- 05-11-2012, 01:32 PM #1
Post below if you think your Nokia Lumia 928 has any issues or isn't behaving as it should. This thread is for the discussion of any hardware or software issues.
Below is an overview of some of the terminology you may come across:
Soft Reset: By pressing down the Volume Down + Power buttons for 10-15 seconds (or until the device vibrates) you can perform a soft reset on your device. This is a little bit like a factory reset for your phone's OS only you get to keep all of your personal data. Think of it like restarting your PC. This is the first thing you should try if your device is behaving oddly.
Hard Reset: By going to settings>about>reset your phone you can completely wipe your phone of your personal data (ideal if you're going to send in your phone for repair or sell it). Your phone will turn off and you'll see spinning gears for a while (up to an hour or so) and when it's done you will see the same screens you saw when you first turned on your phone out of the box. You'll have to sign in with your Microsoft account again and start over.
How to make your Lumia's batter last longer: See the thread over at the Nokia Discussion Forum here.
How to reset your device's camera: Go to settings>applications>photos+camera>reset.
Remember to keep your posts as descriptive as possible so that we can try to help you fix your issue as quickly as possible!
Last edited by Muessig; 05-11-2013 at 04:53 PM.
05-16-2013, 02:17 PM #2
- 5 Posts
Mine has a screwed up Windows Key, the back light shows crap underneath. I also noticed the screen has glitching when scrolling. My Lumia 822 didn't have either of these issues.
The Top right corner glass since not being covered by the protective info-graph shows a different reflection.
05-16-2013, 03:22 PM #4
- 8 Posts
- 05-16-2013, 03:25 PM #5
Is it normal for a Nokia phone to sound like plastic is flying everywhere when it vibrates? Mines loud as all hell!Phones: Nokia Lumia Icon, Nokia Lumia 928, HTC Windows Phone 8x, HTC Trophy
PMP: Zune HD 32, Zune 80, Zune 4, Zune 30
Tablet: Surface 2, Surface for Windows RT
- 05-16-2013, 09:39 PM #8
First restart the phone. If that doesn't solve it, call VZW support. There may be something they can kick-start to get it going. I had a similar issue when I got my 822 last November, and the phone call solved it.
- 05-16-2013, 09:47 PM #9
Well gents (and ladies) unless there is a screen lock feature (I haven't dived in to the instructions yet, my screen is unresponsive - after being responsive.) Super sensitive? Maybe I hurt its feelings and it isn't working any longer. If this doesn't rectify itself it will be time to exchange on day 2 after a day 1 pick up...*grumble*
- 05-16-2013, 09:48 PM #10
Don't give up yet. Press/hold volume down while pressing/holding power, until it vibrates. Soft reset.
- 05-16-2013, 09:56 PM #11
- 05-16-2013, 10:34 PM #15
- 05-17-2013, 06:36 AM #18
For all who are having text troubles, when in doubt, restart. Turn the phone off, not just standby. Press/hold power, then when prompted swipe down.
- 05-17-2013, 06:45 AM #20
Find My Phone is not working. The settings for Find My Phone seem backwards as well. When I turn the feature on, the settings show it as off, when I turn the feature off, the settings show "ring, lock, erase, or find your phone. Anyone else having this issue? Definitely looks like a bug to me.
Oh, and I also have the Start Button problem, looks like a manufacturing issue.
05-17-2013, 08:27 AM #23
- 152 Posts
both my sister and brother switching from iphones seemed to still be getting some texts to the iphone while others came to the lumia. calls could work on both too even after they completed the upgrade in the store. a soft reset of the lumia seemed to do the trick so not much of an issue.
but, my sister had to go back like 5 min. after getting home with her new phone to have it exchanged because the phone rebooted, showed the verizon screen, showed a screen in nokia blue but no logos or anything on it, just a solid color, would reboot to verizon screen, blue, repeat, and was stuck in a loop. didn't feel like trying to have the phone flash itself to factory default so told her to just exchange it to be safe.
no problems with the exchange but she noticed in the facebook app you can't save pictures from the app to the phone (like hitting "save to phone" on a pic if viewing fb content through integrated fb within the phone/people hub) without having to snap a screenshot? i never used the app, always used integrated, so i never knew this. that's pretty damn ridiculous. her iPhone could do that. she doesn't seem too keen on linking her fb account with the phone for whatever reason. she tried both the ****ty original app and the new FB beta app. sorry if this isn't a glitch or bug of the phone like i had mentioned above in first 2 paragraphs, but just figured i'd share. hope she doesn't let these few hiccups she's experienced discourage her from liking her new phone. she seems to like it otherwise so far, maybe too early to tell.
- 05-17-2013, 08:53 AM #24
I'm also concerned with the weak vibrate. I could hear my Trophy vibrate in the other room sometimes and never, ever had a ringer on.
I can barely even feel this thing vibrate, which makes me fear I'll miss texts. Plus, I really want to avoid ever turning the ringer on - the options are all terrible.
05-17-2013, 09:47 AM #25
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