Unable to backup apps and settings

[Rubidad]

Greetings,
I have been unsuccessful backing up my apps and settings for over 6 months now, despite numerous attempts to do so manually. It sometimes fails at about 30% but never gets past 90%. I'm running Lumia Cyan with Preview for Developers.....not sure what to do?????

 

[sinime]

Short answer, you may need to delete existing backups for it to work. My wife was having the same issue and deleting her existing backup worked...

Scroll down to the post by Kibbles...

http://answers.microsoft.com/en-us/...-problem/7f0cfcd5-3b55-4ccd-a92b-98d456e66098

 

[zman_11]

Thanks for the link. Worked for me!

 

[Rubidad]

Thank you....deleting the existing backup worked for me!!!!!