings>about>reset your phone you can completely wipe your phone of your personal data (ideal if you're going to send in your phone for repair or sell it). Your phone will turn off and you'll see spinning gears for a while (up to an hour or so) and when it's done you will see the same screens you saw when you first turned on your phone out of the box. You'll have to sign in with your Microsoft account again and start over.

    How to make your Lumia's batter last longer: See the thread over at the Nokia Discussion Forum here.

    How to reset your device's camera: Go to settings>applications>photos+camera>reset.


    Remember to keep your posts as descriptive as possible so that we can try to help you fix your issue as quickly as possible!
    lazaros_doudas likes this.
  2. deedeeaitch's Avatar
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    #2  
    Hi,

    I'm a newbie to this forum as I've just switched from an iPhone 3GS to a shiny new Lumia 925. Still getting used to the different OS but generally really pleased with the phone. I say "generally" as I'm now on my second handset from Vodafone UK, but this one seems to have the same issue as the first. When I make a phone call, I get a noise in the earpiece which is very similar to the noise you get when you hold a mobile phone next to a speaker (the duh duh duh duh noise!). When you're out and about it's not so noticeable but in a quiet room it's incredibly distracting. I'm just wondering if anyone else has experienced this issue or whether I've been unlucky with two faulty handsets...?

    I should also add that the issue occurs in multiple locations (inside and outside) and my wife can also hear the noise so I know it's not just in my head

    Cheers.
  3. adamfehres's Avatar
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    #3  
    Try turning your in call volume down one had this problem on my lumia 800 and that worked


    Sent from my Nexus 7 using Tapatalk HD
  4. sousekd's Avatar
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    #4  
    So... I have it for 3 days now. Two issues so far:

    1) Plastic cover on back side does not fit perfectly with alu frame. There is a small gap between the two on the top of the device. This has been also reported by some reviewers.

    Solution: ignore it - nothing major

    2) Battery life has been horrible so far. 3rd full recharge and after an hour just 90% remaining, 9 hours estimated... I double checked everything, all settings set the same as I have been used to with my previous WP devices.

    Solution: switch off Glance and/or Double Tap to awake... After another 2 hours, still 90% and estimate more then 1 day, so I hope things will return to normal...
  5. Musicman247's Avatar
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    #5  
    Quote Originally Posted by sousekd View Post
    So... I have it for 3 days now. Two issues so far:

    1) Plastic cover on back side does not fit perfectly with alu frame. There is a small gap between the two on the top of the device. This has been also reported by some reviewers.

    Solution: ignore it - nothing major
    The Verge actually called Nokia about that gap for their review. Here's what they said.
    "Nokia tells me this is normal, that it provides access for technicians as there are no visible screws on the device. It spoils the clean lines and overall design of the device, but it's something that you won't notice initially. It's like finding that first scratch on your brand new car — it's irritating, but you'll get over it."
  6. platonio's Avatar
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    #6  
    Quote Originally Posted by deedeeaitch View Post
    When I make a phone call, I get a noise in the earpiece which is very similar to the noise you get when you hold a mobile phone next to a speaker (the duh duh duh duh noise!). When you're out and about it's not so noticeable but in a quiet room it's incredibly distracting. I'm just wondering if anyone else has experienced this issue or whether I've been unlucky with two faulty handsets...?
    Yes, I can agree this. Thats exactly the issue on my two! devices from amazon.
  7. deedeeaitch's Avatar
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    #7  
    Quote Originally Posted by platonio View Post
    Yes, I can agree this. Thats exactly the issue on my two! devices from amazon.
    Hmm interesting.

    I've spent a bit more time using the phone now and have noticed that the problem isn't always there - sometimes the call quality is crystal clear with no annoying background noise. I'm starting to wonder if it's to do with the type of connection the phone has got (2G, Edge, 3G, etc). I've also read that this handset actually has a number of different antennas and that the phone decides which one to use based on how the phone is being held. All sounds very clever, but perhaps that has something to do with it...

    It's frustrating because I really like the phone in general and don't actually make that many phone calls, but it's enough of an issue to bother me. I don't know whether to try a 3rd handset, to just put up with it, or to look for a different phone.

    By the way, I've tried the tip about turning the call volume down and it does make the noise quieter, but it also makes the phone call quieter (as it should!) so it's not really a satisfactory solution.
    AllanQuatermain likes this.
  8. adamfehres's Avatar
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    #8  
    Noticed this today while on phone first time its happened hung up called back and had gone.

    Sent from my Nexus 7 using Tapatalk HD
  9. boxa72's Avatar
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    #9  
    I'm seriously considering buying tha 925 (currently use 820) n all I really wanna know is, has the "other" memory been rectified with the OS n Amber updates??? I really love my Lumia but missing GB's of memory is seriously pissin me off!!!
  10. sousekd's Avatar
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    #10  
    My one week old L925 has about 500 MB "other" storage memory used.
  11. boxa72's Avatar
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    #11  
    Quote Originally Posted by boxa72 View Post
    I'm seriously considering buying tha 925 (currently use 820) n all I really wanna know is, has the "other" memory been rectified with the OS n Amber updates??? I really love my Lumia but missing GB's of memory is seriously pissin me off!!!
    I think by tha same time frame I had about 1gig so I wouldn't call 500megs much of n improvement:( damn wots wrong with Microsoft! I understand the 3 screens n a cloud thing but I'm NOT waiting til 2020

    lol I just quoted myself:) u eediot!
  12. original.woodster's Avatar
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    #12  
    Noticed the date/time keeps changing, woke up this morning at 6:50 as my alarm didn't go off as the calendar said it was Sunday. Have noticed the time has changed a few times over the past few days too, don't know if this is a bug or human error :S but we'll see what happens. Happened yest when i ran my battery down using flashlight xt. Also Three UK doesn't support automatically setting the date and time using radio frequency
  13. boxa72's Avatar
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    #13  
    Its not sounding like I'll b abandoning my 820 anytime soon as I'm hearing little complaints like this alot!! That's MS fault as there's nothing wrong with the hardware
  14. original.woodster's Avatar
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    #14  
    This is crazy. Just installed Audiocloud to stream some music and my screen messes up, now i have red and green pixelated blocks all over my screen. Looks like i dropped it, but it hasn't. I have uninstalled the app, nothin. Turned off the phone and nothing, even restarted the phone from fresh, nothing. Phoned Three and they're offering me a "one off exchange" i don't feel that this is suitable as something could happen to the new phone. Im going to enquire about insurance today.
  15. jamie harman's Avatar
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    #15  
    Hey everyone, faults are not being able to type in this forum without the keyboard popping up and down whilst trying to type..... Grrrr very annoying. Only with some luck has the keyboard stayed up for me to type. Other issues are the whatsapp app wasn't able to verify my number but found the solution by turning off assistive international settings and bam - it worked!
    Preorder from three last week and aqquired yesterday - iphone4 retired from active service. Loving the setup and gui.
  16. original.woodster's Avatar
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    #16  
    Have same issue with posting on the web forum at times. Easier to use the WPCentral app :)
  17. boxa72's Avatar
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    #17  
    Gee its not sounding very good at all n this is supposed to be a fix for GDR1:(
  18. original.woodster's Avatar
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    #18  
    ive come from 7.8 on a 610, didn't have any problems like this :(
  19. boxa72's Avatar
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    #19  
    Its strange like that aye but I guess mass-producing ur gonna get n occasional dud
  20. original.woodster's Avatar
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    #20  
    Does anyone elses 925 lock on its own when in use? Sometimes i can be browsing or gaming and the screen will just lock.
  21. paddylaz's Avatar
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    #21  
    I've noticed a bit of ghosting - if you switch to a blank screen/area after looking at some menus there is sometimes the tell-tale 'echo' of the previous screen.

    Also, this is perhaps not a defect but my sim card tray feels a bit loose - you can push it up/down and around with your finger when closed. ANyone else have this?
  22. deedeeaitch's Avatar
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    #22  
    I've decided to return my 2nd handset to Vodafone as the call quality issue I mentioned above is really bugging me. The reception also seems to be worse than my old iPhone 3GS. For info, I posted up on the Vodafone forum (Nokia Lumia 925 Call Audio Quality Problem - Vodafone eForum) and a number of other people are having similar issues. Not sure if the problems just relate to a bad batch as I would expect to see a lot more complaints if it was a fundamental problem with the phone...
  23. ballanda's Avatar
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    #23  
    Green / blue tint when viewing the screen from anywhere other than straight-on.
  24. MerlinJnr's Avatar
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    #24  
    My 925 just black screened. When i touched the screen all 3 capacitive buttons glowed. Still getting feedback from back button, but phone would not return to home screen or lock screen. Rather odd. Did a soft restart and came back on normally (86% Battery so this was not a cause). Has anyone experienced this, and any ideas why it might happen?. Thanks.
  25. Bashar Kokash's Avatar
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    #25  
    My 1 week old 925 turned off to a black screen 3 times till now, I have to do a soft reset to wake it up.
    I even tried a hard reset but still the same.

    After a soft reset it wakes up with a wrong time and date.
    If anyone found a solution please share.
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